Customer Experience Agent Jobs in USA with Visa Sponsorship
Customer Experience Agent roles are sponsored under the H-1B visa, TN visa, or O-1 visa depending on your background and nationality. Most openings require a bachelor's degree in a relevant field. Competition for sponsorship is real but manageable with the right employer targeting strategy. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
ROLE AND RESPONSIBILITIES
The Customer Experience Agent will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email.
The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation.
Essential Duties & Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
BASIC QUALIFICATIONS
- High school diploma or equivalent.
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- CA BSIS Alarm Company Employee Card.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
COMPENSATION
- Pay Range: $21.00 - $23.00 hourly DOE
BENEFITS AND PERKS:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer.
INTRODUCTION
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
ROLE AND RESPONSIBILITIES
The Customer Experience Agent will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email.
The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation.
Essential Duties & Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
BASIC QUALIFICATIONS
- High school diploma or equivalent.
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- CA BSIS Alarm Company Employee Card.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
COMPENSATION
- Pay Range: $21.00 - $23.00 hourly DOE
BENEFITS AND PERKS:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer.
See all 42+ Customer Experience Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Agent roles.
Get Access To All JobsTips for Finding Customer Experience Agent Jobs
Target companies with a sponsorship track record
Employers who have sponsored Customer Experience Agent roles before are far more likely to do it again. Browse Migrate Mate to find companies actively hiring for this role with a history of visa sponsorship.
Frame your degree as directly relevant
H-1B sponsorship for this role requires a specialty occupation determination. A degree in communications, business, or psychology strengthens your case significantly. Highlight how your coursework directly applies to customer-facing work.
Address sponsorship early but confidently
Many hiring managers avoid the topic because they assume it's complicated. Being upfront that your visa requires employer sponsorship and that you understand the process removes uncertainty and builds trust during interviews.
Prioritize mid-size and enterprise employers
Smaller companies often lack the legal infrastructure to sponsor visas. Mid-size and enterprise employers in tech, SaaS, and financial services are far more likely to have immigration counsel on retainer and active sponsorship programs.
Demonstrate measurable impact in your application
Sponsorship is a financial commitment for employers. Applications that quantify outcomes, such as customer satisfaction scores, retention rates, or resolution times, give hiring managers concrete justification to approve the sponsorship investment.
Customer Experience Agent jobs are hiring across the US. Find yours.
Find Customer Experience Agent JobsFrequently Asked Questions
Can a Customer Experience Agent role qualify for H-1B sponsorship?
Yes, but it depends on how the role is defined. USCIS requires the position to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a genuine requirement. Customer Experience Agent roles framed around communications, behavioral science, or data-driven CX analysis are more likely to qualify than generalist support roles where any degree is acceptable.
Do I need a bachelor's degree to get sponsored as a Customer Experience Agent?
For H-1B sponsorship, a bachelor's degree in a relevant field is required and the degree must be directly tied to the job duties. Degrees in business, communications, psychology, or marketing are commonly cited. If your degree is in an unrelated field, three years of relevant professional experience can substitute for each missing year of formal education under USCIS guidelines.
Which visa types are most commonly used to sponsor Customer Experience Agents?
The H-1B is the most common pathway for non-Australians and non-Canadians. Australian citizens can pursue the E-3, which has no lottery and significantly lower competition. Canadian and Mexican nationals may qualify for TN status if the role fits an eligible USMCA occupational category. O-1 visas are rarely applicable for this role unless the applicant has exceptional documented achievements in CX or a related field.
How do I find Customer Experience Agent jobs that offer visa sponsorship?
Most general job boards don't filter reliably for visa sponsorship. Migrate Mate is built specifically for international candidates and surfaces Customer Experience Agent roles at employers who are actively open to sponsoring. Filtering by sponsorship willingness before applying saves significant time and avoids reaching out to companies that won't move forward with immigration costs.
Are Customer Experience Agent roles difficult to get sponsored for compared to other jobs?
More difficult than engineering or software roles, but not impossible. The main challenge is the specialty occupation standard under H-1B rules, which is easier to satisfy when the role involves complex CX strategy, data analysis, or enterprise account management rather than standard phone support. Companies in SaaS, fintech, and healthcare tend to define these roles in ways that support a stronger sponsorship case.
What is the prevailing wage requirement for sponsored Customer Experience Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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