Business Operations Manager Jobs in San Diego, CA
Business Operations Manager jobs in San Diego, California are in active demand, with employers like Intuit, Qualcomm, and Amazon among those hiring. See the openings below and apply to the ones that match your experience.
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Position Summary
The Senior Manager, Business Operations serves as the operational right hand to the Director of Business Operations, providing high-touch leadership and day-to-day support to two specialized teams operating within California’s CalAIM framework. These teams manage the referral, authorization, and implementation of Enhanced Care Management (ECM) and Community Supports (CS) housing services for Medi-Cal members, in close coordination with managed care plans (MCPs), community referring parties, and subcontracted service partners.
This is a high-engagement, escalation-ready role. Both teams handle time-sensitive, member-facing work that frequently involves complex or unprecedented situations requiring real-time judgment. The Senior Manager is responsible for being the consistent, knowledgeable point of support that managers and their coordinators can rely on — absorbing the day-to-day problem-solving, decision-making, and cross-functional navigation that currently flows to the Director. Success in this role means the teams have a dependable leader in the weeds with them, while the Director is freed to focus on strategy, partnerships, and broader operational direction to support these teams.
Key Responsibilities
Team Leadership & People Management
Directly supervise, coach, and support two Team Managers, serving as their first point of escalation and a steady source of guidance on complex member situations.
Provide hands-on leadership across both teams’ coordinators, ensuring they feel supported in high-pressure, time-sensitive casework.
Hold regular check-ins with each Team Manager to surface bottlenecks, anticipate workload pressures, and resolve issues before they escalate to the Director.
Foster a collaborative, resilient team culture across both functions, particularly given the emotionally and operationally demanding nature of the work.
Escalation & Complex Case Support
Act as the go-to resource for navigating complex, ambiguous, or uncharted situations that fall outside established workflows.
Make timely, compliance-aligned decisions on pending referrals, authorizations, and implementation challenges, exercising judgment when no clear precedent exists.
Partner with the teams to troubleshoot member-specific obstacles in real time, balancing urgency with compliance and quality.
Identify recurring escalation patterns and translate them into improved processes, documentation, or training.
Cross-Functional & Partner Coordination
Serve as a key liaison between the two internal teams, the subcontracted housing navigation partner workforce, managed care plans, and community referring parties.
Support the housing deposit benefits team in coordinating with housing navigators to deliver housing deposit support for Medi-Cal members through Community Supports.
Support the intake/referrals team in fielding incoming community referrals, securing authorizations from MCPs, and connecting authorized members with their paired navigators.
Strengthen working relationships and communication channels with external partners to keep time-sensitive cases moving.
Operations, Process & Quality
Monitor the flow of referrals, authorizations, and implementations across both teams to ensure timeliness, accuracy, and adherence to MCP and Medi-Cal/CalAIM requirements.
Develop, refine, and document standard operating procedures, especially for complex scenarios that previously lacked clear guidance.
Track key operational metrics and surface trends, risks, and opportunities to the Director.
Ensure consistency, compliance, and quality standards are maintained across both functions.
Supporting the Director of Business Operations
Function as the operational extension of the Director, reducing the need for the Director to be involved in day-to-day case-level decisions.
Keep the Director informed of significant issues, risks, and partner concerns with clear, prioritized communication.
Contribute to operational planning and process improvement initiatives and represent Business Operations in cross-departmental discussions as needed.
Qualifications
5+ years of progressive experience in healthcare, managed care, social services, or community-based operations, including 2+ years of people management or team leadership.
Bilingual English/Spanish, preferred
Working knowledge of California Medi-Cal, CalAIM, Enhanced Care Management (ECM), and/or Community Supports (CS) — particularly housing-related services.
Demonstrated experience managing referral, authorization, or care coordination workflows, ideally involving managed care plans and external partners.
Proven ability to lead teams through ambiguous, high-pressure, time-sensitive situations with sound judgment and composure.
Strong interpersonal and communication skills, with a track record of building effective relationships across internal teams and external partners.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities and competing deadlines.
Key Competencies
Calm under pressure — steady and decisive in urgent, emotionally charged, or unprecedented situations.
High-touch leadership — present, accessible, and genuinely supportive to managers and coordinators.
Sound judgment — comfortable making decisions without a playbook and owning the outcomes.
Partner fluency — skilled at navigating relationships with MCPs, subcontractors, and community partners.
Operational rigor — balances responsiveness with compliance, quality, and process discipline.
Salary/Benefits
This is an exempt full-time position. The annual salary range is $85,000-$100,000 depending on experience and market rates. SDWC offers a comprehensive benefits package (e.g., healthcare, dental, vision, and retirement).
Expressing Interest
To express interest in this position, please send the following information in one PDF document to humanresources@sdwellnesscollaborative.org:
Cover Letter
Resume or CV
Applications will be considered on a rolling basis until July 1, 2026, and the posting may be closed at any time during this period.
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Find JobsBusiness Operations Manager Job Market in San Diego
Who's Hiring
- Intuit5

- Qualcomm4

- Amazon4

- Neurocrine Biosciences4

- CHANEL2

Top Industries Hiring
- Technology & Software21
- Consulting & Professional Services11
- Biotechnology & Pharmaceuticals9
- Medical Devices7
- Retail6
Business Operations Manager Jobs in San Diego: Frequently Asked Questions
How many business operations manager jobs are there in San Diego?
There are 158+ business operations manager openings in San Diego, California on Migrate Mate as of June 2026. New positions post regularly as San Diego employers hire.
Which companies hire business operations managers in San Diego?
Employers hiring business operations managers in San Diego include Intuit, Qualcomm, and Amazon, based on current listings on Migrate Mate as of June 2026.
Are there remote business operations manager jobs in San Diego?
Yes. About 25% of business operations manager openings tied to San Diego are remote or hybrid as of June 2026. The rest are on-site roles based in and around San Diego.
Which industries hire the most business operations managers in San Diego?
Most business operations manager openings in San Diego sit in Technology & Software, Consulting & Professional Services, and Biotechnology & Pharmaceuticals, per current listings on Migrate Mate as of June 2026.
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