Account Manager Jobs in Columbus, OH
Account Manager jobs in Columbus are concentrated in the Short North, Downtown, and Easton Town Center corridors, with strong demand from companies in insurance, technology, healthcare, and financial services. Employers hiring right now include Amgen, NetJets, and Nutanix. Find a role that fits below and apply directly.
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The Account Manager - Airlines is responsible for managing, retaining, and growing strategic customer relationships. They serve as the primary point of contact and trusted advisor for their assigned accounts and are responsible for driving customer satisfaction, retention, operational performance, and long-term revenue growth. They partner closely with customers and internal stakeholders to identify opportunities, resolve challenges, and ensure service excellence. The position requires a deep understanding of customer operations and supply chain strategies, and the ability to leverage data to identify growth opportunities, lead business reviews, resolve complex challenges, and deliver solutions that enhance customer value and profitability.
Schedule: Thursday-Sunday 8am-5pm
Category Focus: Airline Partnerships
- Support a portfolio of airline partners and serve as a trusted advisor to key customer stakeholders.
- Develop a strong understanding of airline cargo operations, airport environments, and time-sensitive transportation requirements.
- Build and strengthen relationships with airline operational, commercial, and leadership contacts.
- Identify opportunities to increase freight volume, expand transportation lanes, and support account growth.
- Manage a portfolio of strategic customer accounts.
- Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with customer stakeholders across operational, commercial, and leadership levels.
- Understand customer supply chain strategies and align solutions to support those initiatives.
- Position the Company as a preferred transportation provider within partner logistics networks.
- Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks to identify opportunities and recommend actions.
- Identify organic growth opportunities, share-of-wallet expansion opportunities, and additional transportation solutions within existing accounts.
- Establish and maintain customer-specific performance metrics and fact-based reporting to identify root causes, lead corrective action planning, and drive continuous improvement initiatives.
- Create, prepare, and lead Quarterly Business Reviews (QBRs) and executive business reviews, presenting operational and financial performance, identifying opportunities for growth, and developing strategic action plans.
- Act as a customer advocate within the organization, influencing internal stakeholders and aligning resources to support customer commitments and business objectives.
- Drive account retention, expansion, and profitability by identifying growth opportunities, developing strategic account plans, and supporting contract renewals and commercial negotiations.
- Maintain accurate account plans, customer activity, business opportunities, and pipeline visibility within Salesforce and other business systems.
- Partner with Operations, Customer Service, Pricing, Commercial, and other internal teams to improve account performance, customer experience, and long-term retention.
- Partner with Sales on growth opportunities, RFP responses, customer expansions, and win-back initiatives.
- Monitor market trends, customer needs, and competitive activity to identify growth opportunities.
- Support customer onboarding, implementation activities, and service launches.
- Manage customer escalations, service concerns, and operational challenges through effective cross-functional collaboration.
- Maintain CRM documentation, account activity, forecasting information, and customer records.
- All other duties as assigned to meet evolving business needs.
- Education: Undergraduate degree in Business, Aviation Management, Supply Chain, Logistics, or a related field from an accredited college or university required.
- Experience: 3+ years’ experience in aviation, transportation, account management, or related customer-facing experience preferred.
- Deep understanding of airline cargo operations, airport environments, transportation services, or related logistics functions preferred.
- Strong relationship management, analytical, communication, negotiation, and problem-solving skills.
- Demonstrated ability to identify revenue risks, growth opportunities, and customer retention strategies.
- Ability to manage multiple priorities and build effective relationships across functions.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), CRMs (Salesforce), and web conferencing (Teams, Zoom, Webex, etc.)
- Environment: Comfort commuting to/from and working in an on-site setting (listed in this posting), with travel for related meetings/events.
#LI-RA1 #LI-Onsite
The Account Manager - Airlines is responsible for managing, retaining, and growing strategic customer relationships. They serve as the primary point of contact and trusted advisor for their assigned accounts and are responsible for driving customer satisfaction, retention, operational performance, and long-term revenue growth. They partner closely with customers and internal stakeholders to identify opportunities, resolve challenges, and ensure service excellence. The position requires a deep understanding of customer operations and supply chain strategies, and the ability to leverage data to identify growth opportunities, lead business reviews, resolve complex challenges, and deliver solutions that enhance customer value and profitability.
Schedule: Thursday-Sunday 8am-5pm
Category Focus: Airline Partnerships
- Support a portfolio of airline partners and serve as a trusted advisor to key customer stakeholders.
- Develop a strong understanding of airline cargo operations, airport environments, and time-sensitive transportation requirements.
- Build and strengthen relationships with airline operational, commercial, and leadership contacts.
- Identify opportunities to increase freight volume, expand transportation lanes, and support account growth.
- Manage a portfolio of strategic customer accounts.
- Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with customer stakeholders across operational, commercial, and leadership levels.
- Understand customer supply chain strategies and align solutions to support those initiatives.
- Position the Company as a preferred transportation provider within partner logistics networks.
- Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks to identify opportunities and recommend actions.
- Identify organic growth opportunities, share-of-wallet expansion opportunities, and additional transportation solutions within existing accounts.
- Establish and maintain customer-specific performance metrics and fact-based reporting to identify root causes, lead corrective action planning, and drive continuous improvement initiatives.
- Create, prepare, and lead Quarterly Business Reviews (QBRs) and executive business reviews, presenting operational and financial performance, identifying opportunities for growth, and developing strategic action plans.
- Act as a customer advocate within the organization, influencing internal stakeholders and aligning resources to support customer commitments and business objectives.
- Drive account retention, expansion, and profitability by identifying growth opportunities, developing strategic account plans, and supporting contract renewals and commercial negotiations.
- Maintain accurate account plans, customer activity, business opportunities, and pipeline visibility within Salesforce and other business systems.
- Partner with Operations, Customer Service, Pricing, Commercial, and other internal teams to improve account performance, customer experience, and long-term retention.
- Partner with Sales on growth opportunities, RFP responses, customer expansions, and win-back initiatives.
- Monitor market trends, customer needs, and competitive activity to identify growth opportunities.
- Support customer onboarding, implementation activities, and service launches.
- Manage customer escalations, service concerns, and operational challenges through effective cross-functional collaboration.
- Maintain CRM documentation, account activity, forecasting information, and customer records.
- All other duties as assigned to meet evolving business needs.
- Education: Undergraduate degree in Business, Aviation Management, Supply Chain, Logistics, or a related field from an accredited college or university required.
- Experience: 3+ years’ experience in aviation, transportation, account management, or related customer-facing experience preferred.
- Deep understanding of airline cargo operations, airport environments, transportation services, or related logistics functions preferred.
- Strong relationship management, analytical, communication, negotiation, and problem-solving skills.
- Demonstrated ability to identify revenue risks, growth opportunities, and customer retention strategies.
- Ability to manage multiple priorities and build effective relationships across functions.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), CRMs (Salesforce), and web conferencing (Teams, Zoom, Webex, etc.)
- Environment: Comfort commuting to/from and working in an on-site setting (listed in this posting), with travel for related meetings/events.
#LI-RA1 #LI-Onsite
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Find Account Manager JobsAccount Manager Job Market in Columbus
Who's Hiring
- Amgen11
- NetJets11
- Nutanix6
- Stryker6
- Galderma6
Top Industries Hiring
- Technology & Software
Account Manager Jobs in Columbus: Frequently Asked Questions
How do I get a account manager job in Columbus?
Columbus hires account managers most actively in insurance, healthcare IT, logistics, and SaaS, with employer clusters concentrated downtown, in the Easton corridor, and around the Polaris Parkway office parks in the north. Candidates who come in with CRM experience, a background in consultative selling, and familiarity with the Columbus B2B market tend to move fastest through local hiring pipelines. Networking through Columbus Young Professionals or local industry associations gives you a real edge here.
Which companies hire account managers in Columbus?
Columbus account manager roles are posted by Amgen, NetJets, and Nutanix and others right now, based on current listings on Migrate Mate as of September 2026. Columbus draws a broad mix of regional insurers, national logistics firms, and fast-growing tech companies, all of which maintain dedicated account management teams.
Are there remote account manager jobs in Columbus?
Yes, though account manager roles that involve regular client visits or territory management are typically on-site or hybrid rather than fully remote. About 89% of account manager openings tied to Columbus are remote or hybrid as of September 2026, with the flexibility concentrated in SaaS, insurance, and enterprise software companies. Inside sales and national account roles at Columbus-based firms tend to offer the most remote-friendly arrangements.
How can I get a account manager job in Columbus with little or no experience?
The most realistic entry path in Columbus is through a sales development representative or customer success coordinator role at one of the city's many insurance carriers, healthcare IT firms, or SaaS companies, which routinely promote from within. Ohio State University's proximity means Columbus employers are accustomed to hiring recent graduates into junior account roles, particularly in financial services and tech. Building familiarity with Salesforce or HubSpot and getting reps on phone-based outreach will accelerate your path to a full account manager title.
Which industries hire the most account managers in Columbus?
The sectors hiring the most account managers in Columbus are Technology & Software, based on current listings on Migrate Mate as of September 2026. Columbus's position as a major insurance hub and a growing technology center drives consistent demand for account managers who can manage complex client relationships across both legacy and emerging industries.
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