Patient Services Manager Jobs at Orlando Health with Visa Sponsorship
Patient Services Manager jobs at Orlando Health sit at the intersection of clinical operations and patient experience, requiring strong leadership in a high-volume healthcare environment. Orlando Health has a consistent track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target for qualified foreign nationals.
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Overview:
Title: Manager, Patient Access
Department: Patient Access - Outpatient
Site: Orlando Health Bayfront Hospital (on site)
Location: St. Petersburg, FL
Shift: First / Days
Schedule: Full-Time, 8am-4:30pm, Mon-Fri
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Education/Training:
- Bachelor’s Degree in Business, Healthcare Administration, Finance; OR
- An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience:
- Four years (4) of Patient Access (Patient Business) experience required.
- One year (1) supervisory, lead or preceptor experience required.
Essential Functions:
- Develops goals and objectives.
- Plans, organizes, and directs department activities.
- Establishes and implements policies and procedures for department operations.
- Responsible for the management of all staff on-site in Human Resource related functions.
- Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
- Keeps administration informed of department activities, needs, and problems.
- Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
- Prepares departmental budget and ensures department operates within allocated expense structure.
- Responsible for site accounts receivable.
- Maintains appropriate statistical information.
- Establishes and maintains intra/interdepartmental communication.
- Networks within site facility to build physician and administrative relationships.
- Provides vision, direction, planning, and support to Administrators.
- Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
- Participates in administrative and management meetings and attends other meetings as necessary.
- Develops and maintains records, reports, and files.
- Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
- Maintains good payer relationships.
- Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
- Ensures implementation of process improvements.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions:
- Handles special projects for Patient Financial Services as necessary.
- Assume the responsibility for professional growth and development and continuing education.
- Conducts department meetings/in-services.
- Represents Orlando Health through community interaction.
- Performs other duties as assigned.
About the organization:
Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women’s services, and advanced surgical specialties. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.
Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community-focused care that has defined the hospital for generations.
Why Orlando Health is your best place to work:
✔ Education & Career Growth Assistance
✔ Comprehensive Health & Wellness coverage and resources
✔ Financial & Retirement Planning with Company Match
✔ Excellent Company Culture and Work–Life Balance
✔ Family & Pet Support
..and more!
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
Position Summary:
Overview:
Title: Manager, Patient Access
Department: Patient Access - Outpatient
Site: Orlando Health Bayfront Hospital (on site)
Location: St. Petersburg, FL
Shift: First / Days
Schedule: Full-Time, 8am-4:30pm, Mon-Fri
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Education/Training:
- Bachelor’s Degree in Business, Healthcare Administration, Finance; OR
- An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience:
- Four years (4) of Patient Access (Patient Business) experience required.
- One year (1) supervisory, lead or preceptor experience required.
Essential Functions:
- Develops goals and objectives.
- Plans, organizes, and directs department activities.
- Establishes and implements policies and procedures for department operations.
- Responsible for the management of all staff on-site in Human Resource related functions.
- Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
- Keeps administration informed of department activities, needs, and problems.
- Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
- Prepares departmental budget and ensures department operates within allocated expense structure.
- Responsible for site accounts receivable.
- Maintains appropriate statistical information.
- Establishes and maintains intra/interdepartmental communication.
- Networks within site facility to build physician and administrative relationships.
- Provides vision, direction, planning, and support to Administrators.
- Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
- Participates in administrative and management meetings and attends other meetings as necessary.
- Develops and maintains records, reports, and files.
- Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
- Maintains good payer relationships.
- Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
- Ensures implementation of process improvements.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions:
- Handles special projects for Patient Financial Services as necessary.
- Assume the responsibility for professional growth and development and continuing education.
- Conducts department meetings/in-services.
- Represents Orlando Health through community interaction.
- Performs other duties as assigned.
About the organization:
Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women’s services, and advanced surgical specialties. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.
Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community-focused care that has defined the hospital for generations.
Why Orlando Health is your best place to work:
✔ Education & Career Growth Assistance
✔ Comprehensive Health & Wellness coverage and resources
✔ Financial & Retirement Planning with Company Match
✔ Excellent Company Culture and Work–Life Balance
✔ Family & Pet Support
..and more!
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
Tips for Finding Patient Services Manager Jobs at Orlando Health
Align your credentials with Florida licensure requirements
Orlando Health operates across Florida, so verify that your healthcare administration credentials or clinical management certifications meet Florida state standards before applying. Gaps between your home country's requirements and Florida's can slow down offers and complicate visa petitions.
Target Orlando Health's multi-site patient services openings
Orlando Health posts Patient Services Manager roles across its hospital network and outpatient campuses. Applying across multiple facilities increases your chances, since sponsorship decisions are often made at the facility level alongside HR and the regional hiring manager.
Clarify LCA-linked prevailing wage expectations early
Before your offer is finalized, confirm that the proposed salary meets the DOL prevailing wage for your specific Orlando Health location and job title. Patient Services Manager roles span wage tiers, and a mismatch at this stage can delay or derail your H-1B petition.
Use Migrate Mate to filter verified sponsorship roles
Search and filter Patient Services Manager openings at Orlando Health based on confirmed visa sponsorship history. Migrate Mate lets you focus your effort on roles where sponsorship is documented, cutting out the guesswork around whether a specific posting will actually support a petition.
Prepare documentation showing healthcare operational leadership
Orlando Health expects Patient Services Manager candidates to demonstrate direct experience managing patient flow, staffing, or service delivery in a clinical setting. Gather performance reviews, team size records, and process improvement outcomes before your interview to support both the offer and any specialty occupation determination.
Account for H-1B cap timing in your job search timeline
If you need a cap-subject H-1B, USCIS registration opens in March for an October 1 start date. Build your Orlando Health application timeline around that window, since an offer made after March may require you to wait a full cycle before your petition can be filed.
Frequently Asked Questions
Does Orlando Health sponsor H-1B visas for Patient Services Managers?
Yes, Orlando Health sponsors H-1B visas for Patient Services Manager roles. The position generally qualifies as a specialty occupation requiring at least a bachelor's degree in healthcare administration, business, or a related field. Your employer will need to file a Labor Condition Application with the DOL before USCIS can process the H-1B petition, so expect several weeks of preparation before filing.
Which visa types are commonly used for Patient Services Manager roles at Orlando Health?
H-1B is the most common nonimmigrant visa for this role given its specialty occupation classification. Orlando Health also supports F-1 OPT and CPT for recent graduates, TN visas for Canadian and Mexican nationals in qualifying management categories, J-1 visa for exchange visitors, and immigrant pathways including EB-2 and EB-3 for longer-term sponsorship. The right visa depends on your nationality, education, and career stage.
What qualifications and experience does Orlando Health expect for Patient Services Manager positions?
Orlando Health typically looks for a bachelor's degree in healthcare administration, nursing, business, or a related discipline, combined with direct supervisory experience in a clinical or hospital operations environment. Experience managing patient access, scheduling, or front-line service teams in a high-volume setting is particularly relevant. For visa sponsorship purposes, your degree field needs to align directly with the job duties to satisfy specialty occupation requirements.
How do I apply for Patient Services Manager jobs at Orlando Health?
You can browse and apply for Patient Services Manager openings at Orlando Health through Migrate Mate, which filters listings by visa sponsorship eligibility so you can identify roles where international candidates are actively considered. When applying, clearly state your visa status and any sponsorship needs upfront. Orlando Health's recruitment process typically includes a phone screen, panel interview, and background verification before an offer is extended.
How do I plan my timeline if I need visa sponsorship for a Patient Services Manager role at Orlando Health?
If you're pursuing an H-1B, the USCIS registration period runs in March with an October 1 employment start at the earliest. Start your job search at least six months before that window to allow time for interviews, an offer, and LCA filing with the DOL. For OPT extensions or TN renewals, build in at least 90 days before your current authorization expires to avoid gaps in work eligibility.