Customer Service Management Jobs at Stryker with Visa Sponsorship
Stryker hires Customer Service Management professionals to lead teams and drive service operations across its medical device portfolio. The company has an established track record of sponsoring work visas for this function, making it a realistic target for international candidates with relevant experience.
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Get Access To All JobsEssential Functions
- Provides clinical support by managing all relevant Stryker Communications equipment across multiple facilities within a health system.
- Provides OR Support for Studio 3 and DataMediatOR.
- Coordinates and assists IT and OR management for future Studio 3 and DataMediatOR implementation and go-live.
- Communicate and implement training/education plans with existing customers.
- Assist with opening and closing of troubleshooting tickets.
- Act as a liaison for other end users, IT and Stryker.
- Attend weekly calls and assist the project managers, sales representatives, and other associated business units.
- Anticipates related device and support needs of the hospital facility.
- Is responsible for trouble-shooting and maintaining Stryker equipment and related devices.
- Works with surgeons, O.R. personnel, biomedical, IT and all other related personnel.
- Provide physicians and OR personnel with education on new and current products.
- Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
- Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
- Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
- The ability to provide on-call services, as required, by the medical facility within designated territory.
- Adheres to all Stryker and medical facility policies, standards and procedures.
Qualifications
- Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
- Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
- Excellent time management skills with ability to use independent judgment and critical thinking effectively.
- Must be able to explain and generate detailed guidelines and procedures.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Must have basic knowledge of video signal forms, ex. DVI, SVID, SDI, VGA, Fiber, etc.
- Excellent analytical skills.
- Excellent interpersonal skills.
- Excellent equipment problem-solving skills.
- Overnight travel required: 10%.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Essential Functions
- Provides clinical support by managing all relevant Stryker Communications equipment across multiple facilities within a health system.
- Provides OR Support for Studio 3 and DataMediatOR.
- Coordinates and assists IT and OR management for future Studio 3 and DataMediatOR implementation and go-live.
- Communicate and implement training/education plans with existing customers.
- Assist with opening and closing of troubleshooting tickets.
- Act as a liaison for other end users, IT and Stryker.
- Attend weekly calls and assist the project managers, sales representatives, and other associated business units.
- Anticipates related device and support needs of the hospital facility.
- Is responsible for trouble-shooting and maintaining Stryker equipment and related devices.
- Works with surgeons, O.R. personnel, biomedical, IT and all other related personnel.
- Provide physicians and OR personnel with education on new and current products.
- Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
- Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
- Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
- The ability to provide on-call services, as required, by the medical facility within designated territory.
- Adheres to all Stryker and medical facility policies, standards and procedures.
Qualifications
- Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
- Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
- Excellent time management skills with ability to use independent judgment and critical thinking effectively.
- Must be able to explain and generate detailed guidelines and procedures.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Must have basic knowledge of video signal forms, ex. DVI, SVID, SDI, VGA, Fiber, etc.
- Excellent analytical skills.
- Excellent interpersonal skills.
- Excellent equipment problem-solving skills.
- Overnight travel required: 10%.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
See all 145+ Customer Service Management at Stryker jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Stryker roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Stryker Jobs
Align your credentials to specialty occupation standards
H-1B eligibility requires your role to qualify as a specialty occupation. For Customer Service Management at Stryker, frame your degree in business, operations, or a related field as directly tied to the technical complexity of managing medical device service workflows.
Target Stryker's divisional hiring cycles strategically
Stryker hires Customer Service Management roles across divisions like Spine, Instruments, and MedSurg. Roles tied to regulated product lines tend to have stronger sponsorship precedent, so focus your search on divisions where service operations intersect with compliance or field support functions.
Raise sponsorship during the offer stage, not before
Bring up visa sponsorship after Stryker extends an offer or signals strong interest. At that point, their recruiting and immigration teams evaluate the role, not the candidate in the abstract, which significantly improves the outcome of the conversation.
Understand the PERM timeline for longer-term planning
If your goal is a Green Card, PERM labor certification through DOL can take 12 to 18 months before an I-140 is even filed. Start that conversation with Stryker's HR team early so sponsorship timelines align with your current visa status.
Use Migrate Mate to filter open Customer Service Management roles at Stryker
Search Migrate Mate to browse Customer Service Management positions at Stryker that are open to sponsored candidates. Filtering by role and visa type saves time and surfaces opportunities that match your specific authorization situation.
Prepare for USCIS requests by documenting your scope of authority
USCIS often scrutinizes Customer Service Management petitions to confirm the role requires a specialized degree rather than general experience. Gather documentation showing your direct oversight of technical service processes, escalation protocols, or cross-functional coordination within a medical device context.
Customer Service Management at Stryker jobs are hiring across the US. Find yours.
Find Customer Service Management at Stryker JobsFrequently Asked Questions
Does Stryker sponsor H-1B visas for Customer Service Managements?
Yes, Stryker sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation, meaning it requires at least a bachelor's degree in a specific field. Roles that involve managing service operations for regulated medical devices tend to meet this threshold. You'll need to work with Stryker's internal immigration team to confirm eligibility once you have an offer.
Which visa types does Stryker commonly use for Customer Service Management roles?
Stryker sponsors several visa categories for Customer Service Management positions, including H-1B for specialty occupation workers, TN visas for Canadian and Mexican nationals in qualifying professional categories, and F-1 OPT or CPT for recent graduates in active training periods. For candidates pursuing permanent residence, Stryker also has experience with EB-2 and EB-3 Green Card sponsorship through the PERM process.
What qualifications does Stryker expect for Customer Service Management roles?
Stryker generally looks for candidates with a bachelor's degree in business, operations management, healthcare administration, or a related field, combined with direct experience leading customer service or field support teams. In the medical device space, familiarity with regulated environments, complaint handling workflows, or cross-functional coordination with sales and clinical teams strengthens your application considerably.
How do I apply for Customer Service Management jobs at Stryker?
You can browse current Customer Service Management openings at Stryker through Migrate Mate, which filters roles by visa sponsorship eligibility so you're not wasting time on positions that won't work for your situation. Applications go through Stryker's own careers portal. Tailor your resume to highlight team leadership, service metrics, and any experience in medical devices or other regulated industries.
How do I plan my visa timeline when targeting a role at Stryker?
Timing depends on your current status. F-1 OPT gives you up to 12 months of work authorization after graduation, with a possible 24-month STEM extension, which creates a window to secure an H-1B. USCIS opens H-1B registration in March each year for an October 1 start date, so an offer needs to be in place before then. If you're already working on a different employer's H-1B, Stryker can file an H-1B transfer without waiting for cap season.
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