Business Operations Manager Jobs in San Diego, CA
Business Operations Manager jobs in San Diego are concentrated in Sorrento Valley, Kearny Mesa, and Downtown, with steady demand across defense contracting, biotech, and technology services. Employers hiring right now include Intuit, AEVEX, and Häfele. See the openings below and apply to the ones that match your experience.
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Overview
Come join the Intuit Customer Success Real-Time Operation Team! As a Support Operations Analyst IV, you will operate in a fast-paced Customer Success organization, analyze contact center service level performance, generate insights and recommendations, drive results, and communicate effectively with leaders and partners at multiple levels.
Responsibilities
- Perform all Analyst III responsibilities, expanding from business-level ownership to cross-business and systemic operational improvement
- Identify recurring or emerging risks before they materially impact performance — building or improving mechanisms to detect, triage, and resolve issues more consistently and reduce repeat occurrences across the operation
Routing Design & Configuration
- Identify routing design gaps, risks, and scalability opportunities across teams or business areas
- Propose and influence routing improvements that improve service levels, resiliency, customer experience, or operational efficiency — defining the requirements that drive configuration and process changes across partnering teams
Problem Solving & Root Cause
- Sort through complex and ambiguous problem spaces; identify systemic issues, hidden dependencies, and improvement opportunities
- Translate findings into durable recommendations — championing end-to-end solutions and owning the path to closure, including tooling improvements and process redesign
Data, Analysis & AI
- Demonstrate high data fluency and analytical depth — navigating large, complex, and ambiguous data sets across routing, supply, demand, staffing, performance, customer behavior, and business trends
- Required to leverage AI to accelerate analysis, identify patterns, surface risks, improve reporting, and generate stronger recommendations — proposing AI-enabled process improvements, automation opportunities, and decision-support mechanisms that improve operational scale and quality
Communication & Cross-Functional Coordination
- Communicate complex and ambiguous problem spaces to Senior Leadership — framing risks, options, impact, tradeoffs, and proposed operating changes to drive leadership understanding and decision-making
- Lead cross-functional initiatives to optimize near-term performance (1–2 weeks), while providing operational input as needed into medium-term (2–4 weeks) and long-term (4+ weeks) planning horizons
Operating Mechanisms & Ownership
- Create new operating mechanisms when needed — including coordination forums, risk reviews, reporting routines, escalation paths, or performance management routines — ensuring they are repeatable, useful, and tied to measurable outcomes
Own broader operational improvement opportunities; operate effectively in ambiguity and move work forward even when ownership is not obvious
Qualifications
- 5+ years of experience with Contact Center operations
- Working knowledge of contact center queue management systems (Amazon Connect, Grafana, or similar contact center tooling)
- Industry knowledge and experience managing contact center Key Performance Indicators (Average Handle Time, Abandon Rate, Average Speed of Answer, Service Level Agreements etc.)
- Strong interpersonal skills and ability to work well in dynamic & matrix team environments
- Experience with analytics to understand, manipulate, and report data in an impactful way
- Demonstrated ability to build net new reporting, modeling, or operational frameworks
- Ability to work independently, navigate ambiguity, and drive clarity in complex problem spaces
Flexibility with work schedule to cover business hours is a must (*Including weekends/holidays)
Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:San Diego $129,500 - $175,500
Overview
Come join the Intuit Customer Success Real-Time Operation Team! As a Support Operations Analyst IV, you will operate in a fast-paced Customer Success organization, analyze contact center service level performance, generate insights and recommendations, drive results, and communicate effectively with leaders and partners at multiple levels.
Responsibilities
- Perform all Analyst III responsibilities, expanding from business-level ownership to cross-business and systemic operational improvement
- Identify recurring or emerging risks before they materially impact performance — building or improving mechanisms to detect, triage, and resolve issues more consistently and reduce repeat occurrences across the operation
Routing Design & Configuration
- Identify routing design gaps, risks, and scalability opportunities across teams or business areas
- Propose and influence routing improvements that improve service levels, resiliency, customer experience, or operational efficiency — defining the requirements that drive configuration and process changes across partnering teams
Problem Solving & Root Cause
- Sort through complex and ambiguous problem spaces; identify systemic issues, hidden dependencies, and improvement opportunities
- Translate findings into durable recommendations — championing end-to-end solutions and owning the path to closure, including tooling improvements and process redesign
Data, Analysis & AI
- Demonstrate high data fluency and analytical depth — navigating large, complex, and ambiguous data sets across routing, supply, demand, staffing, performance, customer behavior, and business trends
- Required to leverage AI to accelerate analysis, identify patterns, surface risks, improve reporting, and generate stronger recommendations — proposing AI-enabled process improvements, automation opportunities, and decision-support mechanisms that improve operational scale and quality
Communication & Cross-Functional Coordination
- Communicate complex and ambiguous problem spaces to Senior Leadership — framing risks, options, impact, tradeoffs, and proposed operating changes to drive leadership understanding and decision-making
- Lead cross-functional initiatives to optimize near-term performance (1–2 weeks), while providing operational input as needed into medium-term (2–4 weeks) and long-term (4+ weeks) planning horizons
Operating Mechanisms & Ownership
- Create new operating mechanisms when needed — including coordination forums, risk reviews, reporting routines, escalation paths, or performance management routines — ensuring they are repeatable, useful, and tied to measurable outcomes
Own broader operational improvement opportunities; operate effectively in ambiguity and move work forward even when ownership is not obvious
Qualifications
- 5+ years of experience with Contact Center operations
- Working knowledge of contact center queue management systems (Amazon Connect, Grafana, or similar contact center tooling)
- Industry knowledge and experience managing contact center Key Performance Indicators (Average Handle Time, Abandon Rate, Average Speed of Answer, Service Level Agreements etc.)
- Strong interpersonal skills and ability to work well in dynamic & matrix team environments
- Experience with analytics to understand, manipulate, and report data in an impactful way
- Demonstrated ability to build net new reporting, modeling, or operational frameworks
- Ability to work independently, navigate ambiguity, and drive clarity in complex problem spaces
Flexibility with work schedule to cover business hours is a must (*Including weekends/holidays)
Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:San Diego $129,500 - $175,500
See All 218+ Business Operations Manager Jobs in San Diego
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Find JobsBusiness Operations Manager Job Market in San Diego
Who's Hiring
- Intuit68
- AEVEX14
- Häfele14
- Natilus14
- MedImpact14
Top Industries Hiring
- Non-Profit & Social Services
Business Operations Manager Jobs in San Diego: Frequently Asked Questions
How do I get a business operations manager job in San Diego?
Candidates in San Diego gain the strongest footing by targeting the city's dominant sectors: defense and government contracting in Kearny Mesa, life sciences and biotech along the Torrey Pines corridor, and technology firms concentrated in Sorrento Valley. Employers here respond well to candidates with process improvement credentials such as PMP or Lean Six Sigma, cross-functional team experience, and familiarity with government contract compliance or regulated industry environments.
Which companies hire business operations managers in San Diego?
Employers hiring business operations managers in San Diego right now include Intuit, AEVEX, and Häfele, based on current listings on Migrate Mate as of August 2026. San Diego's market draws heavily from large defense primes, mid-size biotech firms, and regional technology companies, many of which maintain dedicated operations functions to manage complex project pipelines and compliance requirements.
Are there remote business operations manager jobs in San Diego?
Yes, though availability depends on the employer type, since business operations manager roles that involve on-site process oversight, facilities coordination, or regulated lab environments tend to require in-person presence. About 75% of business operations manager openings tied to San Diego are remote or hybrid as of August 2026, with the most remote-friendly positions concentrated in technology and SaaS companies based in the Sorrento Valley corridor.
How can I get a business operations manager job in San Diego with little or no experience?
The most realistic entry path in San Diego is through an operations coordinator or project coordinator role at a mid-size defense contractor or biotech company, where internal promotion into business operations management is common. San Diego employers, particularly in the life sciences corridor near La Jolla and in government-adjacent firms in Kearny Mesa, frequently hire operations associates who can grow into management as they build regulatory and compliance knowledge on the job.
Which industries hire the most business operations managers in San Diego?
Most business operations manager openings in San Diego sit in Non-Profit & Social Services, per current listings on Migrate Mate as of August 2026. San Diego's strong concentration of defense contractors, biotech and pharmaceutical firms, and technology companies creates sustained demand for operations professionals who can manage vendor relationships, streamline workflows, and meet the compliance standards those industries require.
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