Customer Service Jobs at Classic Collision with Visa Sponsorship
Customer Service roles at Classic Collision put you at the center of the repair experience, managing client communication, scheduling, and satisfaction at a national collision repair company. Classic Collision has a track record of sponsoring international talent for this function, supporting candidates through F-1 OPT, CPT, and permanent residence pathways.
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Get Access To All JobsCustomer Service Representative
Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
- Paid Weekly
- Continuous Training
- Supportive Team Culture
- Company match 401K
- Medical/Dental/Vision
- Paid Time Off – 6 Paid Holiday
- Rewarding Work
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Coordinate Rental Car/Tow companies to provide one-stop service to all customers.
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
- May assist in customer communication throughout the repair process.
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
- Follow up on all DRP assignments present and past to maintain sales for the center.
- Maintain DRP logbooks and Enterprise ARMS daily.
- Secure proper payments.
- Assist with reconciling invoices to payables report daily and monthly (as applicable).
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
- Perform other administrative tasks and duties as required to successfully meet the needs of the business.
- Other duties as assigned.
Qualifications
- Must be at least 18 years of age.
- Previous experience in customer service, sales, or other related fields is preferred.
- Must have a valid driver's license and be eligible for coverage under company insurance policy.
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Behaviors/Competencies
Integrity: Respect and accountability at every level and every interaction
Customer Service: Provide the highest level of customer service while building customer satisfaction and retention
Innovation: Develops and displays innovative approaches and ideas to our business
Teamwork: Contributes to building a positive team spirit and supports everyone’s efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450) 500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Customer Service Representative
Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
- Paid Weekly
- Continuous Training
- Supportive Team Culture
- Company match 401K
- Medical/Dental/Vision
- Paid Time Off – 6 Paid Holiday
- Rewarding Work
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Coordinate Rental Car/Tow companies to provide one-stop service to all customers.
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
- May assist in customer communication throughout the repair process.
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
- Follow up on all DRP assignments present and past to maintain sales for the center.
- Maintain DRP logbooks and Enterprise ARMS daily.
- Secure proper payments.
- Assist with reconciling invoices to payables report daily and monthly (as applicable).
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
- Perform other administrative tasks and duties as required to successfully meet the needs of the business.
- Other duties as assigned.
Qualifications
- Must be at least 18 years of age.
- Previous experience in customer service, sales, or other related fields is preferred.
- Must have a valid driver's license and be eligible for coverage under company insurance policy.
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Behaviors/Competencies
Integrity: Respect and accountability at every level and every interaction
Customer Service: Provide the highest level of customer service while building customer satisfaction and retention
Innovation: Develops and displays innovative approaches and ideas to our business
Teamwork: Contributes to building a positive team spirit and supports everyone’s efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450) 500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
See all 46+ Customer Service at Classic Collision jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Classic Collision roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Classic Collision Jobs
Frame your resume around repair industry terminology
Classic Collision hires Customer Service staff who understand vehicle repair workflows. Use terms like estimating coordination, insurance claim communication, and delivery scheduling to signal you can step into a shop environment without a learning curve.
Target locations with active open roles
Classic Collision operates hundreds of locations and hires Customer Service staff at the market level. Applying to regions with multiple open positions increases your chances of landing a hiring manager who has sponsored internationally before and is familiar with the process.
Ask HR directly about their PERM experience
Classic Collision sponsors EB-2 and EB-3 Green Cards for this role, which requires a PERM labor certification filed with DOL. In interviews, ask whether their HR team or an outside counsel handles PERM filings so you understand the internal support structure before accepting an offer.
Get your credentials verified before the offer stage
Classic Collision uses E-Verify for employment eligibility. Have your I-20, passport, and visa documents organized before your final interview round so you can complete the I-9 and E-Verify process without delays when the offer arrives.
Use Migrate Mate to filter roles by sponsorship type
Customer Service openings at Classic Collision are spread across multiple states and fill quickly. Browse and filter verified sponsorship-eligible positions on Migrate Mate to find locations actively hiring for this role under the visa category that matches your current status.
Customer Service at Classic Collision jobs are hiring across the US. Find yours.
Find Customer Service at Classic Collision JobsFrequently Asked Questions
Does Classic Collision sponsor H-1B visas for Customer Service?
Classic Collision's sponsorship activity for Customer Service roles is concentrated in F-1 OPT, F-1 CPT, and permanent residence pathways like EB-2 and EB-3. H-1B sponsorship for Customer Service positions is uncommon across the collision repair industry because these roles typically do not meet the specialty occupation threshold USCIS requires for H-1B classification. If you're on F-1 or pursuing a Green Card, your options here are stronger.
How do I apply for Customer Service jobs at Classic Collision?
Applications go through Classic Collision's careers portal, where openings are listed by location. Because the company operates at a regional level, each posting is managed by local or district management. Applying directly and following up with the specific location gives you the best chance of reaching someone with hiring authority. Migrate Mate also surfaces their active sponsorship-eligible Customer Service roles in one place, filtered by visa type.
Which visa types does Classic Collision commonly use for Customer Service roles?
Classic Collision has sponsored Customer Service hires through F-1 OPT and F-1 CPT for recent graduates, and through EB-2 and EB-3 permanent residence petitions for longer-term placements. OPT and CPT are the most practical entry points for international candidates because they allow you to start work quickly while the company evaluates fit before committing to a more involved sponsorship process.
What qualifications does Classic Collision expect for Customer Service roles?
Classic Collision looks for Customer Service candidates with strong communication skills, comfort managing high customer volume, and ideally some exposure to automotive or insurance coordination workflows. Experience with scheduling software, repair order tracking, or insurance claims processing gives your application a clear edge. A degree is not typically required, but candidates coming through F-1 OPT will need a field of study that the role can plausibly connect to for authorization purposes.
How long does the sponsorship process take for a Customer Service role at Classic Collision?
Timeline depends on which pathway applies to you. F-1 OPT authorization from USCIS takes up to 90 days, so applications should be submitted at least three months before your intended start date. EB-3 sponsorship through PERM involves a DOL recruitment period of roughly 60 days before the petition can be filed, followed by USCIS adjudication. The full permanent residence process can span one to several years depending on your country of birth and priority date.
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