Customer Service Management Jobs at Paychex with Visa Sponsorship
Paychex hires Customer Service Management professionals to lead client-facing teams across its payroll, HR, and benefits service lines. The company has an established pattern of sponsoring work visas for this function, making it a realistic target for international candidates building a management career in the U.S.
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Get Access To All JobsINTRODUCTION
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
ROLE AND RESPONSIBILITIES
Selling PEO products and services by developing new clients and increasing the client base to increase profits in the PEO Sales organization.
- Under general supervision of Sales management and within specific quota attainment guidelines for the position.
- Leverage the Go-to-Market Sales Strategy to identify customers’ needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client’s preference on in person or virtual interaction to increase revenue and market share.
- Scheduling appointments and visiting potential and current referral sources, specifically the broker channel to secure referrals to end users.
- Prospecting for new clients and new referral sources outside of the Paychex base, utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management.
- Analyzing the prospects’ needs and interests, determining which products are appropriate and referring to the correct sales partner to ensure client satisfaction.
- Completing and submitting accurate new business paperwork, expense reports and weekly activity reports by agreed upon dates set by Sales management.
- Onboard PEO clients, following policies and procedures to ensure a smooth transition onto the PEO service. Expediting the resolution of client problems or complaints to facilitate a positive onboarding experience.
- Projecting a positive image in representing the Corporation to clients and the community to create Sales opportunity.
- Attend partner meetings to educate on PEO services and processes.
- Achieving and continually develop technical, competitive and sales skills knowledge to effectively represent PEO Sales organization.
- May be required to travel outside of geographical territory for purposes of attending Conference, training sessions and/or area regional or national meetings.
BASIC QUALIFICATIONS
- H.S. Diploma - Required
- 4 years of experience in HCM or PEO Sales.
- Valid Driver's License - Required
COMPENSATION
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $72,000 - $250,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
LIVE THE PAYCHEX VALUES
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
WHAT'S IN IT FOR YOU?
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
NOT SURE IF YOU MEET EVERY REQUIREMENT?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
INTRODUCTION
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
ROLE AND RESPONSIBILITIES
Selling PEO products and services by developing new clients and increasing the client base to increase profits in the PEO Sales organization.
- Under general supervision of Sales management and within specific quota attainment guidelines for the position.
- Leverage the Go-to-Market Sales Strategy to identify customers’ needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client’s preference on in person or virtual interaction to increase revenue and market share.
- Scheduling appointments and visiting potential and current referral sources, specifically the broker channel to secure referrals to end users.
- Prospecting for new clients and new referral sources outside of the Paychex base, utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management.
- Analyzing the prospects’ needs and interests, determining which products are appropriate and referring to the correct sales partner to ensure client satisfaction.
- Completing and submitting accurate new business paperwork, expense reports and weekly activity reports by agreed upon dates set by Sales management.
- Onboard PEO clients, following policies and procedures to ensure a smooth transition onto the PEO service. Expediting the resolution of client problems or complaints to facilitate a positive onboarding experience.
- Projecting a positive image in representing the Corporation to clients and the community to create Sales opportunity.
- Attend partner meetings to educate on PEO services and processes.
- Achieving and continually develop technical, competitive and sales skills knowledge to effectively represent PEO Sales organization.
- May be required to travel outside of geographical territory for purposes of attending Conference, training sessions and/or area regional or national meetings.
BASIC QUALIFICATIONS
- H.S. Diploma - Required
- 4 years of experience in HCM or PEO Sales.
- Valid Driver's License - Required
COMPENSATION
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $72,000 - $250,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
LIVE THE PAYCHEX VALUES
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
WHAT'S IN IT FOR YOU?
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
NOT SURE IF YOU MEET EVERY REQUIREMENT?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
See all 35+ Customer Service Management at Paychex jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Paychex Jobs
Frame your credentials around U.S. client service
Paychex serves small and mid-sized businesses across the U.S., so hiring managers want to see experience managing teams that handle high-volume client accounts. Translate your overseas leadership experience into outcomes like retention rates, escalation resolution, and team performance metrics.
Target Paychex roles tied to existing service centers
Paychex concentrates Customer Service Management hiring around its major service center locations. Search by these locations specifically rather than browsing nationally. Roles tied to an established office are far more likely to have a sponsorship infrastructure already in place.
Confirm specialty occupation fit before applying
H-1B eligibility for Customer Service Management hinges on whether the role requires a bachelor's degree in a specific field. USCIS scrutinizes management titles closely, so check that the job posting explicitly states a degree requirement in business, communications, or a related discipline.
Align your application timeline with H-1B cap deadlines
If you're not already on an H-1B, Paychex would need to register you in the annual USCIS lottery, with registration opening in March for an October 1 start date. Start conversations with recruiters by January to leave time for internal approvals before the registration window opens.
Use Migrate Mate to filter Paychex openings by visa type
Not every Customer Service Management listing at Paychex will surface in a standard job search. Migrate Mate lets you filter open roles by the specific visa types Paychex sponsors, so you can focus your applications on positions where sponsorship is already on the table.
Ask about PERM early if you want permanent residence
Paychex has sponsored EB-2 and EB-3 Green Cards for this function, meaning PERM labor certification is part of their process. Ask your recruiter during the offer stage whether the company initiates PERM alongside the H-1B petition or only after a defined tenure period.
Customer Service Management at Paychex jobs are hiring across the US. Find yours.
Find Customer Service Management at Paychex JobsFrequently Asked Questions
Does Paychex sponsor H-1B visas for Customer Service Managements?
Yes, Paychex has an active history of sponsoring H-1B visas for Customer Service Management roles. Sponsorship is not automatic for every open position, so it's worth confirming with the recruiter early in the process. Roles based at established Paychex service centers are the most consistent candidates for sponsorship, as those locations already have the legal and HR infrastructure to support H-1B filings.
Which visa types does Paychex commonly use for Customer Service Management roles?
Paychex sponsors both nonimmigrant and immigrant visa categories for this function. On the nonimmigrant side, the H-1B is the primary pathway for specialty occupation roles in management. For candidates on a longer-term trajectory, Paychex has also supported EB-2 and EB-3 Green Card sponsorship, which requires PERM labor certification through the Department of Labor before USCIS adjudicates the immigrant petition.
What qualifications does Paychex expect for Customer Service Management positions?
Paychex typically expects a bachelor's degree in business, communications, or a related field, combined with direct experience managing client service teams. Because Paychex operates in the payroll and HR services space, familiarity with B2B account management, SLA-driven environments, or financial services client support strengthens your application considerably. Leadership experience in high-volume, multi-channel service operations is weighted heavily in the screening process.
How do I apply for Customer Service Management jobs at Paychex?
You can apply directly through the Paychex careers portal. For a faster way to identify which open roles align with your visa situation, Migrate Mate filters Paychex Customer Service Management listings by the visa types the company sponsors, so you're not spending time on positions that won't lead to sponsorship. Once you've identified a target role, apply early and flag your visa requirements in your initial recruiter conversation.
How do I plan my timeline if Paychex needs to sponsor my H-1B for a Customer Service Management role?
If you're subject to the H-1B cap, the employment start date under a new petition is October 1, and USCIS opens lottery registration each March. To give Paychex's legal team enough runway, aim to have an offer in hand by January or February. If you're already on an H-1B with another employer, Paychex can file an H-1B transfer petition at any time, and you can begin work once USCIS issues a receipt notice.
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