Technical Support Manager Jobs in USA with Visa Sponsorship
Technical Support Manager roles are among the more sponsorship-friendly positions in tech operations. Most employers file under the H-1B visa, and the role qualifies as a specialty occupation when a degree in computer science, information systems, or a related field is required. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Modernize and direct engineering efforts for the Transactions/Payments domain from enterprise integration services. This domain consists of modern & efficient transaction enabling APIs that provide our consumers the payment and transactional capabilities needed to serve our clients with .com experiences, customer care representatives & financial advisors who serve our clients. Deliver payment-centric solutions for various consumers to use different payment features with enterprise services that includes vendor decommission and digital NT migration. Contribute to product strategy, defining the minimum viable product (MVP) scopes and outlining the product roadmap. Responsible for technology strategy including tech stack selection and solution design with one payment architecture. Guide technical estimations and managed product budgets throughout the design and development cycle. Collaborate with various partner teams (Multiple Digital teams, Enterprise payment foundation and Payment portal teams, Cloud platform and infra teams, etc.) and engage in vendor negotiations.
Define and implement standards for product OKRs and departmental metrics. Recruit, guide and develop high-performing engineering professionals.
ROLE AND RESPONSIBILITIES
Position is based out of and reports to Thrivent’s HQ in Minneapolis, MN, but allows for the option to telecommute from a home office anywhere in the United States.
BASIC QUALIFICATIONS
-
Bachelor’s or foreign equivalent degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field plus 8 years of progressively responsible post baccalaureate experience as a software engineer, analyst, or developer.
-
Requires a minimum of 3 years of experience managing teams with a documented track record of delivery for cross-functional product experience with Cloud hosting and managing products.
-
Requires a minimum of 5 years of experience in each of the following:
- RESTful services design philosophy, building high performing APIs and writing specs and expertise in Java, and other J2EE design patterns
- Building CI/CD pipelines using SVN, Maven and Jenkins for deployments and releases while aligning to strategy, design, and architecture of platform
- Proven ability to evaluate and introduce emerging technologies through technical proof-of-concepts, including DynamoDB, Redis caching, Kafka stream processing, and serverless architectures using AWS Lambda
- Proficient in the design and development of scalable Web applications and Microservices using Java-based MVC frameworks such as Spring Boot and Spring, with deep knowledge of enterprise-grade J2EE design patterns
- Advanced expertise in building responsive front-end components utilizing frameworks and libraries such as Next.js, Node.js, React.js, AngularJS, and HTML5
- Hands-on experience with AWS cloud infrastructure, including deployment and management of services in EKS and EC2 cluster environments
- Skilled in containerization and orchestration on AWS OpenShift environments
- Demonstrated ability to define and implement enterprise-wide code quality standards, including the rollout of automated code quality tools
- Extensive experience with NoSQL databases including MongoDB, Amazon DynamoDB, Amazon DocumentDB, and Elasticsearch, with a strong grasp of data modeling and performance optimization
- Background in Mainframe data integration, with the ability to analyze legacy systems and integrate with modern NoSQL solutions like DynamoDB
- Deep understanding of Agile methodologies (Scrum and Kanban), with a track record of successful delivery across multiple release cycles in 1-2 week sprint cadences
COMPENSATION
Salary: At least $214,053/year
OTHER
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
INTRODUCTION
Modernize and direct engineering efforts for the Transactions/Payments domain from enterprise integration services. This domain consists of modern & efficient transaction enabling APIs that provide our consumers the payment and transactional capabilities needed to serve our clients with .com experiences, customer care representatives & financial advisors who serve our clients. Deliver payment-centric solutions for various consumers to use different payment features with enterprise services that includes vendor decommission and digital NT migration. Contribute to product strategy, defining the minimum viable product (MVP) scopes and outlining the product roadmap. Responsible for technology strategy including tech stack selection and solution design with one payment architecture. Guide technical estimations and managed product budgets throughout the design and development cycle. Collaborate with various partner teams (Multiple Digital teams, Enterprise payment foundation and Payment portal teams, Cloud platform and infra teams, etc.) and engage in vendor negotiations.
Define and implement standards for product OKRs and departmental metrics. Recruit, guide and develop high-performing engineering professionals.
ROLE AND RESPONSIBILITIES
Position is based out of and reports to Thrivent’s HQ in Minneapolis, MN, but allows for the option to telecommute from a home office anywhere in the United States.
BASIC QUALIFICATIONS
-
Bachelor’s or foreign equivalent degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field plus 8 years of progressively responsible post baccalaureate experience as a software engineer, analyst, or developer.
-
Requires a minimum of 3 years of experience managing teams with a documented track record of delivery for cross-functional product experience with Cloud hosting and managing products.
-
Requires a minimum of 5 years of experience in each of the following:
- RESTful services design philosophy, building high performing APIs and writing specs and expertise in Java, and other J2EE design patterns
- Building CI/CD pipelines using SVN, Maven and Jenkins for deployments and releases while aligning to strategy, design, and architecture of platform
- Proven ability to evaluate and introduce emerging technologies through technical proof-of-concepts, including DynamoDB, Redis caching, Kafka stream processing, and serverless architectures using AWS Lambda
- Proficient in the design and development of scalable Web applications and Microservices using Java-based MVC frameworks such as Spring Boot and Spring, with deep knowledge of enterprise-grade J2EE design patterns
- Advanced expertise in building responsive front-end components utilizing frameworks and libraries such as Next.js, Node.js, React.js, AngularJS, and HTML5
- Hands-on experience with AWS cloud infrastructure, including deployment and management of services in EKS and EC2 cluster environments
- Skilled in containerization and orchestration on AWS OpenShift environments
- Demonstrated ability to define and implement enterprise-wide code quality standards, including the rollout of automated code quality tools
- Extensive experience with NoSQL databases including MongoDB, Amazon DynamoDB, Amazon DocumentDB, and Elasticsearch, with a strong grasp of data modeling and performance optimization
- Background in Mainframe data integration, with the ability to analyze legacy systems and integrate with modern NoSQL solutions like DynamoDB
- Deep understanding of Agile methodologies (Scrum and Kanban), with a track record of successful delivery across multiple release cycles in 1-2 week sprint cadences
COMPENSATION
Salary: At least $214,053/year
OTHER
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Technical Support Manager
Emphasize your degree alignment
H-1B approval for Technical Support Manager roles hinges on the degree-to-job match. A bachelor's in computer science, information systems, or engineering strengthens your case. Unrelated degrees create specialty occupation risk, so address the connection explicitly in your application.
Target employers with an H-1B filing history
Large tech companies and enterprise software firms sponsor Technical Support Managers far more often than small businesses. Employers with a consistent H-1B filing history understand the process and are far less likely to back out mid-application due to cost or complexity concerns.
Prepare documentation of team leadership scope
USCIS scrutinizes managerial titles more than pure technical roles. Document your scope clearly: number of direct reports, budget responsibility, and technical decisions you own. Evidence of genuine management authority strengthens the specialty occupation argument for your petition.
Understand the LCA process before accepting an offer
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition. Ask hiring teams early whether they have immigration counsel in place. Employers without an attorney on file often face avoidable delays or errors in the LCA stage.
Ask about cap-exempt sponsorship pathways
Universities, nonprofit research institutions, and government entities are exempt from the H-1B lottery. If you're open to technical support leadership roles in higher education or research, cap-exempt employers can sponsor you any time of year without lottery risk.
Use Migrate Mate to find active sponsors
Not every Technical Support Manager job listing discloses visa sponsorship upfront. Migrate Mate filters specifically for employers willing to sponsor, saving you the friction of applying broadly and discovering sponsorship is off the table only after the interview stage.
Frequently Asked Questions
Does a Technical Support Manager role qualify for H-1B visa sponsorship?
Yes, but the qualification depends on how the role is defined. USCIS requires the position to meet the specialty occupation standard, meaning a specific bachelor's degree in a relevant field must be a genuine requirement of the job. Technical Support Manager roles structured around computer science, information systems, or engineering qualifications typically meet this threshold. Roles where any bachelor's degree satisfies the requirement are harder to support.
What degree do I need for an employer to sponsor me as a Technical Support Manager?
Most successful H-1B visa petitions for this title list computer science, information technology, information systems, or engineering as the required field of study. Some employers accept MIS or related business-technology degrees. The degree must match the technical demands of the role. A general business or unrelated degree weakens the petition unless the job description explicitly ties technical specialization to the position.
How do approval rates look for H-1B petitions in technical support management roles?
Approval rates for Technical Support Manager H-1B petitions are generally solid when the specialty occupation requirement is well-documented, but USCIS does issue Requests for Evidence for managerial titles at a higher rate than for pure engineering roles. The concern is usually whether the position requires a specific technical degree or merely a general one. Petitions with detailed job duty breakdowns and degree-to-role justifications have a stronger track record.
Can I switch employers while on an H-1B as a Technical Support Manager?
Yes. H-1B portability allows you to begin working for a new employer as soon as they file an H-1B transfer petition on your behalf, provided your current H-1B was approved and you've maintained valid status. You don't need to wait for the new petition to be approved. The new employer files Form I-129, and you can start immediately upon receipt notice. Browse open Technical Support Manager roles on Migrate Mate to find employers actively set up to handle transfers.
Are there visa options besides H-1B for Technical Support Manager roles?
The L-1A visa is an option if you're being transferred from a foreign affiliate, subsidiary, or parent company to a U.S. office in a managerial capacity. The O-1 visa is possible but rarely applicable to this title without extraordinary recognition in the field. For Australians specifically, the E-3 visa is an underused alternative with no lottery and a much faster path to the interview. Most candidates without intracompany transfer eligibility will rely on the H-1B.
What is the prevailing wage requirement for sponsored Technical Support Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.