Technical Support Agent Jobs in USA with Visa Sponsorship
Technical Support Agent roles are among the more accessible paths to H-1B and E-3 visa sponsorship in the U.S., particularly at enterprise software and SaaS companies. Employers in this space regularly file Labor Condition Applications for these positions, making sponsorship more common than many candidates expect. For detailed occupation requirements, see the O*NET profile.
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About us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.
Summary
You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.
Responsibilities
- Accepting support requests from several channels (chat, phone, email)
- Effective management of multiple cases using the Zoho Desk ticketing system
- Providing support to the Inside Sales and Sales Engineering Teams
- Testing and evaluating new technologies
- Developing camera support files
- Performing other related duties as assigned
Required experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of hardware and software
- Intermediate knowledge of networking
- Intermediate knowledge of Linux
- Minimum of two years of relevant experience
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up-your-sleeves-and-get-it-done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
- Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
- Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
- 401k plan with company match!
- Weekly Lunch: Food is love. Especially when it is free.
- Snacks: You will never go hungry.
- Culture: Innovation drives our vibe.
- Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
- PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year.
About Brivo
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
Description
About us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.
Summary
You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.
Responsibilities
- Accepting support requests from several channels (chat, phone, email)
- Effective management of multiple cases using the Zoho Desk ticketing system
- Providing support to the Inside Sales and Sales Engineering Teams
- Testing and evaluating new technologies
- Developing camera support files
- Performing other related duties as assigned
Required experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of hardware and software
- Intermediate knowledge of networking
- Intermediate knowledge of Linux
- Minimum of two years of relevant experience
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up-your-sleeves-and-get-it-done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
- Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
- Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
- 401k plan with company match!
- Weekly Lunch: Food is love. Especially when it is free.
- Snacks: You will never go hungry.
- Culture: Innovation drives our vibe.
- Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
- PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year.
About Brivo
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
How to Get Visa Sponsorship in Technical Support Agent
Target enterprise software and SaaS employers
Large SaaS platforms and enterprise software companies sponsor Technical Support Agents far more frequently than smaller firms. They have established immigration processes, dedicated HR teams, and a track record of filing LCAs for this role category.
Clarify the specialty occupation requirement early
H-1B sponsorship requires your role to qualify as a specialty occupation. For Technical Support, this means demonstrating the position requires a bachelor's degree in computer science, information systems, or a related technical field, not just general troubleshooting experience.
Highlight technical depth, not just customer-facing skills
Visa officers and employers assess whether the role is genuinely technical. Emphasize API troubleshooting, system integration support, SQL querying, or network diagnostics on your resume to strengthen both your candidacy and the employer's sponsorship case.
Ask about sponsorship policy before the final interview round
Many Technical Support roles are posted without a clear sponsorship statement. Raise it after a first-round interview, not on application. Asking too early can screen you out before the employer has assessed your technical value.
Consider companies with existing H-1B or E-3 filing histories
Employers who have sponsored this role before face fewer internal hurdles. DOL disclosure data shows which companies have filed LCAs for Technical Support positions, giving you a concrete way to prioritize your outreach and applications.
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Get Access To All JobsFrequently Asked Questions
Do Technical Support Agent roles actually qualify for H-1B sponsorship?
They can, but it depends on how the role is structured. USCIS requires Technical Support positions to qualify as specialty occupations, meaning the employer must demonstrate the job routinely requires a bachelor's degree in a specific technical field. Roles focused on complex enterprise software, cloud infrastructure, or API integration are stronger candidates than general consumer-facing helpdesk positions. The job description and internal documentation the employer submits matters significantly.
Do I need a computer science degree to get sponsored as a Technical Support Agent?
Not necessarily. Degrees in information systems, information technology, computer engineering, or related fields are commonly accepted. If your degree is in a less directly related discipline, relevant certifications and documented technical experience can help, but the employer's attorney will ultimately assess whether your background supports the specialty occupation argument. Some employers use the three-for-one rule, substituting three years of qualifying experience for one year of formal education.
Which types of companies are most likely to sponsor Technical Support Agents?
Enterprise SaaS companies, cloud platform providers, cybersecurity firms, and large IT managed services organizations sponsor this role most frequently. These employers deal with complex technical products that genuinely require degreed support staff, which strengthens the specialty occupation case. Smaller startups or consumer tech companies are less likely to have the legal infrastructure or budget to sponsor. Browse Migrate Mate to filter for Technical Support roles at verified sponsoring employers.
How does the H-1B lottery affect my chances as a Technical Support Agent?
The lottery applies to all H-1B cap-subject petitions regardless of role. In recent fiscal years, selection rates have been around 25 percent of registered applicants. If your employer is a university, nonprofit research institution, or certain government-affiliated entity, they may be cap-exempt, meaning no lottery applies. Australians on the E-3 visa avoid the lottery entirely, which is a meaningful structural advantage for Technical Support roles where sponsorship is already available.
Can I transfer an existing H-1B to a new Technical Support Agent job?
Yes. H-1B portability allows you to change employers without going through the lottery again, as long as your new employer files a transfer petition before your current status expires and the new role also qualifies as a specialty occupation. The new Technical Support role still needs to meet the specialty occupation standard independently. You can start working for the new employer once the transfer petition is filed and a receipt notice is issued.
What is the prevailing wage requirement for sponsored Technical Support Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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