Technical Success Manager Jobs in USA with Visa Sponsorship
Technical Success Managers sit at the intersection of engineering and customer relationship management, making them strong H-1B and E-3 candidates. Employers routinely sponsor this role because it requires a technical degree and specialized knowledge that satisfies specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.
About The Role
The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS. You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment.
Responsibilities
Strategic Customer Partnership
- Act as the primary post-sales point of contact for assigned enterprise accounts.
- Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders.
- Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion.
- Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey.
Technical Leadership & Solution Enablement
- Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model.
- Lead POCs, pilots, and solution delivery for strategic customers.
- Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.
- Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations.
- Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture.
Customer Advocacy & Value Realization
- Monitor key success metrics and proactively recommend strategies to maximize ROI.
- Drive adoption of new AI-powered product features and coach customer teams on best practices.
- Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities.
- Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities.
Enablement & Evangelism
- Enable customer teams to self-serve through training, documentation, and workshops.
- Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.
- Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.
Qualifications
Required Experience
- 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have).
- 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have).
- Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions.
- Proven ability to work directly with VP and C-level executives across both business and IT.
- Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects.
Preferred Experience
- Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect.
- Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions.
- Familiarity with cloud-native architectures, API integrations, and enterprise data models.
Skills & Mindset
- Exceptional strategic thinking combined with hands-on technical problem-solving.
- Comfortable navigating ambiguity and operating effectively in a fast-paced, high-growth environment.
- Passion for AI-first technologies and curiosity to explore emerging capabilities.
- Excellent communication, executive facilitation, and stakeholder management skills.
- Ability to travel up to 25–40% for strategic engagements.
AI-First Mindset & Enablement
As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
Description
Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.
About The Role
The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS. You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment.
Responsibilities
Strategic Customer Partnership
- Act as the primary post-sales point of contact for assigned enterprise accounts.
- Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders.
- Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion.
- Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey.
Technical Leadership & Solution Enablement
- Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model.
- Lead POCs, pilots, and solution delivery for strategic customers.
- Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.
- Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations.
- Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture.
Customer Advocacy & Value Realization
- Monitor key success metrics and proactively recommend strategies to maximize ROI.
- Drive adoption of new AI-powered product features and coach customer teams on best practices.
- Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities.
- Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities.
Enablement & Evangelism
- Enable customer teams to self-serve through training, documentation, and workshops.
- Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.
- Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.
Qualifications
Required Experience
- 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have).
- 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have).
- Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions.
- Proven ability to work directly with VP and C-level executives across both business and IT.
- Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects.
Preferred Experience
- Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect.
- Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions.
- Familiarity with cloud-native architectures, API integrations, and enterprise data models.
Skills & Mindset
- Exceptional strategic thinking combined with hands-on technical problem-solving.
- Comfortable navigating ambiguity and operating effectively in a fast-paced, high-growth environment.
- Passion for AI-first technologies and curiosity to explore emerging capabilities.
- Excellent communication, executive facilitation, and stakeholder management skills.
- Ability to travel up to 25–40% for strategic engagements.
AI-First Mindset & Enablement
As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
How to Get Visa Sponsorship as a Technical Success Manager
Target SaaS and enterprise software companies
Companies selling complex software products, cloud infrastructure, cybersecurity, data platforms, sponsor Technical Success Managers most consistently because the role demands deep product knowledge that justifies visa sponsorship to immigration attorneys and USCIS reviewers.
Quantify technical scope in your resume
Sponsoring employers need to demonstrate the role requires specialized knowledge. Highlight API integrations you've managed, technical onboarding programs you've built, or engineering escalations you've resolved to show the position's complexity clearly.
Understand the specialty occupation bar
USCIS scrutinizes customer-facing roles more than pure engineering positions. Make sure your job description explicitly requires a technical degree for entry-level candidates, not just preferred qualifications, before accepting an offer.
Australian nationals should prioritize the E-3
The E-3 visa processes faster, skips the H-1B lottery entirely, and renews indefinitely in two-year increments. For Australians in technical customer success, it's the most predictable sponsorship path available and employers find it straightforward to file.
Ask about sponsorship policy before final interviews
Many companies sponsor selectively by role and team. Confirm that the specific hiring manager and HR team have successfully sponsored Technical Success Managers before, not just engineers, to avoid late-stage surprises during the offer process.
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Get Access To All JobsFrequently Asked Questions
Does the Technical Success Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires that the position normally requires at least a bachelor's degree in a specific technical field. Roles tied to complex software platforms, cloud infrastructure, or enterprise APIs are stronger candidates than general customer success positions. The employer's job description must specify a technical degree requirement, not just prefer one. Roles where any bachelor's degree satisfies the requirement face higher RFE rates.
What degree background do sponsoring employers typically require for this role?
Most employers sponsoring Technical Success Managers for H-1B or E-3 visas require a degree in computer science, software engineering, information systems, or a related technical field. Some accept electrical engineering or applied mathematics when the product domain aligns. General business or communications degrees rarely support a specialty occupation argument, even if the candidate has strong technical skills gained on the job.
How can I find Technical Success Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles open to visa sponsorship, including H-1B, E-3, and O-1 candidates. Searching there saves time compared to manually screening postings that don't disclose sponsorship status, and the listings skew toward SaaS and enterprise technology companies that sponsor this role most regularly.
Are H-1B RFEs common for Technical Success Manager petitions?
Yes, more so than for pure software engineering roles. USCIS sometimes questions whether customer-facing positions genuinely require a specific technical degree. The strongest petitions include detailed job duty descriptions that emphasize technical architecture reviews, integration troubleshooting, and API support, alongside evidence that the employer has a consistent practice of hiring degreed candidates for the position.
Can I transfer my H-1B to a new employer if I switch Technical Success Manager roles?
Yes. H-1B portability allows you to start working for a new employer as soon as they file a new H-1B petition on your behalf, without waiting for approval, provided your current H-1B was approved and you haven't been out of status. The new employer files a fresh I-129 and LCA tied to the new role, and the specialty occupation requirements apply independently to that position.
What is the prevailing wage requirement for sponsored Technical Success Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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