Technical Support Agent Jobs in USA with Visa Sponsorship
Technical Support Agent roles are among the more accessible paths to H-1B visa and E-3 visa sponsorship in the U.S., particularly at enterprise software and SaaS companies. Employers in this space regularly file Labor Condition Applications for these positions, making sponsorship more common than many candidates expect. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCompany / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
Primary Function
To provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters. Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional. Technical Support Agents work to assist callers in repair rather than replacing equipment. Product specific paid training is provided.
Responsibilities
- Provides world class customer service in a fast-paced customer service center (an average of 60 customer contacts per day) which includes:
- Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues,
- Documenting call, installation, and product information.
- Researching product/part information, inputs/documents, and maintains/updates records using multiple web-based systems.
- Assist customers with understanding how to properly use AO Smith products and resolve problems that may arise.
- Use Virtual Remote Assistance (VRA) to verify whether the tank isn’t repairable and to justify the whole tank replacement.
- Handle requests for replacement part for manufacturer related issues in a timely and accurate manner.
- Remains educated and up to date on current and new products with technical aspects of water heaters and related equipment.
- Assess caller’s abilities and refer non-service professionals to service providers when needed while following warranty processes.
- Makes warranty related decisions for water heating and related equipment approx. $1500.
- Provides specification information for callers considering purchase including size and related equipment information based on end user needs.
- Refers callers for purchasing as needed.
- Inputs product registrations.
- Serves as the first contact our customers and potential customers have with our company. It is critical to communicate effectively and accurately with consumers while maintaining a professional image and customer friendly disposition.
- Perform other duties as assigned.
Qualifications
- One-year certification from college or technical school
- High school diploma or GED in related field will be considered with equivalent field experience.
- 2-4 years related experience; or equivalent combination of education and experience.
- Must be able to type a minimum of 40 words per minute
- Demonstrated proficient verbal and written communication skills.
- Demonstrated troubleshooting and problem-solving skills
- Software and hardware operation as well as keyboarding experience
- Willing to work a 40-hour schedule within open hours of operation, 7:00am – 8:00pm Monday - Friday; rotational 8:00am – 6:00pm Saturday.
Preferences
- Prefer mechanically inclined individuals with previous plumbing or electrical experience.
- Prefer previous call center experience.
- Prefer experience working with Heat Pump applications in appliances.
Education
Trade School Degree
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
LI-Hybrid
LI-AO
Appcast
Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
Primary Function
To provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters. Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional. Technical Support Agents work to assist callers in repair rather than replacing equipment. Product specific paid training is provided.
Responsibilities
- Provides world class customer service in a fast-paced customer service center (an average of 60 customer contacts per day) which includes:
- Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues,
- Documenting call, installation, and product information.
- Researching product/part information, inputs/documents, and maintains/updates records using multiple web-based systems.
- Assist customers with understanding how to properly use AO Smith products and resolve problems that may arise.
- Use Virtual Remote Assistance (VRA) to verify whether the tank isn’t repairable and to justify the whole tank replacement.
- Handle requests for replacement part for manufacturer related issues in a timely and accurate manner.
- Remains educated and up to date on current and new products with technical aspects of water heaters and related equipment.
- Assess caller’s abilities and refer non-service professionals to service providers when needed while following warranty processes.
- Makes warranty related decisions for water heating and related equipment approx. $1500.
- Provides specification information for callers considering purchase including size and related equipment information based on end user needs.
- Refers callers for purchasing as needed.
- Inputs product registrations.
- Serves as the first contact our customers and potential customers have with our company. It is critical to communicate effectively and accurately with consumers while maintaining a professional image and customer friendly disposition.
- Perform other duties as assigned.
Qualifications
- One-year certification from college or technical school
- High school diploma or GED in related field will be considered with equivalent field experience.
- 2-4 years related experience; or equivalent combination of education and experience.
- Must be able to type a minimum of 40 words per minute
- Demonstrated proficient verbal and written communication skills.
- Demonstrated troubleshooting and problem-solving skills
- Software and hardware operation as well as keyboarding experience
- Willing to work a 40-hour schedule within open hours of operation, 7:00am – 8:00pm Monday - Friday; rotational 8:00am – 6:00pm Saturday.
Preferences
- Prefer mechanically inclined individuals with previous plumbing or electrical experience.
- Prefer previous call center experience.
- Prefer experience working with Heat Pump applications in appliances.
Education
Trade School Degree
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
LI-Hybrid
LI-AO
Appcast
See all 16+ Technical Support Agent jobs
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Get Access To All JobsTips for Finding Technical Support Agent Jobs
Target enterprise software and SaaS employers
Large SaaS platforms and enterprise software companies sponsor Technical Support Agents far more frequently than smaller firms. They have established immigration processes, dedicated HR teams, and a track record of filing LCAs for this role category.
Clarify the specialty occupation requirement early
H-1B sponsorship requires your role to qualify as a specialty occupation. For Technical Support, this means demonstrating the position requires a bachelor's degree in computer science, information systems, or a related technical field, not just general troubleshooting experience.
Highlight technical depth, not just customer-facing skills
Visa officers and employers assess whether the role is genuinely technical. Emphasize API troubleshooting, system integration support, SQL querying, or network diagnostics on your resume to strengthen both your candidacy and the employer's sponsorship case.
Ask about sponsorship policy before the final interview round
Many Technical Support roles are posted without a clear sponsorship statement. Raise it after a first-round interview, not on application. Asking too early can screen you out before the employer has assessed your technical value.
Consider companies with existing H-1B or E-3 filing histories
Employers who have sponsored this role before face fewer internal hurdles. DOL disclosure data shows which companies have filed LCAs for Technical Support positions, giving you a concrete way to prioritize your outreach and applications.
Technical Support Agent jobs are hiring across the US. Find yours.
Find Technical Support Agent JobsFrequently Asked Questions
Do Technical Support Agent roles actually qualify for H-1B sponsorship?
They can, but it depends on how the role is structured. USCIS requires Technical Support positions to qualify as specialty occupations, meaning the employer must demonstrate the job routinely requires a bachelor's degree in a specific technical field. Roles focused on complex enterprise software, cloud infrastructure, or API integration are stronger candidates than general consumer-facing helpdesk positions. The job description and internal documentation the employer submits matters significantly.
Do I need a computer science degree to get sponsored as a Technical Support Agent?
Not necessarily. Degrees in information systems, information technology, computer engineering, or related fields are commonly accepted. If your degree is in a less directly related discipline, relevant certifications and documented technical experience can help, but the employer's attorney will ultimately assess whether your background supports the specialty occupation argument. Some employers use the three-for-one rule, substituting three years of qualifying experience for one year of formal education.
Which types of companies are most likely to sponsor Technical Support Agents?
Enterprise SaaS companies, cloud platform providers, cybersecurity firms, and large IT managed services organizations sponsor this role most frequently. These employers deal with complex technical products that genuinely require degreed support staff, which strengthens the specialty occupation case. Smaller startups or consumer tech companies are less likely to have the legal infrastructure or budget to sponsor. Browse Migrate Mate to filter for Technical Support roles at verified sponsoring employers.
How does the H-1B lottery affect my chances as a Technical Support Agent?
The lottery applies to all H-1B cap-subject petitions regardless of role. In recent fiscal years, selection rates have been around 25 percent of registered applicants. If your employer is a university, nonprofit research institution, or certain government-affiliated entity, they may be cap-exempt, meaning no lottery applies. Australians on the E-3 visa avoid the lottery entirely, which is a meaningful structural advantage for Technical Support roles where sponsorship is already available.
Can I transfer an existing H-1B to a new Technical Support Agent job?
Yes. H-1B portability allows you to change employers without going through the lottery again, as long as your new employer files a transfer petition before your current status expires and the new role also qualifies as a specialty occupation. The new Technical Support role still needs to meet the specialty occupation standard independently. You can start working for the new employer once the transfer petition is filed and a receipt notice is issued.
What is the prevailing wage requirement for sponsored Technical Support Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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