Customer Service Management Jobs at American Heart Association with Visa Sponsorship
Customer Service Management roles at American Heart Association sit at the intersection of mission-driven work and operational leadership, overseeing teams that support donors, volunteers, and community partners. The organization has an established process for sponsoring international professionals in this function across H-1B, F-1 OPT, F-1 CPT, and TN categories.
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Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for an Account Manager in our Professional Membership group at our National Center office located in Dallas, TX.
The account manager is responsible for a portfolio of scientific councils, providing leadership, operational and strategic support, coordination and guidance for councils, committees, and high-level volunteers.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
Responsibilities
- Lead operational logistics for council committee meetings, events, and activities.
- Manage revenue and budgets for established portfolio while identifying potential cost savings and revenue gains.
- Manage project timelines, deadline compliance, and demonstrate effective communication and dissemination of both.
- Collaborate across the membership unit to execute collective member recruitment, engagement, and retention efforts.
- Volunteer management.
- Manage processes for assigned Scientific Councils’ nominations, which include both council and American Heart Association positions and awards.
- Establish trusted communication with volunteers and anticipate needs and expectations.
Qualifications
- Bachelor’s degree from an accredited four-year institution, or equivalent experience.
- Minimum of Three (3) years of relevant experience
- Program Management Experience
- Strong multitasking skills and ability to manage several priorities in a fast-moving workspace.
- Self-driven with the ability to meet deadlines and deliver quality outcomes independently.
- Achieving goals through initiative, creativity, and a results-oriented mindset.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Zoom, and adaptable to new digital tools.
- Exceptional communication skills with the ability to engage, influence, and partner effectively with internal stakeholders and high-level volunteers, demonstrating strong executive presence and sound judgment.
- Demonstrates a passion for delivering excellent service and building strong relationships with colleagues and professional members.
- Willing and able to travel overnight for up to 10% of the role, supporting flexible work experiences.
Here are some of the preferred skills we are looking for:
- Prior Non-profit experience.
- Teamwork skills with the ability to work as part of a team.
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.
This position not a match with your skills?
In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
LI-Onsite
Join our Talent Community!
Join our Talent Community to receive updates on new opportunities and future events.
Location: Location: US-TX-Dallas
Posted Date 4 hours ago (4/21/2026 1:07 PM)
Requisition ID 2026-17396
Job Category Meetings & Memberships
Position Type Full Time
Overview
Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for an Account Manager in our Professional Membership group at our National Center office located in Dallas, TX.
The account manager is responsible for a portfolio of scientific councils, providing leadership, operational and strategic support, coordination and guidance for councils, committees, and high-level volunteers.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
Responsibilities
- Lead operational logistics for council committee meetings, events, and activities.
- Manage revenue and budgets for established portfolio while identifying potential cost savings and revenue gains.
- Manage project timelines, deadline compliance, and demonstrate effective communication and dissemination of both.
- Collaborate across the membership unit to execute collective member recruitment, engagement, and retention efforts.
- Volunteer management.
- Manage processes for assigned Scientific Councils’ nominations, which include both council and American Heart Association positions and awards.
- Establish trusted communication with volunteers and anticipate needs and expectations.
Qualifications
- Bachelor’s degree from an accredited four-year institution, or equivalent experience.
- Minimum of Three (3) years of relevant experience
- Program Management Experience
- Strong multitasking skills and ability to manage several priorities in a fast-moving workspace.
- Self-driven with the ability to meet deadlines and deliver quality outcomes independently.
- Achieving goals through initiative, creativity, and a results-oriented mindset.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Zoom, and adaptable to new digital tools.
- Exceptional communication skills with the ability to engage, influence, and partner effectively with internal stakeholders and high-level volunteers, demonstrating strong executive presence and sound judgment.
- Demonstrates a passion for delivering excellent service and building strong relationships with colleagues and professional members.
- Willing and able to travel overnight for up to 10% of the role, supporting flexible work experiences.
Here are some of the preferred skills we are looking for:
- Prior Non-profit experience.
- Teamwork skills with the ability to work as part of a team.
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.
This position not a match with your skills?
In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
LI-Onsite
Join our Talent Community!
Join our Talent Community to receive updates on new opportunities and future events.
Location: Location: US-TX-Dallas
Posted Date 4 hours ago (4/21/2026 1:07 PM)
Requisition ID 2026-17396
Job Category Meetings & Memberships
Position Type Full Time
See all 43+ Customer Service Management at American Heart Association jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at American Heart Association Jobs
Frame Your Degree Around Specialty Occupation Standards
H-1B eligibility requires your role to qualify as a specialty occupation. For customer service management, a degree in business administration, communications, or organizational management strengthens your case significantly more than a general degree with unrelated coursework.
Target Roles With Donor or Volunteer Program Scope
American Heart Association's customer service management positions often oversee donor engagement or volunteer coordination teams. Applying to roles with that operational scope signals alignment with the organization's nonprofit mission and increases your visibility to hiring managers.
Confirm OPT Timeline Before Submitting Your Application
If you're on F-1 OPT, verify your authorization end date before applying. American Heart Association does hire on CPT and OPT, but onboarding timelines at large nonprofits can run six to ten weeks, and you need remaining work authorization to cover that gap.
Use Migrate Mate to Filter Verified Sponsoring Roles
Search for customer service management openings specifically at American Heart Association using Migrate Mate, which surfaces roles where sponsorship has been confirmed. This saves time you'd otherwise spend screening positions that exclude visa candidates.
Clarify Sponsorship Willingness Before the Offer Stage
Raise visa sponsorship directly with the recruiter after your first interview, not at the offer stage. Nonprofits like American Heart Association route sponsorship decisions through HR and legal early, so late disclosure can delay or derail an otherwise strong offer.
Understand the Labor Condition Application Requirements
Your employer files a Labor Condition Application with DOL before your H-1B petition can proceed. For management roles, confirm the prevailing wage level assigned to your position matches the seniority of the job description, as mismatches are a common source of delays.
Customer Service Management at American Heart Association jobs are hiring across the US. Find yours.
Find Customer Service Management at American Heart Association JobsFrequently Asked Questions
Does American Heart Association sponsor H-1B visas for Customer Service Managements?
Yes, American Heart Association does sponsor H-1B visas for Customer Service Management roles. The organization has an active sponsorship process that runs through its HR and legal teams. If you're applying, raise visa sponsorship early in the recruiting process so the appropriate internal approvals can be initiated before an offer is extended.
How do I apply for Customer Service Management jobs at American Heart Association?
Applications go through American Heart Association's official careers portal. Search for customer service management or related titles, then filter by location or department. You can also use Migrate Mate to browse verified sponsorship-eligible openings at American Heart Association specifically, which helps you identify roles where international candidates are actively considered before investing time in the application process.
Which visa types does American Heart Association commonly use for Customer Service Management roles?
American Heart Association sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Service Management positions. H-1B is the primary long-term path for most candidates. TN is available to Canadian and Mexican nationals in qualifying professional categories. F-1 OPT and CPT are practical entry points for recent graduates already in the United States, particularly those transitioning from related academic programs.
What qualifications does American Heart Association expect for Customer Service Management roles?
Most Customer Service Management positions at American Heart Association require a bachelor's degree in business, communications, or a related field, along with demonstrated experience managing teams or service operations. Nonprofit sector experience is a differentiator, particularly in donor relations or community engagement. For H-1B eligibility, your degree should align directly with the specific management functions described in the job posting.
How do I plan my timeline if American Heart Association is sponsoring my H-1B?
H-1B sponsorship through American Heart Association follows the standard USCIS cap timeline. Petitions are filed in April for an October 1 start date, so your offer and Labor Condition Application process need to be completed in the weeks before the filing window opens. If you're on OPT and it expires before October, ask HR whether a cap-exempt filing or OPT extension applies to your situation.
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