Customer Success Jobs at Corpay with Visa Sponsorship

INTRODUCTION

CORPAY is currently looking to hire a Vice President Supplier and Payment Support within our Customer Experience Operations division. This position falls under our Corpay Payables line of business and is located in Richmond, VA. You will report directly to the SVP of Customer Experience and regularly collaborate with your team and other departments.

Corpay Payables is one of the fastest growing and an important division of Corpay. We provide companies with a smarter way to track, manage and pay their expenses. Our products eliminate manual and disjointed processes and deliver digital payments with speed and controls that minimize risk.

• A/P Automation: Our solutions automate accounts payable functions to improve operational efficiency, enhance control and visibility, mitigate risks, and prevent fraud, allowing A/P to focus on more important tasks.
• Virtual Cards: Our customers can utilize enhanced payment security with virtual cards that have unique account numbers to allow payment only to approved vendors.
• Purchasing Cards: We help companies eliminate paper purchase orders, invoices, checks, and postage while giving approved purchasers an easier way to pay for services and supplies.

In this role, you will be accountable for the operating model for Supplier and Payment Operations within Corpay Payables. This leader owns service execution, team performance, capacity planning, governance, controls, and the operating rhythm required to scale a high-volume payments business. The Vice President of operations will directly own all KPI’s related to operations and customer experience, including formal operation readouts to executives.

This role is highly cross-functional and client-aware, partnering closely with Product, Technology, Relationship Management, Client Success, Partner Operations, Implementations, Risk, and Finance to improve quality, accelerate throughput, and strengthen the supplier and payment experience across the enterprise.

TEAM SCOPE

• Supplier Support – full ownership
• Payment Modifications
• Payment Recovery & Payment success
• Payment Processor
• Open Card Follow-up
• Flex Operations & Supplier configurations

HOW WE WORK

As a VP, you will be expected to work in an office environment. CORPAY will set you up for success by providing:

• Assigned workspace in Richmond, VA office location.
• Company-issued equipment + remote access

ROLE RESPONSIBILITIES

The responsibilities of the role will include:

Supplier and Payment Operations Leadership

• Own the full operating model for Supplier and Payment Operations, including service delivery, execution standards, control effectiveness, and continuous improvement.
• Set and manage operating KPIs, service levels, quality targets, productivity goals, and escalation standards aligned to growth, client experience, and operational resilience.
• Ensure strong governance across day-to-day execution, peak readiness, issue management, business continuity, and risk mitigation.

Organizational Leadership and Team Development

• Lead and develop the teams including but not limited to: Supplier Support, Payment Mod, Payment Recovery, Payment Processor, and Open Card Follow-up / Flex Ops.
• Build a scalable organization through effective workforce planning, role clarity, succession planning, leadership coaching, and performance management.
• Create a culture of accountability, urgency, service quality, and operational discipline across frontline, specialist, and leader populations.

Operational Excellence and Process Improvement

• Drive improvements in monetization, cycle time, throughput, first-touch resolution, quality, backlog management, and error reduction across supplier and payment workflows.
• Standardize procedures, decision frameworks, and escalation paths to reduce operational variation and improve predictability.
• Create mechanisms to ensure quality and effectiveness in core business processes.
• Lead root-cause analysis and corrective-action efforts on recurring defects, payment exceptions, supplier friction points, and service breakdowns.
• Leverage AI to drive improved efficiency, monetization and overall better supplier, payment and customer experiences.

Cross-Functional Partnership and Execution

• Partner with Product and Technology to prioritize tooling, workflow automation, reporting, and queue-management capabilities that improve scale and control.
• Collaborate with Fraud/Risk, Finance, Compliance, client-facing, and operational teams to ensure sound payment controls, disciplined exception handling, and strong operating outcomes.
• Support strategic initiatives, client implementations, and process changes by ensuring operational readiness and sustainable execution.

Stakeholder and Escalation Management

• Serve as an executive escalation point for material supplier or payment operational issues, balancing urgency, customer impact, and long-term process integrity.
• Provide clear executive reporting on performance trends, risks, and remediation actions to senior leadership.
• Work effectively across commercial, service, and operations partners to protect client relationships while improving the operating model.
• Establish a strong daily, weekly, and monthly operating cadence covering service levels, backlog, quality, staffing, productivity, and key risk indicators.
• Use data to identify capacity gaps, prioritize investments, and support business planning across supplier and payment operations.
• Ensure processes, controls, and documentation are audit-ready and consistently executed.

QUALIFICATIONS & SKILLS

• Bachelor’s degree required; advanced degree preferred in Business, Operations, Finance, or a related field.
• 15+ years of progressive operations leadership experience within payments, financial services, shared services, fintech, or B2B transaction environments; 8+ years leading managers and larger operational teams.
• Demonstrated success leading supplier operations, payment operations, exception-based workflows, or high-volume service organizations with measurable performance outcomes.
• Strong command of operational metrics, service-level management, workforce planning, quality disciplines, and process redesign.
• Track record of building and developing teams across frontline and leader populations while creating accountability and strong engagement.
• Experience working cross-functionally with Product, Technology, Client Success, Risk, and Finance to drive scalable operational improvements.
• Comfort operating in a fast-growth environment with competing priorities, executive visibility, and complex stakeholder demands.
• Must be located in Richmond, Virginia and available to be in office.

BENEFITS & PERKS

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

OUR COMPANY & PURPOSE

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.