Case Manager Jobs in Washington

INTRODUCTION

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization.

Position Summary

Full-time Infant Case Manager position available for our Maternity Support Services (MSS) Program in Federal Way, WA. The goal of the Infant Case Manager is to improve the clients’ self-sufficiency in accessing and providing care for themselves and their infant/family. The Infant Case Manager aids postpartum MSS clients in obtaining needed social and health services in an integrated and coordinated manner. The Infant Case Manager position requires flexibility, self-initiative, and ability to manage time, resources and client caseload. The Infant Case Manager is responsible for working independently with parenting low-income families who meet specific high-risk criteria and for linking the client with services in the community that meet the family’s identified needs. This is not a counseling role but rather an advocacy and infant case management role in which the client/family is educated and empowered to utilize preventative health and social service resources in the community that contribute to the new child’s health and well-being. There must be a need by the birth parents for assistance in accessing resources and/or providing care for the infant/family in the household. The productivity expectation for this position is 20 visits per week.

DUTIES AND RESPONSIBILITIES:

- Is able to provide six core services: health promotion, support to client/family, care coordination, referral to social and community resources, care management
- Conducts mandatory screenings and optional screenings when indicated to identify care needs
- Creates a health action plan (HAP) with the client and/or family including long term goal, short-term goal, small actionable steps to meet goals
- Prior to HAP, reviews screenings and electronic record and when appropriate reaches out to other service providers with whom client has had contact to consult how to best support their goals and ensure non-duplicative efforts
- Uses motivational interviewing and behavioral activation techniques with clients as an adjunct to other techniques to assist the client to achieve HAP goals and progression toward client activation
- Reviews health action plan and screenings with client and/or family every four months
- Works with the clients/families to integrate self-care into their activities of daily living
- Demonstrates knowledge and skills necessary to provide care appropriate to the age of the clients served
- Participates in case conference with all appropriate team members. When care plans are ineffective, provides recommendations in collaboration with client for change to health action plan
- Presents caseload to interdisciplinary team members in order to receive expertise of team (from RN and from SW or MSW)
- Participates in regular consultation with behavioral health providers when working with clients with behavioral health diagnoses who are seeing behavioral health therapist
- As appropriate coordinates with community providers and case managers on client’s behalf
- Must maintain appointment reconciliation in scheduling database
- Demonstrate knowledge of the principles of growth and development over the life span
- Work independently with parenting low-income families who meet specific high-risk criteria
- Develop and implement ongoing written plan of care with family which includes identified needs, goals, and outcomes
- Refer and link infant/family with other agencies and programs to meet identified need
- Advocate and assist client to overcome barriers to obtaining services
- Other duties as assigned.

PERSONNEL AND PERFORMANCE METRICS:

The Infant Case Manager will:
- Adhere to his/her established schedule and must be prepared to provide services and/or engage in other work related duties by her/his established start time, each day
- Provide services using AIDET skills at all times, for both, external and internal customers

EDUCATION AND/OR EXPERIENCE:

- A person with a Bachelor’s or Master’s degree in a social service related field such as social work, behavioral sciences, psychology, child development, certified home and family life teacher, mental health counselor plus one year of experience working in community social services, public health services, crisis intervention, outreach and referral programs or related field; or a person with an associate of arts degree, or an associate's degree in a social service-related field, such as social work, behavioral sciences, psychology, child development, or mental health, plus at least two years of full-time experience working in one or more of the following areas: community services; social services; public health services; crisis intervention; outreach and referral programs; other related fields
- Experience working with underserved populations such as, but not limited to, those who have limited English speaking skills, are homeless, and migrant and seasonal workers. If the patient requires services beyond brief intervention, the Infant Case Manager is responsible for coordinating the timely referral to behavioral health services
- Experience working with patients who have substance use disorders, chronic mental illness, and those who require crisis intervention
- Experience working with safety-net providers within the community and broad knowledge of community resources to facilitate whole person care

CERTIFICATES, LICENSES, REGISTRATIONS

- Must have and maintain a current Employee Health Screening.
- This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment
- This person must pass a Washington State Patrol background check

LANGUAGE SKILLS

- Bilingual English/Spanish. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Have the ability to write routine reports and correspondence. Have the ability to speak effectively before groups of customers or employees of organization

WHAT WE OFFER:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:
- Medical
- Dental
- Vision
- Prescription coverage
- Life Insurance
- Long Term Disability
- EAP (Employee Assistance Program)
- Paid-time-off starting at 24 days per year + 10 paid Holidays

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

HOW TO APPLY:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Paola Jimenez, MSS Program Manager, at paolajimenez@seamarchc.org.

EQUAL OPPORTUNITY EMPLOYER

Posted on 06/10/2025
External candidates considered after 06/13/2025

This position is represented by Office and Professional Employees International Union (OPEIU).