Fireblocks Visa Sponsorship Jobs USA
Fireblocks is a leading digital asset infrastructure company, powering blockchain operations for banks, exchanges, and fintech firms worldwide. For visa-sponsored roles in the U.S., Fireblocks has sponsored H-1B1 visas, making it a potential option for skilled professionals in the technology sector seeking U.S. work authorization.
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Get Access To All JobsThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support.
This role is intended to work US-Eastern hours and operates on a 24/7 schedule including weekends and holidays to meet customer needs, with shifts determined based on seniority and business requirements.
The hired candidate will ultimately work a fixed schedule consisting of:
Monday through Friday: 11:00 AM to 8:00 PM (US-Eastern)
Candidates may also be required to work weekend shifts as business needs dictate, following either a Tuesday through Saturday or Sunday through Thursday schedule (with hours to be confirmed based on the assigned rotation).
Please note that these hours are subject to change based on business needs, with or without advance notice.
Training Period:
All new hires will initially undergo training Monday through Friday during standard US-Eastern business hours. During the training period, which may last approximately 90 to 180 days depending on individual progress and proficiency with the platform, candidates may occasionally be scheduled for rotating weekend shifts (Saturday or Sunday, 11:00 AM to 8:00 PM US-Eastern) as part of their onboarding and readiness preparation. Upon successful completion of training, the employee will transition to the assigned Wednesday through Sunday schedule listed above.
Responsibilities
- Serve as a trusted advisor and advocate for customers, managing inquiries with empathy and efficiency.
- Provide real-time support via Slack and other communication tools, ensuring timely and accurate resolutions.
- Deliver outstanding technical support for Fireblocks' SaaS platform, going above and beyond to address customer needs.
- Escalate and collaborate on complex issues with the Senior Support Team, ensuring seamless resolution and customer satisfaction.
- Proactively identify and resolve recurring issues, contributing to process improvements and enhancing the customer experience.
- Manage cases meticulously, maintaining clear and detailed documentation throughout the support process.
- Communicate effectively during critical incidents, participating in "war room" calls and keeping customers informed with timely updates.
- Embrace and adhere to business processes and policies while suggesting improvements to enhance the customer journey.
Required Skills
- 1 - 2 years of experience in a customer support or similar role, with a passion for delivering exceptional service.
- Strong troubleshooting skills with the ability to work under pressure and prioritize customer needs effectively.
- Exceptional written and verbal communication skills, demonstrating professionalism and empathy in all interactions.
- Proven ability to build strong relationships with customers, acting as a trusted advisor and advocate for their needs.
- A customer-first mindset, ensuring that resolutions align with customer success and satisfaction.
- Demonstrated experience in managing and resolving complex issues with a proactive and collaborative approach.
- Ability to adapt quickly to changing customer needs and prioritize tasks to meet expectations.
- Commitment to continuous learning and staying updated on the latest industry trends and technologies.
Nice-to-Have
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors.
- Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash.
- Understanding of blockchain technologies and cryptographic principles used in public blockchain networks.
- Proven ability to work collaboratively in a team-oriented environment to solve customer challenges.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $90,000 to $95,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.
While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support.
This role is intended to work US-Eastern hours and operates on a 24/7 schedule including weekends and holidays to meet customer needs, with shifts determined based on seniority and business requirements.
The hired candidate will ultimately work a fixed schedule consisting of:
Monday through Friday: 11:00 AM to 8:00 PM (US-Eastern)
Candidates may also be required to work weekend shifts as business needs dictate, following either a Tuesday through Saturday or Sunday through Thursday schedule (with hours to be confirmed based on the assigned rotation).
Please note that these hours are subject to change based on business needs, with or without advance notice.
Training Period:
All new hires will initially undergo training Monday through Friday during standard US-Eastern business hours. During the training period, which may last approximately 90 to 180 days depending on individual progress and proficiency with the platform, candidates may occasionally be scheduled for rotating weekend shifts (Saturday or Sunday, 11:00 AM to 8:00 PM US-Eastern) as part of their onboarding and readiness preparation. Upon successful completion of training, the employee will transition to the assigned Wednesday through Sunday schedule listed above.
Responsibilities
- Serve as a trusted advisor and advocate for customers, managing inquiries with empathy and efficiency.
- Provide real-time support via Slack and other communication tools, ensuring timely and accurate resolutions.
- Deliver outstanding technical support for Fireblocks' SaaS platform, going above and beyond to address customer needs.
- Escalate and collaborate on complex issues with the Senior Support Team, ensuring seamless resolution and customer satisfaction.
- Proactively identify and resolve recurring issues, contributing to process improvements and enhancing the customer experience.
- Manage cases meticulously, maintaining clear and detailed documentation throughout the support process.
- Communicate effectively during critical incidents, participating in "war room" calls and keeping customers informed with timely updates.
- Embrace and adhere to business processes and policies while suggesting improvements to enhance the customer journey.
Required Skills
- 1 - 2 years of experience in a customer support or similar role, with a passion for delivering exceptional service.
- Strong troubleshooting skills with the ability to work under pressure and prioritize customer needs effectively.
- Exceptional written and verbal communication skills, demonstrating professionalism and empathy in all interactions.
- Proven ability to build strong relationships with customers, acting as a trusted advisor and advocate for their needs.
- A customer-first mindset, ensuring that resolutions align with customer success and satisfaction.
- Demonstrated experience in managing and resolving complex issues with a proactive and collaborative approach.
- Ability to adapt quickly to changing customer needs and prioritize tasks to meet expectations.
- Commitment to continuous learning and staying updated on the latest industry trends and technologies.
Nice-to-Have
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors.
- Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash.
- Understanding of blockchain technologies and cryptographic principles used in public blockchain networks.
- Proven ability to work collaboratively in a team-oriented environment to solve customer challenges.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $90,000 to $95,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.
While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
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Get Access To All JobsTips for Finding Fireblocks Visa Sponsorship Jobs USA
Target roles that align with H-1B1 eligibility
Fireblocks sponsors the H-1B1 visa, which is available only to Singaporean and Chilean nationals. If you hold citizenship from one of those countries, your chances of securing sponsorship at a technology company like Fireblocks are significantly stronger than the general applicant pool.
Focus on technical and engineering functions
As a blockchain infrastructure platform, Fireblocks builds and maintains complex software systems. Engineering, security, and product roles are the most natural fit for visa sponsorship at technology companies in this space, so prioritize applications where your technical skills are central to the job description.
Understand the specialty occupation requirement
The H-1B1 visa requires your role to qualify as a specialty occupation tied to a specific degree field. When applying to Fireblocks, ensure your background directly matches the technical requirements listed, as this alignment is critical for the company to support your visa petition confidently.
Research Fireblocks's current open roles before applying
Sponsorship at technology companies tends to follow active hiring cycles rather than fixed timelines. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you identify when Fireblocks is actively recruiting for visa-eligible positions rather than applying blindly.
Prepare for a technically rigorous interview process
Fireblocks operates in the digital asset and blockchain security space, where technical depth matters enormously. Expect interviews that assess your domain knowledge in cryptography, distributed systems, or fintech infrastructure, depending on the role, alongside standard software engineering evaluations.
Be transparent about your visa situation early
When targeting a company with a focused sponsorship track record in Technology & Software, clarity upfront works in your favor. Recruiters at specialized fintech firms generally prefer candidates who can clearly explain their visa type, timeline, and what the sponsorship process requires from the employer.
Frequently Asked Questions
Does Fireblocks sponsor H-1B visas?
Fireblocks's publicly available sponsorship history reflects H-1B1 visa filings rather than standard H-1B visa petitions. The H-1B1 is a distinct visa category available only to nationals of Singapore and Chile. If you hold one of those citizenships and work in a qualifying specialty occupation, Fireblocks is a company worth targeting in your search.
What visa types does Fireblocks sponsor?
Based on its sponsorship history, Fireblocks has sponsored the H-1B1 visa for workers in the Technology & Software sector. The H-1B1 is a nonimmigrant work visa specifically available to Singaporean and Chilean nationals. If you hold one of those citizenships and have a background in a technical specialty, you fall within the visa profile Fireblocks has sponsored.
Which departments or roles at Fireblocks are most likely to receive visa sponsorship?
Fireblocks is a blockchain infrastructure company, so its core technical functions, including software engineering, security research, cryptography, and platform development, are the roles most likely to qualify for and receive visa sponsorship. These positions typically meet the specialty occupation standard required by the H-1B1 visa category and align with the company's core product work.
How do I find current visa-sponsored job openings at Fireblocks?
Migrate Mate is the most reliable way to find visa-sponsored openings at companies like Fireblocks. It filters job listings by verified sponsorship history so you're not guessing about whether a company will support your application. Search for Fireblocks directly on Migrate Mate to see active roles and confirm current hiring activity before you invest time in applying.
How do I approach the application timeline when targeting Fireblocks for H-1B1 sponsorship?
The H-1B1 visa is not subject to the H-1B annual lottery, which means there is no fixed filing window and sponsorship can happen year-round. This makes timing more flexible than the standard H-1B process. Focus your efforts on matching with an open role, then work with Fireblocks's hiring team early to confirm sponsorship availability before advancing deep into the interview process.