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INTRODUCTION

We are seeking a strategic and data-driven Senior Director of Customer Insights to generate the insights needed to drive commercial success within the Gartner Conferences business. In this role, you will work as a key partner to our Marketing team, directly supporting their initiatives and ensuring that customer and market insights inform every stage of our marketing strategy and execution. You will be responsible for designing and executing primary research initiatives, analyzing customer and market data, and delivering insights that shape marketing tactics and strategies to fuel business performance.

Key areas of focus include marketing-related research such as value proposition development, brand positioning, competitive assessments, pricing strategies, buyer segmentation/persona definition, messaging and creative testing, and non-buyer/win-back research. The ideal candidate will have direct, hands-on experience supporting marketing teams and initiatives, and possess the ability to translate complex data into clear, actionable insights for Marketing, Sales, and Strategy teams.

KEY RESPONSIBILITIES:

• Serve as a strategic research partner to the Marketing team, collaborating closely with Marketing leaders to understand their needs and pain points. Translate these requirements into research briefs, data collection and analysis plans, and actionable insights that directly support marketing objectives.

• Define, design, and execute global B2B primary market research initiatives using both qualitative and quantitative methods, with a strong focus on marketing-driven projects.

• Develop and program surveys (using tools such as SurveyMonkey, Qualtrics, or WebSurveyCreator), conduct in-depth interviews, facilitate focus groups, perform observational research, and run A/B experiments to inform marketing strategies.

• Analyze internal, market, and competitive data using tools such as Excel, SPSS, R, Python, or similar platforms. Lead the development of repeatable analytics processes and dashboards to support ongoing marketing decision-making and performance tracking.

• Deliver actionable recommendations to executive leadership, highlighting significant changes in buyer behavior and market trends that impact marketing effectiveness.

• Contribute to the creation of the annual customer insights research agenda. Drive alignment across cross-functional teams (including Marketing, Sales, and Strategy) to ensure the success of our go-to-market plans.

• Perform quality checks at all stages of research to ensure accuracy and reliability. Establish best practices for B2B data collection, analysis, and reporting.

• Stay current with emerging AI technologies and integrate AI tools to optimize research workflows, ensuring responsible and ethical practices.

QUALIFICATIONS

• Master’s degree or higher in Business, Social Sciences, Marketing Research, Statistics, or a related field.

• 8+ years of research experience, including at least 3 years focused on B2B market research across diverse geographies.

• Direct experience supporting marketing teams and initiatives is required. Proven ability to partner with marketing stakeholders and deliver insights that inform marketing strategy and execution.

• Strong background in both qualitative and quantitative research methodologies.

• Demonstrated expertise with advanced analytics tools (R, Python, SPSS, SAS) and survey platforms.

• Experience with text data mining, syndicated data, and social listening tools.

• Proven ability to shape insights-driven marketing campaigns and event launches.

• Experience working in highly matrixed organizations; agency or consulting experience is a plus.

• Experience managing complex projects, driving cross-functional alignment, and influencing senior stakeholders.

• Excellent written and verbal communication skills, with the ability to create compelling presentations for senior audiences.

• Intellectually curious, creative, highly collaborative, adaptable, and motivated by impact.

WHO ARE WE?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

WHAT MAKES GARTNER A GREAT PLACE TO WORK?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

GARTNER IS THE WORLD AUTHORITY ON AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

WHAT DO WE OFFER?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 136,000 USD - 189,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID: 111302

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