Case Manager Jobs in New York

Position Overview:

Under the direction of the Program Manager/Senior Director of Support Services, the Case Manager, who is a major member of the team provides care coordination, health education, and health promotion services to address barriers to care and provides supportive services to help the patient self-manage his/her illness and ensure that patients have access to and obtain needed medical, psychiatric, and social services. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions:

• Ensure coordination and follow-up of medical, psychiatric and social services.
• Provide reminders for appointments and follow-up contacts for missed appointments.
• Provide home, hospital, or community site visits and escort activities, particularly to hard-to-reach patients, or as indicated in the service plans.
• Provide crisis intervention, assist in developing safety plans and referrals for emergency services when necessary.
• Educate patients regarding early medical intervention, preventive health care, options to reduce/modify stressors, and adherence to treatment regimen and appointment schedules.
• Provide prevention counseling and education services as needed, for HIV infected, HIV affected, HIV unknown, and HIV-negative patients, and/or significant others.
• Document all patient encounters and services in a timely manner consistent with grant requirements and agency standards, including the use of the electronic medical record.
• Attend required meetings, supervision regularly, case conferences, care planning, in-service seminars, and professional conferences as assigned.
• Immediately report any critical/unusual/potentially dangerous problems or occurrences to the Program Manager/Senior Director of Support Services.
• Provide educational activities to promote the services of the program, provide educational presentations to staff, and participate in educational activities to outreach in the community.
• Practice accepted infection control measures in accordance with OSHA Bloodborne Pathogens Standards, and the Center’s policies and procedures.
• Perform other duties as assigned.

Education, Experience and/or Skills Required:

• BSW or BA in Health or Human Services, Health Education, Mental Health, Counseling, or related field.
• Experience working with people in a health care or social service setting.
• Computer skills.
• Effective communication and writing skills.

Experience and/or Skills Preferred:

• BSW, MSW or Master’s Degree in a related field.
• Bilingual (English & Spanish).

Competencies Required:

Customer Service:

• Professional, courteous, and respectful attitude in dealing with patients.
• Demonstrates strong ability to develop relationships with patients with diverse backgrounds (e.g. socio-economic, ethnic, racial, sexual orientation and preference).
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served (if applicable).
• Ability to take responsibility for their own learning.
• Commitment to exceeding expectations of the patient.

Cooperation/Teamwork:

• Works well with others.
• Contributes input to improve outcomes.
• Provides coverage for other case managers under the direction of the Supervisor of Case Management.
• Ask others for opinions and feedback, provides feedback in a tactful & respectful way.

Probation Period:

• 90-day probation period.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about through the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office or community/outreach setting. The noise level in the work environment may vary. Field visits and outreach are also performed at homes, hospitals or other services agencies.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.