IT Support Specialist Jobs in USA with Visa Sponsorship
IT Support Specialist roles are among the more accessible paths to H-1B visa and E-3 visa sponsorship in the U.S. Employers across healthcare, finance, and tech regularly sponsor these positions, though qualifying as a specialty occupation requires a degree-backed case. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsLocation:
Peabody, MA, US, 01960
Business Unit: Ophthalmic & Precision Solutions
Posting Date: Jul 28, 2026
Job Description:
The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working under the guidance of experienced IT professionals, the intern provides basic end-user support, prepares and deploys computing equipment, assists with IT asset management, supports infrastructure organization projects, and performs entry-level technical and administrative tasks.
This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service, cybersecurity awareness, documentation, and technology lifecycle management while developing foundational technical and professional skills.
The primary purpose of this internship is to support the daily operations of the Information Technology department while providing the intern with practical experience in enterprise IT. The intern will assist with routine support activities, equipment preparation, asset management, documentation, and infrastructure organization under the supervision of experienced IT personnel.
Primary Responsibilities
End-User Support
- Assist with basic desktop, laptop, and peripheral support.
- Prepare, configure, provision, and deploy computers using approved organizational procedures.
- Install approved hardware, software, and peripheral devices following documented procedures.
- Assist with workstation setup for new employees.
- Help relocate computers, monitors, docking stations, printers, and related equipment.
- Perform basic troubleshooting under the supervision of IT staff.
- Escalate technical issues requiring advanced support.
- Provide courteous and professional customer service to end users.
Asset Management
- Inventory computers, monitors, printers, and other IT equipment.
- Label and organize IT assets.
- Update asset inventories and equipment records.
- Assist with equipment deployment, redeployment, storage, and retirement activities.
- Prepare retired equipment for secure disposal or recycling in accordance with company procedures.
- Help maintain organized IT storage areas and spare equipment inventories.
Infrastructure Support
- Assist with organizing network closets, server rooms, equipment storage areas, and IT workspaces under the supervision of authorized IT personnel.
- Label network cables, patch panels, racks, and equipment.
- Support approved cable-management activities to improve organization and documentation.
- Assist with documenting infrastructure layouts and equipment inventories.
- Help install and organize approved IT equipment under supervision.
- Do not disconnect, relocate, terminate, or modify active network or electrical connections unless specifically trained, authorized, and supervised.
Administrative Support
- Update technical documentation.
- Assist with maintaining equipment inventories.
- Help create and update standard operating procedures.
- Organize technical documentation and support materials.
- Assist with software license, warranty, and maintenance records.
- Perform administrative tasks supporting the IT department.
Project Support
- Participate in technology deployment and equipment refresh projects.
- Assist with office moves and workstation installations.
- Support infrastructure organization initiatives.
- Help prepare equipment for technology upgrades.
- Complete project tasks assigned by senior IT staff.
- Participate in continuous improvement initiatives within the IT department.
Cybersecurity and Compliance
- Follow all organizational cybersecurity policies and procedures.
- Protect confidential company information and technology assets.
- Handle IT equipment in accordance with company security requirements.
- Report suspected security concerns or policy violations to supervising staff.
- Complete required cybersecurity and compliance training.
- Perform assigned work in accordance with established IT policies and change management procedures.
Learning Objectives
Throughout the internship, the individual will gain practical experience in:
- Enterprise desktop and endpoint support
- Computer deployment and provisioning
- IT asset management
- Basic networking concepts
- Infrastructure organization
- Technical documentation
- IT service management processes
- Enterprise cybersecurity practices
- Customer service in a corporate IT environment
- Technology project participation
Decision-Making Authority
The IT Support Intern performs assigned work under the direction of experienced IT personnel.
The intern will not independently:
- Perform production server administration.
- Configure or modify production network infrastructure.
- Administer privileged user accounts.
- Implement production system changes.
- Modify cybersecurity controls.
- Approve technology purchases.
- Perform high-risk technical activities without authorization and supervision.
Required Qualifications
- Currently pursuing or recently completed an Associate’s degree, Bachelor’s degree, technical certificate, or comparable training in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related field.
- Basic understanding of computer hardware, operating systems, and common desktop software.
- Familiarity with fundamental networking concepts is desirable.
- Strong customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to follow documented procedures and technical instructions.
- Ability to work independently on assigned tasks while seeking guidance when appropriate.
- Ability to safely handle and move typical computer equipment and peripherals, with assistance when required.
Preferred Qualifications
- Completion of introductory coursework in information technology or computer science.
- Previous customer service, technical support, or computer repair experience.
- Experience assembling, upgrading, or troubleshooting personal computers.
- Familiarity with printers, peripherals, and endpoint devices.
- Basic understanding of networking concepts, structured cabling, and wireless connectivity.
- Experience using standard office productivity applications.
- Entry-level technical certifications such as CompTIA Tech+, CompTIA A+, or comparable foundational certifications are desirable but not required.
Core Competencies
- Customer Service
- Professionalism
- Technical Curiosity
- Willingness to Learn
- Teamwork
- Accountability
- Organization
- Communication
- Attention to Detail
- Problem Solving
- Adaptability
Performance Expectations
Performance will be evaluated based on:
- Quality and timeliness of assigned work.
- Reliability and professionalism.
- Accuracy of asset inventory and documentation.
- Quality of workstation preparation and equipment deployment.
- Customer service and communication.
- Willingness to learn new technical skills.
- Compliance with organizational policies and security requirements.
- Contribution to team projects and operational initiatives.
Work Environment
- Primarily office-based with regular work in technical workspaces, equipment rooms, and network closets.
- Occasional lifting and movement of computer equipment and peripherals may be required.
- Standing, bending, and working under desks or around equipment may occasionally be necessary.
- Travel between company locations may occasionally be required.
Compensation
Employee Type: Hourly
Currency: USD
Salary Minimum: 50,000
Salary Maximum: 60,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Location:
Peabody, MA, US, 01960
Business Unit: Ophthalmic & Precision Solutions
Posting Date: Jul 28, 2026
Job Description:
The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working under the guidance of experienced IT professionals, the intern provides basic end-user support, prepares and deploys computing equipment, assists with IT asset management, supports infrastructure organization projects, and performs entry-level technical and administrative tasks.
This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service, cybersecurity awareness, documentation, and technology lifecycle management while developing foundational technical and professional skills.
The primary purpose of this internship is to support the daily operations of the Information Technology department while providing the intern with practical experience in enterprise IT. The intern will assist with routine support activities, equipment preparation, asset management, documentation, and infrastructure organization under the supervision of experienced IT personnel.
Primary Responsibilities
End-User Support
- Assist with basic desktop, laptop, and peripheral support.
- Prepare, configure, provision, and deploy computers using approved organizational procedures.
- Install approved hardware, software, and peripheral devices following documented procedures.
- Assist with workstation setup for new employees.
- Help relocate computers, monitors, docking stations, printers, and related equipment.
- Perform basic troubleshooting under the supervision of IT staff.
- Escalate technical issues requiring advanced support.
- Provide courteous and professional customer service to end users.
Asset Management
- Inventory computers, monitors, printers, and other IT equipment.
- Label and organize IT assets.
- Update asset inventories and equipment records.
- Assist with equipment deployment, redeployment, storage, and retirement activities.
- Prepare retired equipment for secure disposal or recycling in accordance with company procedures.
- Help maintain organized IT storage areas and spare equipment inventories.
Infrastructure Support
- Assist with organizing network closets, server rooms, equipment storage areas, and IT workspaces under the supervision of authorized IT personnel.
- Label network cables, patch panels, racks, and equipment.
- Support approved cable-management activities to improve organization and documentation.
- Assist with documenting infrastructure layouts and equipment inventories.
- Help install and organize approved IT equipment under supervision.
- Do not disconnect, relocate, terminate, or modify active network or electrical connections unless specifically trained, authorized, and supervised.
Administrative Support
- Update technical documentation.
- Assist with maintaining equipment inventories.
- Help create and update standard operating procedures.
- Organize technical documentation and support materials.
- Assist with software license, warranty, and maintenance records.
- Perform administrative tasks supporting the IT department.
Project Support
- Participate in technology deployment and equipment refresh projects.
- Assist with office moves and workstation installations.
- Support infrastructure organization initiatives.
- Help prepare equipment for technology upgrades.
- Complete project tasks assigned by senior IT staff.
- Participate in continuous improvement initiatives within the IT department.
Cybersecurity and Compliance
- Follow all organizational cybersecurity policies and procedures.
- Protect confidential company information and technology assets.
- Handle IT equipment in accordance with company security requirements.
- Report suspected security concerns or policy violations to supervising staff.
- Complete required cybersecurity and compliance training.
- Perform assigned work in accordance with established IT policies and change management procedures.
Learning Objectives
Throughout the internship, the individual will gain practical experience in:
- Enterprise desktop and endpoint support
- Computer deployment and provisioning
- IT asset management
- Basic networking concepts
- Infrastructure organization
- Technical documentation
- IT service management processes
- Enterprise cybersecurity practices
- Customer service in a corporate IT environment
- Technology project participation
Decision-Making Authority
The IT Support Intern performs assigned work under the direction of experienced IT personnel.
The intern will not independently:
- Perform production server administration.
- Configure or modify production network infrastructure.
- Administer privileged user accounts.
- Implement production system changes.
- Modify cybersecurity controls.
- Approve technology purchases.
- Perform high-risk technical activities without authorization and supervision.
Required Qualifications
- Currently pursuing or recently completed an Associate’s degree, Bachelor’s degree, technical certificate, or comparable training in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related field.
- Basic understanding of computer hardware, operating systems, and common desktop software.
- Familiarity with fundamental networking concepts is desirable.
- Strong customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to follow documented procedures and technical instructions.
- Ability to work independently on assigned tasks while seeking guidance when appropriate.
- Ability to safely handle and move typical computer equipment and peripherals, with assistance when required.
Preferred Qualifications
- Completion of introductory coursework in information technology or computer science.
- Previous customer service, technical support, or computer repair experience.
- Experience assembling, upgrading, or troubleshooting personal computers.
- Familiarity with printers, peripherals, and endpoint devices.
- Basic understanding of networking concepts, structured cabling, and wireless connectivity.
- Experience using standard office productivity applications.
- Entry-level technical certifications such as CompTIA Tech+, CompTIA A+, or comparable foundational certifications are desirable but not required.
Core Competencies
- Customer Service
- Professionalism
- Technical Curiosity
- Willingness to Learn
- Teamwork
- Accountability
- Organization
- Communication
- Attention to Detail
- Problem Solving
- Adaptability
Performance Expectations
Performance will be evaluated based on:
- Quality and timeliness of assigned work.
- Reliability and professionalism.
- Accuracy of asset inventory and documentation.
- Quality of workstation preparation and equipment deployment.
- Customer service and communication.
- Willingness to learn new technical skills.
- Compliance with organizational policies and security requirements.
- Contribution to team projects and operational initiatives.
Work Environment
- Primarily office-based with regular work in technical workspaces, equipment rooms, and network closets.
- Occasional lifting and movement of computer equipment and peripherals may be required.
- Standing, bending, and working under desks or around equipment may occasionally be necessary.
- Travel between company locations may occasionally be required.
Compensation
Employee Type: Hourly
Currency: USD
Salary Minimum: 50,000
Salary Maximum: 60,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
See all 2,180+ IT Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an IT Support Specialist
Target employers with a sponsorship track record
Large enterprises in healthcare, banking, and enterprise software sponsor IT Support Specialists far more consistently than small businesses. Filtering your search to established companies with prior H-1B filings significantly improves your odds of finding a genuine sponsorship offer.
Frame your role around specialized systems, not general helpdesk
USCIS scrutinizes IT Support roles for specialty occupation eligibility. Positions tied to specific enterprise platforms, cybersecurity infrastructure, or cloud environments are stronger candidates than broad helpdesk descriptions. Your job offer letter should reflect that specialization clearly.
Confirm your degree field aligns with the role
A bachelor's degree in Computer Science, Information Technology, or a closely related field is typically required. A general business or unrelated degree creates petition risk, even with strong experience. Discuss degree equivalency with your employer's immigration attorney before filing.
Ask about the LCA before accepting an offer
Your employer must file a Labor Condition Application with the Department of Labor before petitioning USCIS. Confirming they understand this step early signals they have real sponsorship experience and won't stall the process after you've accepted the position.
Australians should ask specifically about the E-3 visa
Australian citizens qualify for the E-3 visa, which has no lottery and renews indefinitely. Many IT employers don't proactively offer it. Raising it yourself, and explaining it requires the same LCA process as H-1B, often removes the employer's hesitation entirely.
Document your technical specializations in your resume
Certifications like CompTIA Security+, Microsoft Azure Administrator, or Cisco CCNA strengthen both your application and the specialty occupation argument USCIS evaluates. Employers filing on your behalf benefit when your credentials clearly demonstrate a role requiring specialized knowledge.
Frequently Asked Questions
Can an IT Support Specialist role qualify as a specialty occupation for H-1B purposes?
Yes, but it depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree in a specific field. Generic helpdesk roles often struggle to meet this standard. Positions involving enterprise systems administration, cybersecurity, or cloud infrastructure, where a degree in IT or Computer Science is genuinely required, have a much stronger case. Your employer's job description and internal degree requirements for the role matter significantly.
Which visa types are available to IT Support Specialists seeking sponsorship?
The H-1B visa is the most common path for non-Australians. It requires employer sponsorship and is subject to an annual lottery with roughly a 25% selection rate in recent years. Australian citizens can pursue the E-3 visa instead, which has no lottery, a 10,500 annual cap that has never been filled, and allows unlimited two-year renewals. Canadians and Mexicans may also explore the TN visa under the USMCA, though IT Support is not a listed TN category, making qualification difficult without careful legal review.
Do employers commonly sponsor IT Support Specialists, or is it rare?
Sponsorship is less common than in software engineering but more common than many applicants expect. Large employers in healthcare IT, financial services, and enterprise technology regularly sponsor these roles because qualified candidates with specific system expertise are hard to hire locally. Small businesses and managed service providers rarely sponsor. Browse IT Support roles on Migrate Mate to find employers who have verified sponsorship willingness, which saves time compared to filtering through generic job listings.
Does my degree field matter for an IT Support Specialist H-1B petition?
It matters significantly. USCIS evaluates whether your degree is in a directly related field, typically Computer Science, Information Systems, Information Technology, or a closely adjacent discipline. A degree in an unrelated field, even with years of relevant experience, can result in a Request for Evidence or outright denial. Some applicants use the three-for-one rule, where three years of specialized work experience can substitute for one year of formal education, but this requires careful documentation and attorney guidance.
What happens to my visa status if I'm laid off while on H-1B sponsorship as an IT Support Specialist?
You have a 60-day grace period from your last day of employment to find a new sponsoring employer, change to another valid status, or depart the U.S. The new employer must file an H-1B transfer petition before the grace period ends to maintain your status. If you're an E-3 holder, the same practical timeline applies, though the E-3 is employer-tied and cannot be transferred, so the new employer starts a fresh petition. Acting quickly is essential, as accruing unlawful presence has long-term immigration consequences.
What is the prevailing wage requirement for sponsored IT Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.