Senior User Researcher Jobs in USA with Visa Sponsorship
Senior User Researcher roles attract strong H-1B visa sponsorship because the position qualifies as a specialty occupation requiring a bachelor's degree or higher in human-computer interaction, psychology, or a related field. Most sponsors are mid-to-large tech companies with established immigration programs. For detailed occupation requirements, see the O*NET profile.
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Job Summary
Health Information Technology & Services (HITS) is seeking an End User Computing Specialist to join our Customer Service team. You will provide phone, chat, and walk-up support and assist our Michigan Medicine community with technology solutions that help them perform at their best. You will provide service that is simple, correct, and direct, and deliver it with empathy, efficiency, and pride.
About us
HITS plays an integral role in the success of Michigan Medicine by providing clinicians, researchers, students, and staff with exceptional IT products, services, and support. The HITS Customer Service team receives approximately 200k customer contacts each year via phone and chat at our Service Desk and walk-up at our Help Me Now locations. We are the first line of contact for IT services at Michigan Medicine.
About You
You are customer-focused, efficient, adept at identifying customer needs, and have basic technical knowledge. You are an excellent communicator, a quick learner, and make the most of the resources available to you. A proven team player, you are flexible and motivated to make things better for your team, your organization, and can see the value your work directly provides to serve the tripart mission of Michigan Medicine.
Responsibilities
End-User Computing Specialists power the HITS Service Desk and Help Me Now locations and:
Provide First-line Troubleshooting and Triage for Michigan Medicine Technologies
- Educate end-users, faculty, and staff on the many IT tools utilized across Michigan Medicine.
- Provide accurate and efficient clinical support processes that may include patient chart documentation, guide users with order/lab results entry, chart correction, In Basket management, etc.
- Work with the next-level MiChart support groups and other MiChart team members to improve patient care and improve processes and enhance customer experience by supporting medical staff with workflow errors.
- Provide End-User support for MiChart Epic Go-Lives.
- Provide support and educate medical staff on MiChart departmental workflow changes.
- Triage and resolve customer requests for access, standard changes, or other general IT needs.
- Document all steps taken in troubleshooting within a ticketing system, following good incident management process to resolve issues where possible or triage/escalate issues when necessary.
Practice Service Excellence Across All Contact Channels
- Triage and resolve queued calls via an Automated Call Distribution system
- Triage and resolve critical classroom support issues
- Triage and resolve online incidents and requests, including web submitted items via our Michigan Medicine Help Center
- Triage and resolve online incidents and requests via IM/chat
Maintain Personal and Shared IT Knowledge
- Build relationships, establish trust and solve problems for end-users, faculty, and students by utilizing active and empathetic listening skills
- Collaborate with IT professionals across the campus to master new workflows or technologies
- Review and update knowledge content to ensure the customer receives accurate and relevant information
- Participate in team in-services, skills development sessions, feedback meetings, and special projects
In addition, End User Computing Specialists may be asked to perform other duties as assigned.
Physical Requirements
While performing the duties of this position, End User Computing Specialists may regularly be required to sit for long periods of time. Duties include significant keyboarding and computer-based activities while using the telephone. Specialists may also need to lift items of up to 50 pounds and move items between the onsite locations.
Required Qualifications
- 1-2 years of direct customer support, preferably in either an academic or healthcare setting
Desired Qualifications
- Additional certifications or education related to the delivery of IT services or problem-solving, such as Epic/Michart applications, A+, Network+, Security+, ITIL/ITSM v3 Foundations, Lean Thinking/Toyota Production System, Agile, or similar.
- Knowledge of UM policies, procedures, and tools.
- Associate's degree in related field or equivalent combination of education, certification, and experience
- Excellent communication skills via in-person engagements, phone, email, and IM/chat
You should meet the following needs:
Technological Skills
- Experience or exposure with electronic medical records, such as Epic/MiChart
- Proficient with Medical Terminology
- Familiar with Ambulatory or Inpatient settings
- Proficiency with common device setups used within Michigan Medicine, including Windows and Mac computers, iOS and Android smart devices, and their peripherals
- Significant familiarity with enterprise productivity software, such as the Microsoft Office suite and Google Tools
- Troubleshooting skill with storage solutions, such as network file shares (NAS) and cloud applications (Dropbox, OneDrive, Google Drive, etc.)
- Experience or exposure with Zoom and Canvas
- Other general technology skills, such as wireless and wired networks, security tools, printing, messaging apps, and more
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
This position is part of a 24x7x365 Service Desk team. The selected candidate may be required to work day, afternoon, overnight, weekend, or holiday shifts based on operational needs. The current schedule for this position will be Wednesday through Saturday, 10:00 p.m. to 8:00 a.m.
Work Locations
Remote work options are available; however, candidates must be able to work onsite when needed.
Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.
Additional Information
Benefits
We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
279676
Working Title
End User Computing Specialist Associate
Job Title
End User Computing Spec Assoc
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Exec Vp Med Affairs
Department
MM HITS BusIT Customer Service
Posting Begin/End Date
7/06/2026 - 7/20/2026
Career Interest
Information Technology
How to Apply
A cover letter and resume are required.
Job Summary
Health Information Technology & Services (HITS) is seeking an End User Computing Specialist to join our Customer Service team. You will provide phone, chat, and walk-up support and assist our Michigan Medicine community with technology solutions that help them perform at their best. You will provide service that is simple, correct, and direct, and deliver it with empathy, efficiency, and pride.
About us
HITS plays an integral role in the success of Michigan Medicine by providing clinicians, researchers, students, and staff with exceptional IT products, services, and support. The HITS Customer Service team receives approximately 200k customer contacts each year via phone and chat at our Service Desk and walk-up at our Help Me Now locations. We are the first line of contact for IT services at Michigan Medicine.
About You
You are customer-focused, efficient, adept at identifying customer needs, and have basic technical knowledge. You are an excellent communicator, a quick learner, and make the most of the resources available to you. A proven team player, you are flexible and motivated to make things better for your team, your organization, and can see the value your work directly provides to serve the tripart mission of Michigan Medicine.
Responsibilities
End-User Computing Specialists power the HITS Service Desk and Help Me Now locations and:
Provide First-line Troubleshooting and Triage for Michigan Medicine Technologies
- Educate end-users, faculty, and staff on the many IT tools utilized across Michigan Medicine.
- Provide accurate and efficient clinical support processes that may include patient chart documentation, guide users with order/lab results entry, chart correction, In Basket management, etc.
- Work with the next-level MiChart support groups and other MiChart team members to improve patient care and improve processes and enhance customer experience by supporting medical staff with workflow errors.
- Provide End-User support for MiChart Epic Go-Lives.
- Provide support and educate medical staff on MiChart departmental workflow changes.
- Triage and resolve customer requests for access, standard changes, or other general IT needs.
- Document all steps taken in troubleshooting within a ticketing system, following good incident management process to resolve issues where possible or triage/escalate issues when necessary.
Practice Service Excellence Across All Contact Channels
- Triage and resolve queued calls via an Automated Call Distribution system
- Triage and resolve critical classroom support issues
- Triage and resolve online incidents and requests, including web submitted items via our Michigan Medicine Help Center
- Triage and resolve online incidents and requests via IM/chat
Maintain Personal and Shared IT Knowledge
- Build relationships, establish trust and solve problems for end-users, faculty, and students by utilizing active and empathetic listening skills
- Collaborate with IT professionals across the campus to master new workflows or technologies
- Review and update knowledge content to ensure the customer receives accurate and relevant information
- Participate in team in-services, skills development sessions, feedback meetings, and special projects
In addition, End User Computing Specialists may be asked to perform other duties as assigned.
Physical Requirements
While performing the duties of this position, End User Computing Specialists may regularly be required to sit for long periods of time. Duties include significant keyboarding and computer-based activities while using the telephone. Specialists may also need to lift items of up to 50 pounds and move items between the onsite locations.
Required Qualifications
- 1-2 years of direct customer support, preferably in either an academic or healthcare setting
Desired Qualifications
- Additional certifications or education related to the delivery of IT services or problem-solving, such as Epic/Michart applications, A+, Network+, Security+, ITIL/ITSM v3 Foundations, Lean Thinking/Toyota Production System, Agile, or similar.
- Knowledge of UM policies, procedures, and tools.
- Associate's degree in related field or equivalent combination of education, certification, and experience
- Excellent communication skills via in-person engagements, phone, email, and IM/chat
You should meet the following needs:
Technological Skills
- Experience or exposure with electronic medical records, such as Epic/MiChart
- Proficient with Medical Terminology
- Familiar with Ambulatory or Inpatient settings
- Proficiency with common device setups used within Michigan Medicine, including Windows and Mac computers, iOS and Android smart devices, and their peripherals
- Significant familiarity with enterprise productivity software, such as the Microsoft Office suite and Google Tools
- Troubleshooting skill with storage solutions, such as network file shares (NAS) and cloud applications (Dropbox, OneDrive, Google Drive, etc.)
- Experience or exposure with Zoom and Canvas
- Other general technology skills, such as wireless and wired networks, security tools, printing, messaging apps, and more
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
This position is part of a 24x7x365 Service Desk team. The selected candidate may be required to work day, afternoon, overnight, weekend, or holiday shifts based on operational needs. The current schedule for this position will be Wednesday through Saturday, 10:00 p.m. to 8:00 a.m.
Work Locations
Remote work options are available; however, candidates must be able to work onsite when needed.
Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.
Additional Information
Benefits
We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
279676
Working Title
End User Computing Specialist Associate
Job Title
End User Computing Spec Assoc
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Exec Vp Med Affairs
Department
MM HITS BusIT Customer Service
Posting Begin/End Date
7/06/2026 - 7/20/2026
Career Interest
Information Technology
See all 226+ Senior User Researcher Jobs
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Get Access To All JobsTips for Finding Senior User Researcher Jobs
Target companies with dedicated UX research teams
Companies large enough to have a standalone research function are far more likely to sponsor visas than startups where research is split across product roles. Look for postings that report to a Head of Research or VP of Design.
Document the degree-to-role connection clearly
USCIS scrutinizes specialty occupation eligibility. A degree in psychology, HCI, cognitive science, or a closely related field strengthens your petition significantly compared to a general business or communications background for this role.
Emphasize mixed-methods expertise in your application
Sponsors and immigration attorneys build stronger H-1B petitions when the role requires specialized skills. Quantitative research methods, usability testing frameworks, and experience with tools like eye-tracking equipment signal a genuinely specialized position.
Highlight seniority to support the specialty occupation argument
Senior-level titles carry more weight in sponsorship decisions. Years of progressive responsibility, prior research leadership, and domain expertise in a specific industry like fintech or healthcare make the petition harder for USCIS to challenge.
Ask about sponsorship before the final interview round
Many employers sponsor but never advertise it. Raise the question after initial screening, not in the first message. Framing it as confirming logistics rather than asking for a favor keeps the conversation professional and avoids early disqualification.
Consider employers with cap-exempt H-1B eligibility
Universities, nonprofit research organizations, and certain government-affiliated labs can file H-1B petitions outside the annual lottery. Senior User Researcher roles at academic medical centers or research institutes often qualify for this faster, lottery-free pathway.
Frequently Asked Questions
Does a Senior User Researcher role qualify as an H-1B specialty occupation?
Yes, in most cases. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Senior User Researcher roles tied to degrees in human-computer interaction, cognitive psychology, or information science meet that standard. Generic postings that accept any degree can weaken the petition, so the job description's language matters considerably.
Which visa types are realistic for Senior User Researchers seeking sponsorship?
H-1B visa is the most common path, though the annual lottery creates uncertainty. Australians should explore the E-3 visa, which has no lottery and faster processing. Canadians and Mexicans may qualify under the TN visa in a relevant professional category. Researchers with exceptional portfolios or significant recognition in the field may also be worth evaluating for O-1A eligibility.
How can I find Senior User Researcher jobs that sponsor visas?
Migrate Mate filters job listings specifically by visa sponsorship availability, which removes the guesswork of cold-applying to roles that won't sponsor. Standard job boards don't filter this way, meaning most of your applications go to employers who have already ruled out sponsoring. Browsing Migrate Mate by role type saves significant time and targets companies already open to the process.
What degree do I need for an employer to sponsor my H-1B as a User Researcher?
A bachelor's degree or higher in human-computer interaction, cognitive science, psychology, information science, or a closely related field is the strongest foundation. A general business or communications degree can still qualify if the coursework is demonstrably relevant, but expect more scrutiny. Three years of specialized work experience can substitute for one year of formal education if your degree is in a less directly related field.
Are H-1B approval rates strong for User Research roles at large tech companies?
Approval rates for research-oriented specialty occupation roles at established tech employers are generally high when the petition is well-documented. Large companies with dedicated legal teams file stronger petitions than smaller employers navigating the process for the first time. Roles at companies like Google, Microsoft, or Amazon with clear degree requirements and defined research methodologies have historically had lower denial rates than ambiguously scoped positions.
What is the prevailing wage requirement for sponsored Senior User Researcher jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.