Customer Experience Agent Jobs in USA with Visa Sponsorship
Customer Experience Agent roles are sponsored under the H-1B visa, TN visa, or O-1 visa depending on your background and nationality. Most openings require a bachelor's degree in a relevant field. Competition for sponsorship is real but manageable with the right employer targeting strategy. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsKlarna, briefly
At Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands-on enough that the interesting part of the work lands with you, not someone else, you'll build with AI, not watch it happen.
This is the stretch zone. Come find out what you're capable of.
About the role
Some customer cases aren't simple, a payment dispute needs untangling, an account question needs real judgment, a pattern needs to be flagged before it turns into ten more tickets. That work sits with Klarna's Customer Trust & Experience team, and it's what this position covers.
You'll work end to end on complex, high-friction cases across phone, chat, and email: understanding what went wrong, resetting the customer's expectations, and rebuilding their trust in Klarna. Beyond the individual case, you'll use Klarna's AI tools to spot the patterns behind repeat issues, and turn what you find into structured recommendations that feed back into how Klarna's products and operations work.
This is a part-time, remote position based in Ohio, with flexible scheduling rather than fixed shifts. Details on hours and pay are below, under "Things you should know before applying." It's open both to career professionals with a background in tech, operations, finance, or business, and to university students (year 2 or later) studying engineering, business, economics, law, political science, or a related field.
- You'll manage complex, high-friction cases end to end; clarifying what happened, resetting expectations, and rebuilding the customer's trust in Klarna.
- You'll handle customer conversations across phone, chat, and email, covering both technical and financial questions about their account.
- You'll reach out to customers proactively when you spot an issue, before it turns into an escalation.
- You'll use Klarna's AI tools to identify patterns across the cases you handle, and turn what you find into structured, written recommendations for Klarna's product and operations teams.
- You'll document the recurring friction points you come across and work with Klarna's success teams to help set priorities for fixing them.
Who you are
- You've worked in tech, operations, finance, or business, or you're currently in year 2 or later of a university degree in engineering, business, economics, law, political science, or a related field.
- You have the right to work in the United States and live in Ohio, since this position can't be worked from outside the state.
- You communicate clearly under pressure and are comfortable questioning an established process when you think there's a better way to handle something.
- You look past the individual ticket; you think about why an issue happened and what would stop it from recurring.
- You're comfortable working with AI tools day to day and curious about how they can speed up problem-solving.
- You keep track of several open cases and administrative tasks at once without letting details slip.
Things you should know before applying
- This is a part-time, variable-hour employee position; Klarna expects a minimum of around 100 hours of availability per month, and employees who work 25+ hours per week tend to perform strongest, there's no upper cap, and full-time hours are welcome.
- During onboarding the first 2–3 weeks, a minimum of 75 total hours (roughly 25 hours per week) is required to build product knowledge and confidence, after which the position moves to the flexible monthly setup above.
- You'll be paid hourly as a W-2 employee; the rate is $23–$50 per hour, varying with demand and shift timing, plus incentives.
- Health and other benefits become available once your average hours reach 30+ per week.
- This position is fully remote and open anywhere within Ohio; it cannot be worked from outside the state.
- You'll need your own laptop or desktop running Windows 11 Pro or macOS 15 or newer, a headset with a built-in microphone, and an internet connection with at least 20 Mbit/s download speed.
- Non-obvious backgrounds are welcome. Diversity of skills, perspectives, and backgrounds is how we create, innovate, and disrupt like no other.
Please include a CV in English. Concrete beats comprehensive what you built, what it did, what it cost. Curious to learn more about Klarna and what it's like to work here? Explore our career site!
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and "fair chance" ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com. In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include benefits such as life insurance and medical, once eligibility thresholds are met.
Klarna, briefly
At Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands-on enough that the interesting part of the work lands with you, not someone else, you'll build with AI, not watch it happen.
This is the stretch zone. Come find out what you're capable of.
About the role
Some customer cases aren't simple, a payment dispute needs untangling, an account question needs real judgment, a pattern needs to be flagged before it turns into ten more tickets. That work sits with Klarna's Customer Trust & Experience team, and it's what this position covers.
You'll work end to end on complex, high-friction cases across phone, chat, and email: understanding what went wrong, resetting the customer's expectations, and rebuilding their trust in Klarna. Beyond the individual case, you'll use Klarna's AI tools to spot the patterns behind repeat issues, and turn what you find into structured recommendations that feed back into how Klarna's products and operations work.
This is a part-time, remote position based in Ohio, with flexible scheduling rather than fixed shifts. Details on hours and pay are below, under "Things you should know before applying." It's open both to career professionals with a background in tech, operations, finance, or business, and to university students (year 2 or later) studying engineering, business, economics, law, political science, or a related field.
- You'll manage complex, high-friction cases end to end; clarifying what happened, resetting expectations, and rebuilding the customer's trust in Klarna.
- You'll handle customer conversations across phone, chat, and email, covering both technical and financial questions about their account.
- You'll reach out to customers proactively when you spot an issue, before it turns into an escalation.
- You'll use Klarna's AI tools to identify patterns across the cases you handle, and turn what you find into structured, written recommendations for Klarna's product and operations teams.
- You'll document the recurring friction points you come across and work with Klarna's success teams to help set priorities for fixing them.
Who you are
- You've worked in tech, operations, finance, or business, or you're currently in year 2 or later of a university degree in engineering, business, economics, law, political science, or a related field.
- You have the right to work in the United States and live in Ohio, since this position can't be worked from outside the state.
- You communicate clearly under pressure and are comfortable questioning an established process when you think there's a better way to handle something.
- You look past the individual ticket; you think about why an issue happened and what would stop it from recurring.
- You're comfortable working with AI tools day to day and curious about how they can speed up problem-solving.
- You keep track of several open cases and administrative tasks at once without letting details slip.
Things you should know before applying
- This is a part-time, variable-hour employee position; Klarna expects a minimum of around 100 hours of availability per month, and employees who work 25+ hours per week tend to perform strongest, there's no upper cap, and full-time hours are welcome.
- During onboarding the first 2–3 weeks, a minimum of 75 total hours (roughly 25 hours per week) is required to build product knowledge and confidence, after which the position moves to the flexible monthly setup above.
- You'll be paid hourly as a W-2 employee; the rate is $23–$50 per hour, varying with demand and shift timing, plus incentives.
- Health and other benefits become available once your average hours reach 30+ per week.
- This position is fully remote and open anywhere within Ohio; it cannot be worked from outside the state.
- You'll need your own laptop or desktop running Windows 11 Pro or macOS 15 or newer, a headset with a built-in microphone, and an internet connection with at least 20 Mbit/s download speed.
- Non-obvious backgrounds are welcome. Diversity of skills, perspectives, and backgrounds is how we create, innovate, and disrupt like no other.
Please include a CV in English. Concrete beats comprehensive what you built, what it did, what it cost. Curious to learn more about Klarna and what it's like to work here? Explore our career site!
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and "fair chance" ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com. In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include benefits such as life insurance and medical, once eligibility thresholds are met.
See all 6,990+ Customer Experience Agent Jobs
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Get Access To All JobsTips for Finding Customer Experience Agent Jobs
Target companies with a sponsorship track record
Employers who have sponsored Customer Experience Agent roles before are far more likely to do it again. Browse Migrate Mate to find companies actively hiring for this role with a history of visa sponsorship.
Frame your degree as directly relevant
H-1B sponsorship for this role requires a specialty occupation determination. A degree in communications, business, or psychology strengthens your case significantly. Highlight how your coursework directly applies to customer-facing work.
Understand which visa fits your situation
Canadians and Mexicans may qualify for TN status if the role meets USMCA criteria. Australians can explore the E-3. Knowing which visa pathway applies to you before applying makes employer conversations more productive.
Address sponsorship early but confidently
Many hiring managers avoid the topic because they assume it's complicated. Being upfront that your visa requires employer sponsorship and that you understand the process removes uncertainty and builds trust during interviews.
Prioritize mid-size and enterprise employers
Smaller companies often lack the legal infrastructure to sponsor visas. Mid-size and enterprise employers in tech, SaaS, and financial services are far more likely to have immigration counsel on retainer and active sponsorship programs.
Demonstrate measurable impact in your application
Sponsorship is a financial commitment for employers. Applications that quantify outcomes, such as customer satisfaction scores, retention rates, or resolution times, give hiring managers concrete justification to approve the sponsorship investment.
Frequently Asked Questions
Can a Customer Experience Agent role qualify for H-1B sponsorship?
Yes, but it depends on how the role is defined. USCIS requires the position to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a genuine requirement. Customer Experience Agent roles framed around communications, behavioral science, or data-driven CX analysis are more likely to qualify than generalist support roles where any degree is acceptable.
Do I need a bachelor's degree to get sponsored as a Customer Experience Agent?
For H-1B visa sponsorship, a bachelor's degree in a relevant field is required and the degree must be directly tied to the job duties. Degrees in business, communications, psychology, or marketing are commonly cited. If your degree is in an unrelated field, three years of relevant professional experience can substitute for each missing year of formal education under USCIS guidelines.
Which visa types are most commonly used to sponsor Customer Experience Agents?
The H-1B is the most common pathway for non-Australians and non-Canadians. Australian citizens can pursue the E-3 visa, which has no lottery and significantly lower competition. Canadian and Mexican nationals may qualify for TN visa status if the role fits an eligible USMCA occupational category. O-1 visas are rarely applicable for this role unless the applicant has exceptional documented achievements in CX or a related field.
How do I find Customer Experience Agent jobs that offer visa sponsorship?
Most general job boards don't filter reliably for visa sponsorship. Migrate Mate is built specifically for international candidates and surfaces Customer Experience Agent roles at employers who are actively open to sponsoring. Filtering by sponsorship willingness before applying saves significant time and avoids reaching out to companies that won't move forward with immigration costs.
Are Customer Experience Agent roles difficult to get sponsored for compared to other jobs?
More difficult than engineering or software roles, but not impossible. The main challenge is the specialty occupation standard under H-1B rules, which is easier to satisfy when the role involves complex CX strategy, data analysis, or enterprise account management rather than standard phone support. Companies in SaaS, fintech, and healthcare tend to define these roles in ways that support a stronger sponsorship case.
What is the prevailing wage requirement for sponsored Customer Experience Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.