Service Delivery Director Jobs in USA with Visa Sponsorship
Service Delivery Director roles qualify for H-1B visa sponsorship as a specialty occupation requiring a bachelor's degree in business, operations management, or a related field. Employers file a Labor Condition Application before your visa petition, certifying prevailing wage compliance. No lottery uncertainty for E-3 visa or TN visa candidates from Australia, Canada, or Mexico.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
This role leads the design and deployment of future-ready solutions that advance HR Service Delivery (HRSD) into a more automated, AI-enabled, scalable and employee-centered function. The position drives end-to-end process redesign, operational governance, technology enablement and continuous improvement across the employee lifecycle. It partners with HR, business, technology, data and vendor teams to simplify work, strengthen quality and controls, improve service consistency, and create capacity for higher-value consultative support.
CORE RESPONSIBILITIES
- Defines and delivers the future-state HRSD operating model, aligning service delivery strategies, capabilities and investments with enterprise and HR priorities.
- Leads end-to-end process redesign based on business outcomes, determining the right combination of automation, AI-enabled work, flexible workforce capacity, vendor support and human judgment.
- Identifies, prioritizes and scales automation opportunities across existing operational and business processes to improve speed, quality, accuracy and service consistency.
- Advances responsible use of AI agents and digital tools for intake, triage, case preparation, knowledge retrieval, decision support and employee and leader self-service.
- Establishes success measures and value-realization plans; uses operational data, employee feedback and workforce insights to identify trends, recommend action and communicate HRSD impact.
- Collaborates with HR centers of expertise, HR business partners, Technology, Data, and other similar teams to develop and implement process solutions that align with business requirements, governance standards, and operational objectives.
- Enhances workforce lifecycle events through standardized processes, content management, and clear service pathways that drive consistent execution and an improved experience for employees, leaders, and HR partners.
- Develops change, communication and learning strategies that build adoption, strengthen digital capability and prepare teams for evolving roles and ways of working.
- Builds an inclusive, empowered and accountable culture that encourages experimentation, continuous improvement, knowledge sharing and objective decision-making.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
SKILLS
- Executive Presence
- Business Process Analysis
- Business Case Development
- Change Management
- Cross-Functional Project Management
- Data Analysis
- People Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
This role leads the design and deployment of future-ready solutions that advance HR Service Delivery (HRSD) into a more automated, AI-enabled, scalable and employee-centered function. The position drives end-to-end process redesign, operational governance, technology enablement and continuous improvement across the employee lifecycle. It partners with HR, business, technology, data and vendor teams to simplify work, strengthen quality and controls, improve service consistency, and create capacity for higher-value consultative support.
CORE RESPONSIBILITIES
- Defines and delivers the future-state HRSD operating model, aligning service delivery strategies, capabilities and investments with enterprise and HR priorities.
- Leads end-to-end process redesign based on business outcomes, determining the right combination of automation, AI-enabled work, flexible workforce capacity, vendor support and human judgment.
- Identifies, prioritizes and scales automation opportunities across existing operational and business processes to improve speed, quality, accuracy and service consistency.
- Advances responsible use of AI agents and digital tools for intake, triage, case preparation, knowledge retrieval, decision support and employee and leader self-service.
- Establishes success measures and value-realization plans; uses operational data, employee feedback and workforce insights to identify trends, recommend action and communicate HRSD impact.
- Collaborates with HR centers of expertise, HR business partners, Technology, Data, and other similar teams to develop and implement process solutions that align with business requirements, governance standards, and operational objectives.
- Enhances workforce lifecycle events through standardized processes, content management, and clear service pathways that drive consistent execution and an improved experience for employees, leaders, and HR partners.
- Develops change, communication and learning strategies that build adoption, strengthen digital capability and prepare teams for evolving roles and ways of working.
- Builds an inclusive, empowered and accountable culture that encourages experimentation, continuous improvement, knowledge sharing and objective decision-making.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
SKILLS
- Executive Presence
- Business Process Analysis
- Business Case Development
- Change Management
- Cross-Functional Project Management
- Data Analysis
- People Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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Get Access To All JobsTips for Finding Service Delivery Director Jobs
Frame your credentials around specialty occupation
Service Delivery Director positions span industries with inconsistent degree requirements. Document how your bachelor's degree directly connects to the role's core duties, not just management broadly. USCIS scrutinizes whether the position theoretically requires a specific degree field.
Target employers with LCA filing history
Use Migrate Mate to find companies that have already filed Labor Condition Applications for director-level operations roles. Prior filings signal an established sponsorship process and reduce your risk of an employer backing out mid-offer.
Verify prevailing wage tier before negotiating
Service Delivery Directors span DOL wage levels from Level III to Level IV depending on scope. Run your target title and location through the OFLC Wage Search before salary talks, so you know the floor your employer must certify on the LCA.
Push employers to file premium processing early
Director-level hires often have aggressive start dates. USCIS premium processing cuts adjudication to 15 business days. Raise this in negotiations before signing an offer, since the employer bears the cost and some HR teams need internal approval to use it.
Distinguish yourself from general managers in applications
O*NET separates Service Delivery Directors from general operations managers by their client-facing accountability and service-level ownership. Align your resume and employer support letter to those specific duties to strengthen the specialty occupation argument at USCIS.
Clarify PERM requirements before accepting internal transfers
If you're moving from a visa to a green card through an employer-sponsored PERM labor certification, a job-title change to Service Delivery Director can restart the process. Confirm with your employer whether the new role description matches your existing PERM filing before accepting the promotion.
Frequently Asked Questions
Does a Service Delivery Director role qualify as a specialty occupation for H-1B purposes?
Yes, provided the employer documents that the position normally requires a bachelor's degree or higher in a specific field such as business administration, information systems, or operations management. Generic director titles that accept any degree can draw RFEs from USCIS. A strong job description linking the role's duties directly to a degree field is what determines approval, not the title alone.
Which visa types are realistic for a Service Delivery Director seeking sponsorship?
H-1B is the primary path for most nationalities, subject to the annual cap and lottery. Australian citizens can pursue the E-3, which has a separate cap that has never been exhausted and requires no lottery. Canadian and Mexican nationals may qualify under TN if the role maps to an eligible USMCA profession such as Management Consultant. Each path has different employer filing obligations and timelines.
What degree does a sponsoring employer typically require for this role?
Most employers sponsoring Service Delivery Directors require a bachelor's degree in business administration, information technology, operations management, or a closely related field. Some accept an MBA in lieu of relevant work experience. The degree field matters for H-1B specialty occupation purposes, so employers filing an LCA need to specify the required field, not just any bachelor's degree.
How long does H-1B sponsorship typically take for a director-level hire?
Standard H-1B processing after the lottery takes roughly three to six months from petition filing to approval. The employer must first obtain a certified LCA from DOL, which typically takes seven to ten business days. Premium processing with USCIS reduces adjudication time to 15 business days for an additional fee. Total timeline from offer to start date is typically four to seven months without premium processing.
Where can I find employers actively sponsoring Service Delivery Director roles?
Migrate Mate lists employers with verified sponsorship history for director-level roles, searchable by location and function. This lets you focus your applications on companies that have already committed to sponsoring similar positions, rather than discovering sponsorship barriers late in the interview process.
What is the prevailing wage requirement for sponsored Service Delivery Director jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.