Customer Success Jobs at Paychex with Visa Sponsorship
Paychex hires Customer Success professionals to support clients across payroll, HR, and benefits platforms. The company has an established sponsorship track record for this function, making it a realistic target for H-1B and employment-based Green Card applicants with client-facing experience in SaaS or financial services.
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INTRODUCTION
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
ROLE AND RESPONSIBILITIES
The Sales Representative sells Paychex solutions and support within current client base as well as new to clients. Helping small business owners succeed while increasing the Paychex footprint in the marketplace.
- Self-generate leads and prospect existing clients via phone and email to schedule quality meetings daily using targeted lists
- Review client data using Paychex sales tools to prepare for discovery meetings, uncover client needs, and propose Paychex solutions, referring to partners as needed
- Create proposals from meeting insights, follow up with clients to discuss solutions and pricing, and secure their decision
- Meet with clients to review agreements, and negotiate as necessary to close sales
- Showing up professionally and projecting a positive image when engaging with clients and the community
- Meet with manager weekly for 1:1 to review current performance, review sales calls and meetings, receive coaching and strategize to close open pipeline
- Participate in weekly team meetings to review strategies, team results, collaborate on best practices, and discuss opportunities to achieve personal and district sales quotas
- Coordinate with HR Business Partners to review sold accounts, schedule hand-off meetings, and plan HR assessments for next steps
- Attend partner meetings to educate partners on HCM solutions, services and processes
- Ensure accuracy and timely submission of sales paperwork, expense reports, and activity reports as per sales management deadlines
- Continuously sharpen sales skills and knowledge to achieve sales targets and performance metrics
BASIC QUALIFICATIONS
- Associate's Degree - Preferred
- 3 years of experience in inside or outside business-to-business sales
- 3 years of experience in Digital Media, Health Insurance, HR Services, Retail, Hospitality, Recruitment, Financial Services, Insurance, Marketing, Automotive, Information Technology, Professional Services
- Accountability Intermediate - Required
- Adaptability Intermediate - Required
- Closing (Sales) Intermediate - Required
- Goal-Oriented Intermediate - Required
- Relationship Building - Required
- Sales - Required
- Sales Presentations - Required
- Sales Prospecting - Required
- Self-Discipline - Required
- Self-Motivation - Required
COMPENSATION
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $55,000 - $145,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
LIVE THE PAYCHEX VALUES
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
WHAT'S IN IT FOR YOU?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

INTRODUCTION
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
ROLE AND RESPONSIBILITIES
The Sales Representative sells Paychex solutions and support within current client base as well as new to clients. Helping small business owners succeed while increasing the Paychex footprint in the marketplace.
- Self-generate leads and prospect existing clients via phone and email to schedule quality meetings daily using targeted lists
- Review client data using Paychex sales tools to prepare for discovery meetings, uncover client needs, and propose Paychex solutions, referring to partners as needed
- Create proposals from meeting insights, follow up with clients to discuss solutions and pricing, and secure their decision
- Meet with clients to review agreements, and negotiate as necessary to close sales
- Showing up professionally and projecting a positive image when engaging with clients and the community
- Meet with manager weekly for 1:1 to review current performance, review sales calls and meetings, receive coaching and strategize to close open pipeline
- Participate in weekly team meetings to review strategies, team results, collaborate on best practices, and discuss opportunities to achieve personal and district sales quotas
- Coordinate with HR Business Partners to review sold accounts, schedule hand-off meetings, and plan HR assessments for next steps
- Attend partner meetings to educate partners on HCM solutions, services and processes
- Ensure accuracy and timely submission of sales paperwork, expense reports, and activity reports as per sales management deadlines
- Continuously sharpen sales skills and knowledge to achieve sales targets and performance metrics
BASIC QUALIFICATIONS
- Associate's Degree - Preferred
- 3 years of experience in inside or outside business-to-business sales
- 3 years of experience in Digital Media, Health Insurance, HR Services, Retail, Hospitality, Recruitment, Financial Services, Insurance, Marketing, Automotive, Information Technology, Professional Services
- Accountability Intermediate - Required
- Adaptability Intermediate - Required
- Closing (Sales) Intermediate - Required
- Goal-Oriented Intermediate - Required
- Relationship Building - Required
- Sales - Required
- Sales Presentations - Required
- Sales Prospecting - Required
- Self-Discipline - Required
- Self-Motivation - Required
COMPENSATION
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $55,000 - $145,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
LIVE THE PAYCHEX VALUES
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
WHAT'S IN IT FOR YOU?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
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Get Access To All JobsTips for Finding Customer Success Jobs at Paychex Jobs
Frame your experience around client retention outcomes
Paychex Customer Success roles prioritize measurable client outcomes over process familiarity. Before applying, document specific retention rates, upsell results, or onboarding improvements you drove so your resume speaks directly to what their hiring managers evaluate.
Target roles with existing LCA filings
Search DOL's LCA disclosure database for Paychex job titles in Customer Success. If the company has filed Labor Condition Applications for similar roles before, that signals an established internal process and reduces the risk of sponsorship delays or refusals on your offer.
Build familiarity with HCM and payroll platforms
Paychex serves accounting and small business clients, so Customer Success candidates with hands-on experience in HCM, payroll, or benefits software carry a strong advantage. Certifications or prior work with platforms like Paychex Flex, ADP, or similar tools strengthen your profile before interviews.
Time your application around H-1B cap deadlines
If you need cap-subject H-1B sponsorship, USCIS registration opens in March each year. Paychex roles that fill in Q4 or Q1 often align with that window. Applying in January or February gives your offer enough runway to register before the deadline closes.
Use Migrate Mate to surface open roles quickly
Finding which Paychex Customer Success openings are actively seeking sponsored candidates takes time. Use Migrate Mate to filter verified sponsoring employers and surface relevant listings, so you spend your effort on applications with a realistic path to visa support.
Customer Success at Paychex jobs are hiring across the US. Find yours.
Find Customer Success at Paychex JobsFrequently Asked Questions
Does Paychex sponsor H-1B visas for Customer Success?
Yes, Paychex has a track record of sponsoring H-1B visas for Customer Success roles. The company operates at a scale that supports internal immigration processes, and Customer Success is one of the functions where sponsorship has been documented. Your best approach is to confirm sponsorship willingness directly during the offer stage and ask whether the role is eligible for both H-1B and eventual Green Card support.
How do I apply for Customer Success jobs at Paychex?
Start by applying through Paychex's careers portal, filtering for Customer Success or Client Success job titles. Tailor your resume to emphasize client retention, HCM platform experience, and outcomes relevant to small business or accounting clients. You can also use Migrate Mate to browse open Customer Success positions at Paychex that are flagged for visa sponsorship, which saves time identifying the right openings before you apply.
Which visa types does Paychex use for Customer Success roles?
H-1B is the most common nonimmigrant visa used for Customer Success positions at Paychex, particularly for candidates already in the U.S. on OPT or a prior employer's H-1B. For longer-term sponsorship, Paychex has also supported employment-based Green Card pathways through EB-2 and EB-3 PERM labor certification, which suits candidates who want permanent residence tied to their role.
What qualifications does Paychex expect for sponsored Customer Success roles?
Paychex typically expects a bachelor's degree in a relevant field such as business, finance, or information systems, along with direct client-facing experience in SaaS, payroll, or HR technology. For H-1B eligibility, the role must qualify as a specialty occupation under USCIS standards, which means the degree requirement needs to be clearly tied to the job's core responsibilities, not just listed as preferred.
How long does the sponsorship and hiring process take at Paychex?
From offer to work authorization, timelines depend on your current visa status. If you're transferring an existing H-1B, Paychex can file a portability transfer and you can start once USCIS receives the petition. For cap-subject H-1B cases, you'll need to wait for the annual lottery in March and an October 1 start date. PERM-based Green Card cases typically run 18 to 36 months from the initial filing, depending on your priority date.
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