Patient Care Specialist Jobs in USA with Visa Sponsorship
Patient Care Specialist roles in hospitals, outpatient clinics, and long-term care facilities do sponsor visas, but eligibility depends on how the position is classified. Employers typically file H-1B visa petitions for roles requiring a bachelor's degree in a clinical or health sciences field, and some facilities also hire through J-1 visa exchange programs with designated sponsors.
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Get Access To All JobsDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Provide service to Patients with implanted Neuromodulation devices within a contact center setting. Support Sales Team with service needs related to implanted Patients. Services provided include but are not limited to troubleshooting, warranty decisions, complaint handling and sales orders. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of data within BSC business systems.
We offer 8-10 weeks of paid training. The hours during training will be 8: 00am to 4:30pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted virtually from your home.
Your responsibilities will include:
- Service Patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist Patients with general and labeling inquiries for Neuromodulation products, leveraging technical knowledge and Patient focused communication to.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes. Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system, and managing related follow up activities.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Provide service to Patient Care Field Sales Team for following requests:
- Field information, order and RGA requests from patients
- Update contact information
- Send out replacement ID cards
- Connect patient candidates to local reps, physicians and ambassadors
- Register patients for local events
- Design and carry out various field studies related to various market released products.
- Perform Sales Order entry into SAP system for warranty and out-of-pocket replacement devices, ensuring Patient therapy is continued.
- Consistently perform assigned duties following defined processes and best practices.
- Coach and mentor, share best practices; train as needed, suggest process improvements
- Perform other related duties as assigned, including special projects.
Required qualifications:
- Associate Degree OR High School GED combined with 2+ Years in a customer or patient facing customer service environment
- Interest in troubleshooting and growing technical aptitude
- Empathetic approach in verbal and written communication
- Proficient in computer navigation, leveraging multiple systems simultaneously
- Ability to successfully complete the Patient Care training classes and demonstrate proficiency of the material
- Available to work (40 hours/week) Monday-Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (5:00 am to 5:15 pm PST) where lunches and breaks are scheduled, with flexibility to adjust daily schedule and work over-time, as needed
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive high-speed internet connection
- Have alternative work arrangement in the event of extended power or internet outages
Preferred qualifications:
- Contact center experience
- Hospital, physician’s office, or medical field support experience
- Experience working in medical device sector or other sector with privacy and quality regulatory requirements
- Strong communication and problem-solving skills
- Ability to navigate complex customer interactions with empathy and efficiency
- Time management, and multi-tasking skills
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods of working at a computer
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 637753
Minimum Salary: $[[cust_salaryMin]]
Maximum Salary: $[[cust_salaryMax]]
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
Provide service to Patients with implanted Neuromodulation devices within a contact center setting. Support Sales Team with service needs related to implanted Patients. Services provided include but are not limited to troubleshooting, warranty decisions, complaint handling and sales orders. Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of data within BSC business systems.
We offer 8-10 weeks of paid training. The hours during training will be 8: 00am to 4:30pm PST, Monday-Friday. No Vacation during training. 100% attendance is required. Training will be conducted virtually from your home.
Your responsibilities will include:
- Service Patients experiencing issues by taking calls and leveraging technical knowledge and patient focused communication to troubleshoot and resolve issues.
- Assist Patients with general and labeling inquiries for Neuromodulation products, leveraging technical knowledge and Patient focused communication to.
- Perform intake agent activities for complaints regarding Neuromodulation devices and therapy received through troubleshooting calls, general and labeling inquiries, and all other contact modes. Ensure compliance with regulatory requirements for complaints by documenting them in GCMS Trackwise quality management system, and managing related follow up activities.
- Perform documentation of call interactions into Sales Force to enable visibility to all service contact events.
Provide service to Patient Care Field Sales Team for following requests:
- Field information, order and RGA requests from patients
- Update contact information
- Send out replacement ID cards
- Connect patient candidates to local reps, physicians and ambassadors
- Register patients for local events
- Design and carry out various field studies related to various market released products.
- Perform Sales Order entry into SAP system for warranty and out-of-pocket replacement devices, ensuring Patient therapy is continued.
- Consistently perform assigned duties following defined processes and best practices.
- Coach and mentor, share best practices; train as needed, suggest process improvements
- Perform other related duties as assigned, including special projects.
Required qualifications:
- Associate Degree OR High School GED combined with 2+ Years in a customer or patient facing customer service environment
- Interest in troubleshooting and growing technical aptitude
- Empathetic approach in verbal and written communication
- Proficient in computer navigation, leveraging multiple systems simultaneously
- Ability to successfully complete the Patient Care training classes and demonstrate proficiency of the material
- Available to work (40 hours/week) Monday-Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (5:00 am to 5:15 pm PST) where lunches and breaks are scheduled, with flexibility to adjust daily schedule and work over-time, as needed
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive high-speed internet connection
- Have alternative work arrangement in the event of extended power or internet outages
Preferred qualifications:
- Contact center experience
- Hospital, physician’s office, or medical field support experience
- Experience working in medical device sector or other sector with privacy and quality regulatory requirements
- Strong communication and problem-solving skills
- Ability to navigate complex customer interactions with empathy and efficiency
- Time management, and multi-tasking skills
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods of working at a computer
The anticipated hourly base pay range for this full time position working at this location will be $24.50-25.50/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.
Requisition ID: 637753
Minimum Salary: $[[cust_salaryMin]]
Maximum Salary: $[[cust_salaryMax]]
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
See all 122+ Patient Care Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Care Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Patient Care Specialist
Verify your degree meets specialty occupation standards
Patient Care Specialist roles vary by employer. Some require a bachelor's in health sciences, nursing, or a related clinical field to qualify as a specialty occupation under H-1B. Pull the O*NET profile for your specific job duties before applying.
Target health systems with active LCA filing history
Large hospital networks and federally qualified health centers file Labor Condition Applications regularly for clinical support roles. Use Migrate Mate to identify employers with verified sponsorship history for Patient Care Specialist positions by city and role type.
Check wage levels before submitting your application
Your employer must pay the prevailing wage certified on the LCA. Use the OFLC Wage Search to look up the wage level for your occupation and geographic area before you accept an offer, so there are no surprises at filing.
Distinguish between H-1B and J-1 sponsorship paths early
Some healthcare facilities sponsor Patient Care Specialists through J-1 exchange visitor programs rather than H-1B. J-1 requires a designated sponsor organization and may trigger a two-year home residency requirement, so clarify which pathway your employer uses before signing anything.
Ask HR whether PERM labor certification is part of the offer
If the employer is open to sponsoring permanent residence alongside your H-1B, confirm whether PERM labor certification is included. PERM requires a formal recruitment process and DOL approval, so initiating it early matters if you're planning long-term U.S. employment.
Get your credentials evaluation done before the H-1B lottery
If your clinical degree is from outside the U.S., USCIS will expect a credential evaluation showing equivalency to a U.S. bachelor's degree. Order it from a NACES-member evaluator early, since results can take three to six weeks and registration deadlines don't wait.
Frequently Asked Questions
Do Patient Care Specialist jobs qualify for H-1B sponsorship?
They can, but it depends on how the role is defined. USCIS requires the position to qualify as a specialty occupation, meaning it must normally require a bachelor's degree or higher in a directly related field. Patient Care Specialist roles that require a clinical health sciences degree typically qualify, while roles that accept any bachelor's degree or no degree at all generally do not.
Which visa types do healthcare employers use to sponsor Patient Care Specialists?
H-1B is the most common path for roles classified as specialty occupations. Some employers, particularly academic medical centers, also use J-1 exchange visitor programs for clinical training positions. TN visas are available to Canadian and Mexican nationals in specific healthcare roles listed under USMCA, but Patient Care Specialist is not a named TN profession, so H-1B or J-1 are the realistic options for most applicants.
Where can I find Patient Care Specialist employers that sponsor visas?
Migrate Mate lists employers with verified sponsorship history for Patient Care Specialist and related clinical support roles, searchable by location and role type. This makes it faster to identify which health systems and outpatient facilities have actually filed for these positions rather than guessing based on employer size or reputation.
Does a foreign clinical degree qualify for H-1B sponsorship as a Patient Care Specialist?
A foreign degree can qualify if a credential evaluation confirms it's equivalent to a U.S. bachelor's degree in a relevant clinical field such as health sciences, allied health, or a related discipline. USCIS reviews the evaluation as part of the I-129 petition. Order the evaluation from a NACES-member service before the H-1B registration window, since it typically takes three to six weeks.
What happens to my H-1B status if my Patient Care Specialist role ends unexpectedly?
If your employer terminates your H-1B employment, you have a 60-day grace period to find a new sponsoring employer, change to another visa status, or depart the U.S. During that window, a new employer can file an H-1B transfer petition on your behalf and you can begin work once the petition is filed, without waiting for USCIS approval.
What is the prevailing wage requirement for sponsored Patient Care Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.