Customer Service Jobs at Corpay with Visa Sponsorship

INTRODUCTION

Corpay is currently looking to hire a Crew Accommodations Onsite Agent within our Lodging division. This position falls under our TA Connections line of business and is in Westlake, Ohio. The Crew Accommodations Agent is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members.

HOW WE WORK

As a Crew Accommodations Onsite Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace Westlake, Ohio address is 2205 Crocker Rd Suite B, Westlake, OH 44145
• Company-issued equipment
• Formal, hands-on training

ROLE RESPONSIBILITIES

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur at the last minute.
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track and report transactions.
• Accurately registering all reservation information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing suitable and compliant hotels in markets and cities where our airline clients do not have contracted hotels or when contracted hotels are Sold Out.
• Adhering to process, obtaining approvals and documenting all systems and records, should non-compliant options be secured.
• Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms).
• Maintaining a positive environment, open and respectful communication, professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor and/or HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to companies’ policies and Employee’s Handbook.
• Collaborating with Account Management, IT, Billing, and Commission Collections teams to support data gathering, research, and issue resolution efforts.
• Working on special projects and other duties as assigned.

BASIC QUALIFICATIONS

• Must have minimum of 2 years’ experience in the hotel/travel industry
• Excellent interpersonal and client relationship skills
• Strong organizational and multi-tasking skills
• Strong writing, communication, and negotiation skills
• Ability to work independently and as a contributing team member
• Ability to interact with clients and business partners both electronically and via telephone
• Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs
• Excellent PC skills
• Available to work shift work and willingness to work long hours during irregular operations
• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
• Must have reliable transportation to commute to the office as required
• Must have a reliable internet connection and a quiet, dedicated workspace at home in the event of overtime or temporary office closures
• High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
• Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software

BENEFITS & PERKS

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offers including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.