Business Operations Jobs in Ohio

About Goosehead

Goosehead Insurance is one of the largest and fastest growing, publicly traded personal lines insurance agency in the US. We provide a best-in-class way for clients to shop for and buy personal line insurance, knowing they have the right coverage at the best price. Goosehead was founded on the premise that the client should be at the center of our universe, and we believe that building for the best client experience imaginable will lead to sustained growth.

Our mission is to deliver an unrivaled insurance experience through the power of choice, candid advice, and passionate service. We offer access to over 140+ insurance companies, at a single destination, where consumers can come for a range of quotes and insights, rather than searching company by company, site by site. Our innovative technology and network of over 2,000 expert agents across 11 corporate sales offices and 1400+ franchise locations enable us to efficiently shop the market for consumers while providing them expert and region-specific advice, a key differentiator from other independent agencies in the market.

We are proud of our diverse and inclusive culture that results from the principles of meritocracy and servant leadership. All our management, internal committees, and groups value our diversity and promote inclusion and belonging across the organization.

Job Summary

This position manages all incoming requests for Operations, determines the appropriate routing, handles all outward communication, processes all employee terminations, and manages all licensing for the company (individual and entity).

Principal Duties and Responsibilities:

• Experience in Inbox management.
• Experience in Salesforce.
• Handle all employee terminations.
• Outward Operations communications.
• Assist with licensing – individual, and entity (including GH and TWG).

Experience and Education

High school diploma. College degree or some college preferred. Experience working in a service or sales-related role preferred. Legally authorized to work in the United States.

Required Skills and Abilities

• Positive and can-do attitude.
• Strong interpersonal skills.
• Takes initiative.
• Organization skills.
• Strong attention to detail.
• Excellent time management.
• Problem-solving mentality.

Schedule For This Role

Monday - Friday / 8 am-5 pm or 9 am-6 pm

Benefits Summary

• High-quality voluntary health, vision, disability, life, and dental insurance programs.
• Annual bonus.
• 401K Matching Plan.
• Employee Stock Purchase Plan.
• Paid holidays, vacation, and sick leave.
• Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.
• Financial Solution Program.

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.