Technical Support Associate Jobs in USA with Visa Sponsorship
Technical Support Associate roles are among the more accessible H-1B visa specialty occupation positions, with employers across SaaS, enterprise software, and managed services regularly filing sponsorships. A bachelor's degree in computer science, information systems, or a related technical field typically satisfies visa requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAt Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Lilly is currently constructing an advanced manufacturing facility for monoclonal antibodies, and bioconjugates in Goochland County, Virginia. This facility is intended to provide capacity for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations.
Job Title: Associate Director – Technical Services/Manufacturing Science (TS/MS / MSAT) - Analytical Support
Organization Overview:
The TS/MS organization, also known externally as MSAT (Manufacturing Science and Technology) provides technical oversight to ensure robust and consistent biology and chemistry throughout all aspects of the manufacturing process. Through cross functional collaboration, TS/MS ensures the quality and safety of our products through process monitoring and knowledge to control, prevent and mitigate variability to deliver a reliable supply of medicine.
Responsibilities:
The Associate Director – TS/MS - Analytical Support, will lead a technical organization to provide oversight of biological and bioconjugate manufacturing processes in collaboration with engineering, IT, operations and quality functions. TS/MS is responsible for ensuring manufacturing processes run reliably in a state control through process monitoring supported through technical knowledge.
- Support site leadership to build a diverse and capable TS/MS organization with the necessary capability, capacity and culture to operate the facility to the highest standards of excellence
- Lead, develop and retain a high-performing team, fostering a culture of technical excellence, curiosity, accountability and continuous improvement
- Provide coaching, mentorship and performance management to direct reports, ensuring individuals are developed to their full potential, and the team is structured for long-term success
- Determine TS/MS staffing and resource needs to support process operations through facility startup to enable successful process qualifications and validations
- Support the development and implementation of robust control strategies to ensure regulatory compliance and operational excellence through lean principles in a digitally native plant
- Review and approve documentation including procedures, deviation investigations, technical reports, change controls, qualification and validation protocols and summary reports
- Support the project team to deliver the facility to the site lead team ready to operate and on schedule
Basic Requirements:
- BS, MS, or PhD in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline, with 5+ years of experience in the biopharmaceutical industry
- Minimum of 3+ years in a people leadership role
- Experience in analytical method development for biological drug substance and drug product
Additional Skills/Preferences:
- Advanced degree (MS or PhD) in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline preferred
- Experience in GMP manufacturing operations and supporting regulatory inspections and audits
- Knowledge of manufacturing processes, lab scale models, and unit operations used in the manufacturing of biotech products
- Knowledge of laboratory scale models and commercial scale biotech manufacturing processes
- Strong written and verbal communication skills
- Ability to work on own initiative and as part of a process team consisting of a diverse group of management, production/science and engineering professionals
- Ability to respond quickly and proactively to changing priorities within a limited timeline
Additional Information:
- Travel is possible, but expected to be minimal
- Role is Monday through Friday onsite. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and/or off-hour work may be required.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$123,000 - $180,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Lilly is currently constructing an advanced manufacturing facility for monoclonal antibodies, and bioconjugates in Goochland County, Virginia. This facility is intended to provide capacity for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations.
Job Title: Associate Director – Technical Services/Manufacturing Science (TS/MS / MSAT) - Analytical Support
Organization Overview:
The TS/MS organization, also known externally as MSAT (Manufacturing Science and Technology) provides technical oversight to ensure robust and consistent biology and chemistry throughout all aspects of the manufacturing process. Through cross functional collaboration, TS/MS ensures the quality and safety of our products through process monitoring and knowledge to control, prevent and mitigate variability to deliver a reliable supply of medicine.
Responsibilities:
The Associate Director – TS/MS - Analytical Support, will lead a technical organization to provide oversight of biological and bioconjugate manufacturing processes in collaboration with engineering, IT, operations and quality functions. TS/MS is responsible for ensuring manufacturing processes run reliably in a state control through process monitoring supported through technical knowledge.
- Support site leadership to build a diverse and capable TS/MS organization with the necessary capability, capacity and culture to operate the facility to the highest standards of excellence
- Lead, develop and retain a high-performing team, fostering a culture of technical excellence, curiosity, accountability and continuous improvement
- Provide coaching, mentorship and performance management to direct reports, ensuring individuals are developed to their full potential, and the team is structured for long-term success
- Determine TS/MS staffing and resource needs to support process operations through facility startup to enable successful process qualifications and validations
- Support the development and implementation of robust control strategies to ensure regulatory compliance and operational excellence through lean principles in a digitally native plant
- Review and approve documentation including procedures, deviation investigations, technical reports, change controls, qualification and validation protocols and summary reports
- Support the project team to deliver the facility to the site lead team ready to operate and on schedule
Basic Requirements:
- BS, MS, or PhD in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline, with 5+ years of experience in the biopharmaceutical industry
- Minimum of 3+ years in a people leadership role
- Experience in analytical method development for biological drug substance and drug product
Additional Skills/Preferences:
- Advanced degree (MS or PhD) in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline preferred
- Experience in GMP manufacturing operations and supporting regulatory inspections and audits
- Knowledge of manufacturing processes, lab scale models, and unit operations used in the manufacturing of biotech products
- Knowledge of laboratory scale models and commercial scale biotech manufacturing processes
- Strong written and verbal communication skills
- Ability to work on own initiative and as part of a process team consisting of a diverse group of management, production/science and engineering professionals
- Ability to respond quickly and proactively to changing priorities within a limited timeline
Additional Information:
- Travel is possible, but expected to be minimal
- Role is Monday through Friday onsite. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and/or off-hour work may be required.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$123,000 - $180,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Technical Support Associate
Target software companies over generalist employers
SaaS and enterprise software companies sponsor Technical Support Associates far more consistently than retail or manufacturing firms. Their legal infrastructure for H-1B filings is already in place, which makes sponsorship a routine process rather than an exception.
Frame your role as a specialty occupation from the start
USCIS scrutinizes technical support roles closely. Emphasize that your position requires a specific technical degree, not just any bachelor's. Job descriptions that reference systems architecture, API troubleshooting, or enterprise software are stronger specialty occupation candidates.
Prioritize employers with a history of H-1B approvals
Not every company that says they'll sponsor actually follows through. Use Migrate Mate to find employers with verified sponsorship track records for technical support roles, so you're not discovering problems after you've already accepted an offer.
Get the job title right on your offer letter
Generic titles like 'Support Rep' weaken your H-1B petition. Titles such as 'Technical Support Engineer' or 'Software Support Specialist' signal specialty occupation more clearly to USCIS and reduce the chance of a Request for Evidence.
Understand the LCA before your petition is filed
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition goes to USCIS. Confirm your employer has started this step early, as LCA certification is required and can take up to seven business days.
Australians should explore the E-3 visa first
If you hold Australian citizenship, the E-3 visa is a faster, simpler path than H-1B for Technical Support Associate roles. There's no lottery, no annual cap pressure, and processing typically takes two to four weeks through consular appointment.
Frequently Asked Questions
Can a Technical Support Associate role qualify as a specialty occupation for H-1B purposes?
Yes, but the role needs to demonstrably require a specific bachelor's degree in a technical field such as computer science, information systems, or engineering. Generic support roles where any degree satisfies the requirement often face USCIS Requests for Evidence. Roles involving enterprise software troubleshooting, API integrations, or systems-level diagnostics are significantly stronger candidates for specialty occupation classification.
What degree do I need to get H-1B sponsorship as a Technical Support Associate?
A bachelor's degree in computer science, information systems, information technology, or a related technical discipline is the standard baseline. Some employers accept electrical engineering or software engineering degrees depending on the product. Degrees in unrelated fields, even with years of technical experience, make the petition harder to defend. If your degree doesn't match, your employer's attorney should assess whether equivalent experience under the 3-for-1 rule can substitute.
How common is H-1B sponsorship for Technical Support Associate positions?
Sponsorship is more common in software and technology companies than in other industries, but approval rates for support roles are lower than for software engineering roles due to specialty occupation scrutiny. Employers at mid-size SaaS companies and large enterprise software firms tend to have the strongest approval track records. Browsing sponsored roles on Migrate Mate lets you filter specifically for employers who have filed for this job category before.
Is the E-3 visa a realistic option for Australian citizens applying for Technical Support roles?
Yes, and it's often the better option. The E-3 visa requires the same specialty occupation standard as the H-1B visa but skips the lottery entirely. Australian citizens with a relevant technical degree can apply directly at a U.S. consulate in Australia. Consular processing typically takes two to four weeks, and the visa is valid for two years with unlimited renewals, making it well-suited for long-term technical support careers in the U.S.
What should I look for in a job posting to know whether sponsorship is genuine?
Look for explicit language like 'we sponsor H-1B visas' or 'will consider candidates requiring sponsorship,' combined with a technically specific job description that ties the role to a degree requirement. Vague postings that say 'open to sponsorship' without specifics are often aspirational rather than operational. Roles listed on Migrate Mate are curated for verified sponsorship willingness, which reduces the time you spend applying to companies that aren't actually set up to file petitions.
What is the prevailing wage requirement for sponsored Technical Support Associate jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.