Customer Success Jobs at Spotify with Visa Sponsorship

INTRODUCTION

Spotify is seeking an innovative and strategically-minded Associate Director to lead the development of our Audiobook consumer propositions. This will involve building business plans for evolving our consumer value proposition, expanding into new markets and testing into new formats. We are looking for someone who is equal parts strategist and operator. You’re adept at big picture strategic thinking and you know how to execute, bringing strategy to life owning the subscriber funnel, leading high-velocity experimentation, and driving measurable acquisition and retention metrics. This is a high-impact, cross-functional role that requires strategic acumen, applied growth experience, business modeling expertise, and a passion for reading. This position reports to the Director of Audiobooks Growth and will play a pivotal role in shaping the future of Books on Spotify.

ROLE AND RESPONSIBILITIES

• Build a roadmap for market and format expansion to capture more of the book industry, evaluating the business impact, prioritize initiatives to invest in, and execute against them. Example projects include:
• Developing a strategy on how to scale our Audiobooks+ add-on business into a leading subscription product
• Developing the growth case and strategic roadmap for market expansion - overseeing the project through to completion navigating operational and strategic complexities
• Developing growth strategies for new Book monetization initiatives, from early concepting through to leadership recommendation and execution
• Scoping white space opportunities like ad-supported tiers, book clubs, interactive formats and underserved genres
• Become an expert on Audiobooks performance on Spotify and the overall industry - understanding growth trends, market share, business model and overall P&L - ultimately helping to identify and inform key investment areas
• Guide and review analytical work across projects, raising the bar on rigor, clarity, and strategic thinking
• Partner with Product, Consumer Research, Data Science, and Finance to translate insights into clear, actionable strategies

BASIC QUALIFICATIONS

• 10+ years of experience in growth and strategy, ideally within technology, subscriptions, media or publishing
• Experienced in evaluating early stage investment bets, developing and launching new business lines and products
• You’re comfortable operating with ambiguity and enjoy shaping new ideas where the path forward isn’t fully defined
• Has strong analytical chops, is experienced with metrics frameworks and grounding recommendations in strong data
• Excited by the opportunity to shape the future of books on Spotify
• We are looking for a creative problem solver who is part player, part coach. Someone who is a high impact individual contributor, able to influence cross functional teams and to stretch into a management role
• You’re a proactive, independent problem-solver who can balance big-picture thinking with analytical detail
• Effective communicator, collaborator, and operator who can manage in fast-paced environments and influence senior stakeholders in a matrix organization
• You have experience working with large datasets; familiarity with SQL or BigQuery is a plus; and are skilled in the use of AI tools

LOCATION

• This role is based in New York, New York or London, United Kingdom
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
• We ask that you come in 2-3 times per week

COMPENSATION

• The United States base range for this position is $160,147 - $228,781, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.