Account Operations Manager Jobs in North Carolina

Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include performing operational activities throughout the store and assisting the Store Manager in providing appropriate direction to the Operations Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Operations Team Members on the appropriate application of policies and procedures. This role is process driven. Responsibilities include: Freight, Recovery, Feed Management, Backroom Standards, and oversight of the Receiver duties.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Provide customer service as dictated by business needs (GURA):
• Greet the Customer
• Uncover the Customers’ needs
• Recommend products
• Ask for the Sale
• Oversees the Receiver role which includes responsibility for assisting the Store Manager in hiring, training, development, coaching as well as implement and follow up to ensure receiving standards are being met.
• Proficient in all Receiver functions including but not limited to oversight of vendor Pos, Backroom standards, outside standards, and inventory control.
• Lead and execute all operations process and SOPs including but not limited to Stocking, Truck unloading, Store Recovery, Feed Management, merchandise activities.
• Responsible for managing stores perpetual accuracy, including but not limited to correcting/adjusting inventory discrepancies, oversight of inventory adjustments, and timely processing of POs.
• This position is required to perform all or a combination of the following duties:
• Support Store Manager with overall store operations including driving sales and profit, planning, prioritization, and delegating of daily tasks.
• Lead by example and maintain a productive work environment.
• Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
• Train Operations Team Members on the appropriate application of policies and procedures.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Adhere to inside and outside security standards and manage shrink.
• Responsible for operating to company policies and participating in store audits.
• Supervise cash handling procedures.
• Transport and make deposits to the bank.
• Operate Forklift and Baler.
• Operate cash register/computer.
• Assist customers with loading purchases.
• Complete all documentation associated with any of the above job duties.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

Experience: Previous retail leadership experience is required. Prior store operations experience and supervisory experience is strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education: High school diploma or the equivalent is required. Bachelor’s degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Excels in a fast paced work environment.

Working Conditions

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Working environment is favorable, generally working inside with moderate noise.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Ability to work outdoors in adverse weather conditions.

Physical Requirements

• This position is non-sedentary.
• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• Ability to successfully complete all required training.
• Ability to successfully complete training and certification for various business needs.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.