Assistant General Manager Jobs in Pittsburgh, PA

Are you outgoing, energetic, and passionate about leadership?

Do you love video games?

Do you want to join a company that’s revolutionizing airport entertainment?

.

Gameway is leveling up, and we’re looking for a full-time Assistant General Manager to help lead our Pittsburgh International Airport (PIT) location!

If you can build and lead a team of highly driven sales associates who love gaming as much as achieving their goals, apply now!

Job Duties/Responsibilities:

• Lead all daily operations of the Gameway lounge to ensure an exceptional guest experience.
• Drive sales performance by setting clear goals, tracking results, and implementing creative strategies to meet and exceed targets.
• Recruit, train, and inspire a high-performing team that delivers outstanding service and embodies Gameway’s fun, customer-first culture.
• Oversee employee scheduling and labor management to maintain optimal staffing levels.
• Ensure a clean, organized, and visually appealing lounge that reflects the Gameway brand.
• Monitor inventory levels and proactively order supplies to prevent shortages or overstocking.
• Maintain all gaming equipment and lounge technology in perfect working order; troubleshoot or escalate maintenance issues as needed.
• Coach team members through ongoing feedback, recognition, and performance evaluations.
• Ensure full compliance with all company policies, airport regulations, and safety standards.
• Cultivate a welcoming environment that encourages guests to relax, play, and return.
• Perform additional leadership and operational duties as assigned.

Minimum Qualifications:

• Three (3) years of experience as an Assistant General Manager or Supervisor in retail, hospitality, restaurant, or entertainment environments.
• Managed a minimum of five (5) direct reports, handling recruitment, performance management, and terminations.
• Fueled by a burning desire to grow and level up with the company.
• Passion for video games and gaming culture with knowledge of current gaming trends and technology.
• Proven ability to lead, motivate, and develop a high-performing team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Energetic, positive, and adaptable personality that thrives under pressure.
• Strong sales acumen and ability to meet and exceed financial targets.
• High-level customer service with a commitment to creating memorable guest experiences.
• Ability to lift and maneuver up to 30 pounds.

* All candidates must be able to pass a background check for the required badging by that airport.

Preferred Qualifications:

• Associate’s or higher degree in business, hospitality, or related field preferred.
• Two (2) years of direct sales experience.
• Experience opening new company locations.

Compensation:

• Pay: $20.00 - $23.00/hr

Schedule:

• Full-time, 40 hours per week; weekday schedule varies according to the organization’s needs and lounge performance.

Benefits:

• Health, dental, vision, and short-term disability benefits
• Retirement benefits + matching.
• Paid time off (PTO).
• Fun, inclusive, game-driven company culture.
• Autonomy to build your high-performing team.
• Growth opportunities within a rapidly expanding company.

About Us:

Gameway’s mission is to make airports more entertaining, and we’re doing it through something that over 50% of Americans already enjoy every day: playing video games! At Gameway (www.Gameway.gg), we’ve created first-class gaming lounges in airports across the U.S. Join us on our quest to transform travel into an unforgettable gaming experience!

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you interested in this opportunity at Gameway?
• What kind of culture have you built with your teams in the past?
• Give me an example of a successful coaching moment you have had with a crew member.
• What is your availability to work?
• If offered the position, what pay are you expecting?
• Describe your previous/current video gaming experience.
• After completing a 6–12 month training period, would you also be willing to relocate (not a requirement for the position)?

Work Location: In person