Customer Service Management Jobs at Fabletics with Visa Sponsorship
Fabletics hires Customer Service Management professionals to lead teams across its direct-to-consumer and subscription-based fashion business. The company has sponsored work visas for this function, making it a viable target if you're on H-1B, OPT, TN, or J-1 status and building a management career in apparel retail.
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Get Access To All JobsJob Description
Fabletics is seeking a passionate and driven Retail Store Manager for our store at University Town Center in Sarasota, FL!
What makes this job FAB?
As the Store Manager, you will lead the charge in creating a world-class retail environment, overseeing all aspects of Sales & Operations. With cutting-edge technology at your disposal, you will ensure a seamless shopping experience between our website and retail stores for our customers. Collaborate with Store Leaders to recruit, hire, and train a team of enthusiastic associates dedicated to helping our customers live their passion. We’re looking for a self-driven, high-energy leader who thrives on public interaction. Join our close-knit team of key players, all focused on hitting ambitious targets and advancing the business while guiding the career paths of 10 to 12 associates and leaders. Ready to lead and inspire.
This position will report to the Regional Director.
How you’ll play to Win
- Embody our culture and values through a high degree of self-accountability acting as a model for all team members both internally or externally.
- Recruit, hire and train store Associates and Supervisors preparing them to actively engage our Customers in new and meaningful ways.
- Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
- Directing the daily activities of Store Supervisors and Associates in alignment with Company and Store goals.
- Work with cross-functional teams such as Merchandising, Inventory Planning and Fulfillment to provide timely and responsible outcomes to needs and requests.
- Ensure operational efficiency by actively managing operational tasks related to Payroll, Inventory Management and paperwork.
- Develop and maintain store merchandising guidelines that make the store easy to shop and adds value to the Customer’s purchase journey.
- Actively participate to provide and nourish feedback from all levels of the organization to continuously improve the business.
What you bring to the team
- 2+ years of working as a manager within a retail environment.
- Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition and other healthy activities.
- Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment.
- Ability to work with large teams setting personal and professional goals for themselves and others.
- Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
- Be extremely analytical and quantitative and very comfortable building advanced spreadsheet models.
- Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
- Familiar with Excel, Outlook, and retail inventory and POS systems.
- Self-motivated, a good communicator with an innate ability to bring the best out in others.
- The ability to multi-task, set priorities and work well under pressure.
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
- Applicants must be 18 years of age or older.
Availability
- Willing to work onsite and a flexible schedule including evenings, weekends, and holidays.
Benefits of joining our team
- 70% employee discount on Fabletics Brands
- Free outfits each month
- Paid Sick Time
- 401k match
- Annual Bonus Plan*
- Paid Time Off
- And More!
LI-AH2
LI-Onsite
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
Job Description
Fabletics is seeking a passionate and driven Retail Store Manager for our store at University Town Center in Sarasota, FL!
What makes this job FAB?
As the Store Manager, you will lead the charge in creating a world-class retail environment, overseeing all aspects of Sales & Operations. With cutting-edge technology at your disposal, you will ensure a seamless shopping experience between our website and retail stores for our customers. Collaborate with Store Leaders to recruit, hire, and train a team of enthusiastic associates dedicated to helping our customers live their passion. We’re looking for a self-driven, high-energy leader who thrives on public interaction. Join our close-knit team of key players, all focused on hitting ambitious targets and advancing the business while guiding the career paths of 10 to 12 associates and leaders. Ready to lead and inspire.
This position will report to the Regional Director.
How you’ll play to Win
- Embody our culture and values through a high degree of self-accountability acting as a model for all team members both internally or externally.
- Recruit, hire and train store Associates and Supervisors preparing them to actively engage our Customers in new and meaningful ways.
- Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
- Directing the daily activities of Store Supervisors and Associates in alignment with Company and Store goals.
- Work with cross-functional teams such as Merchandising, Inventory Planning and Fulfillment to provide timely and responsible outcomes to needs and requests.
- Ensure operational efficiency by actively managing operational tasks related to Payroll, Inventory Management and paperwork.
- Develop and maintain store merchandising guidelines that make the store easy to shop and adds value to the Customer’s purchase journey.
- Actively participate to provide and nourish feedback from all levels of the organization to continuously improve the business.
What you bring to the team
- 2+ years of working as a manager within a retail environment.
- Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition and other healthy activities.
- Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment.
- Ability to work with large teams setting personal and professional goals for themselves and others.
- Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
- Be extremely analytical and quantitative and very comfortable building advanced spreadsheet models.
- Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
- Familiar with Excel, Outlook, and retail inventory and POS systems.
- Self-motivated, a good communicator with an innate ability to bring the best out in others.
- The ability to multi-task, set priorities and work well under pressure.
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
- Applicants must be 18 years of age or older.
Availability
- Willing to work onsite and a flexible schedule including evenings, weekends, and holidays.
Benefits of joining our team
- 70% employee discount on Fabletics Brands
- Free outfits each month
- Paid Sick Time
- 401k match
- Annual Bonus Plan*
- Paid Time Off
- And More!
LI-AH2
LI-Onsite
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
See all 205+ Customer Service Management at Fabletics jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Fabletics Jobs
Frame your resume around retention metrics
Fabletics runs a subscription model, so customer service managers are evaluated on churn reduction and member satisfaction. Quantify your experience managing escalations and improving retention rates rather than listing general team leadership responsibilities.
Align your degree to the specialty occupation standard
For H-1B eligibility, USCIS requires the role to normally require a bachelor's degree in a specific field. Tie your business, communications, or operations degree directly to the customer service management scope in Fabletics' job description before applying.
Search Fabletics roles filtered by sponsorship status
Use Migrate Mate to filter open Customer Service Management positions at Fabletics by visa type so you're only targeting roles where sponsorship has been filed before, saving you from wasted applications on positions unlikely to support your status.
Raise visa status early in recruiter conversations
Fabletics' talent team handles high application volume for customer-facing roles. Flag your work authorization requirements before the hiring manager stage so the conversation moves to HR and legal without delays that can compress your filing timeline.
Confirm LCA filing before your H-1B start date
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. For a role starting at a specific Fabletics location, the LCA must list the correct worksite address, including any remote or hybrid arrangement.
Prepare for TN eligibility documentation upfront
If you're Canadian or Mexican, TN status can support a managerial role at Fabletics if the position maps to a qualifying category. Bring your offer letter, degree credentials, and a clear description of management duties to the port of entry.
Customer Service Management at Fabletics jobs are hiring across the US. Find yours.
Find Customer Service Management at Fabletics JobsFrequently Asked Questions
Does Fabletics sponsor H-1B visas for Customer Service Managements?
Yes, Fabletics has sponsored H-1B visas for Customer Service Management roles. Sponsorship is not guaranteed for every open position, so confirming directly with the recruiter during early conversations is important. The role must qualify as a specialty occupation under USCIS standards, which means your degree field needs to align with the management scope described in the job posting.
How do I apply for Customer Service Management jobs at Fabletics?
Applications go through Fabletics' careers portal, where Customer Service Management roles are listed by location and team. You can also browse and filter Fabletics openings by visa sponsorship eligibility on Migrate Mate, which surfaces roles where sponsorship has been filed previously. Tailor your application to Fabletics' subscription and retention model rather than submitting a generic management resume.
Which visa types does Fabletics commonly use for Customer Service Management roles?
Fabletics has sponsored H-1B visas for this function and has also supported F-1 OPT, F-1 CPT, TN, and J-1 holders. H-1B is the most common long-term option for full-time management hires. OPT and CPT work for candidates still within their authorized post-completion or curricular training windows, and TN applies to qualified Canadian and Mexican nationals in eligible occupational categories.
What qualifications does Fabletics expect for Customer Service Management roles?
Fabletics generally looks for candidates with direct experience managing customer service or member experience teams, particularly in subscription, e-commerce, or apparel retail environments. A bachelor's degree in business, communications, or a related field strengthens H-1B eligibility. Demonstrated experience with escalation handling, team performance metrics, and cross-functional collaboration with marketing or operations teams carries significant weight in the screening process.
How do I plan my timeline around H-1B filing if I receive an offer from Fabletics?
The standard H-1B cap-subject filing window opens April 1 each year, with a registration lottery typically in March. If you receive an offer outside that window, Fabletics may be able to support a cap-exempt filing in limited circumstances or extend your OPT via STEM extension if eligible. Plan for USCIS standard processing of three to six months and discuss premium processing with your employer if your start date is time-sensitive.
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