Senior User Researcher Jobs in USA with Visa Sponsorship
Senior User Researcher roles attract strong H-1B visa sponsorship because the position qualifies as a specialty occupation requiring a bachelor's degree or higher in human-computer interaction, psychology, or a related field. Most sponsors are mid-to-large tech companies with established immigration programs. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob Title: User Study Proctor
City: Los Angeles
State/Province: California
Posting Start Date: 10/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
-
Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
-
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self-Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Geographic Information Systems(Maps).
The expected compensation for this role ranges from $25,000 to $50,000.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Title: User Study Proctor
City: Los Angeles
State/Province: California
Posting Start Date: 10/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
-
Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
-
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self-Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Geographic Information Systems(Maps).
The expected compensation for this role ranges from $25,000 to $50,000.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
See all 188+ Senior User Researcher Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior User Researcher roles.
Get Access To All JobsTips for Finding Senior User Researcher Jobs
Target companies with dedicated UX research teams
Companies large enough to have a standalone research function are far more likely to sponsor visas than startups where research is split across product roles. Look for postings that report to a Head of Research or VP of Design.
Document the degree-to-role connection clearly
USCIS scrutinizes specialty occupation eligibility. A degree in psychology, HCI, cognitive science, or a closely related field strengthens your petition significantly compared to a general business or communications background for this role.
Emphasize mixed-methods expertise in your application
Sponsors and immigration attorneys build stronger H-1B petitions when the role requires specialized skills. Quantitative research methods, usability testing frameworks, and experience with tools like eye-tracking equipment signal a genuinely specialized position.
Highlight seniority to support the specialty occupation argument
Senior-level titles carry more weight in sponsorship decisions. Years of progressive responsibility, prior research leadership, and domain expertise in a specific industry like fintech or healthcare make the petition harder for USCIS to challenge.
Ask about sponsorship before the final interview round
Many employers sponsor but never advertise it. Raise the question after initial screening, not in the first message. Framing it as confirming logistics rather than asking for a favor keeps the conversation professional and avoids early disqualification.
Consider employers with cap-exempt H-1B eligibility
Universities, nonprofit research organizations, and certain government-affiliated labs can file H-1B petitions outside the annual lottery. Senior User Researcher roles at academic medical centers or research institutes often qualify for this faster, lottery-free pathway.
Frequently Asked Questions
Does a Senior User Researcher role qualify as an H-1B specialty occupation?
Yes, in most cases. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Senior User Researcher roles tied to degrees in human-computer interaction, cognitive psychology, or information science meet that standard. Generic postings that accept any degree can weaken the petition, so the job description's language matters considerably.
Which visa types are realistic for Senior User Researchers seeking sponsorship?
H-1B visa is the most common path, though the annual lottery creates uncertainty. Australians should explore the E-3 visa, which has no lottery and faster processing. Canadians and Mexicans may qualify under the TN visa in a relevant professional category. Researchers with exceptional portfolios or significant recognition in the field may also be worth evaluating for O-1A eligibility.
How can I find Senior User Researcher jobs that sponsor visas?
Migrate Mate filters job listings specifically by visa sponsorship availability, which removes the guesswork of cold-applying to roles that won't sponsor. Standard job boards don't filter this way, meaning most of your applications go to employers who have already ruled out sponsoring. Browsing Migrate Mate by role type saves significant time and targets companies already open to the process.
What degree do I need for an employer to sponsor my H-1B as a User Researcher?
A bachelor's degree or higher in human-computer interaction, cognitive science, psychology, information science, or a closely related field is the strongest foundation. A general business or communications degree can still qualify if the coursework is demonstrably relevant, but expect more scrutiny. Three years of specialized work experience can substitute for one year of formal education if your degree is in a less directly related field.
Are H-1B approval rates strong for User Research roles at large tech companies?
Approval rates for research-oriented specialty occupation roles at established tech employers are generally high when the petition is well-documented. Large companies with dedicated legal teams file stronger petitions than smaller employers navigating the process for the first time. Roles at companies like Google, Microsoft, or Amazon with clear degree requirements and defined research methodologies have historically had lower denial rates than ambiguously scoped positions.
What is the prevailing wage requirement for sponsored Senior User Researcher jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.