Client Support Analyst Jobs
Client Support Analyst jobs are open across fintech, healthcare, SaaS, and enterprise technology, from entry-level associate roles to senior and lead positions, with specializations in technical support, account management, and CRM operations. Find a role that fits below and apply directly.
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Showing 5 of 15+ Client Support Analyst jobs
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
Client Support Analyst Jobs by Experience Level
See All 15 Client Support Analyst Jobs
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Find Client Support Analyst JobsClient Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in client support analyst jobs.
- 1-3 years of experience in a client-facing support or service analyst role
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Experience using ticketing systems like Zendesk, ServiceNow, or Jira Service Management
- Strong written and verbal communication skills for client escalation handling
- Ability to analyze support data and generate basic performance or trend reports
- Bachelor's degree in business, communications, information systems, or a related field
Tips for Your Client Support Analyst Job Search
Tailor your resume for ticket systems
Client support analyst roles are filtered heavily on CRM and ticketing tool experience. Name the specific platforms you've used in your work history section, not just a skills list. Hiring managers scan for Salesforce, Zendesk, or ServiceNow before reading anything else.
Quantify resolution metrics you've owned
Generic phrases like 'resolved customer issues' don't stand out. Pull actual figures from your performance reviews, like first-contact resolution rates or average handle time improvements, and put them in bullet points so they're easy to spot during a quick resume scan.
Apply early to roles that fit
Migrate Mate lists client support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your targeting
Client support analyst job requirements shift significantly between fintech, healthtech, and enterprise SaaS. Reading postings in your target industry back-to-back reveals the exact terminology each sector uses, so you can mirror that language in your resume and cover letter.
Prepare for scenario-based interview questions
Interviewers for client support analyst roles almost always present a frustrated-client scenario and ask how you'd handle it. Practice walking through your diagnostic process out loud, covering how you'd gather context, escalate if needed, and document the resolution for the next agent.
Negotiate scope before discussing compensation
Before talking numbers, clarify whether the role owns full-cycle support or only tier-one triage. The scope gap between those two descriptions is significant, and knowing it lets you negotiate a title, on-call expectations, and compensation that actually reflect the work you'll be doing.
Client Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most client support analysts?
The most active employers for client support analysts right now are Ripple, CereCore, and ROSnet, and the most openings are in Illinois, Iowa, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare technology, and enterprise SaaS companies consistently account for the largest share of open roles.
How many client support analyst jobs are remote?
About 57% of client support analyst openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for the role. Technical support analyst positions and those tied to SaaS platforms tend to offer the highest share of remote options, while roles requiring on-site client engagement or regulated-industry compliance are more likely to be in-office.
How do you become a client support analyst?
Start by building a foundation in customer-facing work, whether in a help desk, service desk, or account support role, so you have hands-on experience with client communication and issue resolution. Learn at least one CRM and one ticketing platform. From there, focus on developing your ability to document cases clearly and analyze support patterns, since those are the skills that move candidates from front-line support into an analyst role.
Can I get hired as a client support analyst without direct experience?
Yes, many employers will consider candidates who demonstrate strong problem-solving skills and familiarity with support tools, even without a formal analyst title on their resume. Roles in tech support, customer service, or operations provide transferable experience. Getting certified in a widely used CRM platform and building a short portfolio of process documentation or escalation case studies can offset limited direct experience effectively.
What does the client support analyst interview process look like?
Most hiring processes include an initial screening call, a technical or scenario-based interview, and a final round with a team lead or manager. The scenario interview typically presents a frustrated client situation and asks you to walk through your diagnostic and escalation approach. Some employers add a take-home exercise asking you to analyze a sample support queue or draft a client-facing response to a common issue type.
Where can I find and apply to client support analyst jobs?
You can find and apply to client support analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience level, industry preference, and location, then apply directly to each one that fits.
See All 15 Client Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Client Support Analyst Jobs