Service Operations Manager Jobs at Sweetgreen with Visa Sponsorship
Service Operations Manager roles at Sweetgreen sit at the intersection of people leadership, supply chain coordination, and fast-casual restaurant execution. Sweetgreen has a track record of sponsoring permanent residency pathways for operations talent, making it a realistic target for international candidates building a long-term U.S. career.
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Get Access To All JobsA Healthier Future Starts With You
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.
What You’ll Do
Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
Essential Functions
- People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
- Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
- Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
- Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
- Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
- Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.
What Makes You Stand Out
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
- Strong financial acumen: managing budgets, labor, and P&L effectively.
- Proven experience hiring, coaching, and developing high-performing teams.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset with curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations is a plus.
Minimum Requirements
- Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
- 3+ years in food service, with at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skilled in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
What Perks You’ll Get
- Competitive base salary + 20% bonus potential.
- Medical, dental, + vision plans.
- Paid vacation + wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- A collaborative team that lives our core values.
- Clear career path for personal and professional development.
Who We Are
Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.
Salary range for this role: Starting salary range based on experience $68,000-$84,000 USD
Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
Sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
A Healthier Future Starts With You
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.
What You’ll Do
Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
Essential Functions
- People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
- Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
- Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
- Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
- Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
- Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.
What Makes You Stand Out
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
- Strong financial acumen: managing budgets, labor, and P&L effectively.
- Proven experience hiring, coaching, and developing high-performing teams.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset with curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations is a plus.
Minimum Requirements
- Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
- 3+ years in food service, with at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skilled in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
What Perks You’ll Get
- Competitive base salary + 20% bonus potential.
- Medical, dental, + vision plans.
- Paid vacation + wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- A collaborative team that lives our core values.
- Clear career path for personal and professional development.
Who We Are
Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.
Salary range for this role: Starting salary range based on experience $68,000-$84,000 USD
Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
Sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
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Get Access To All JobsTips for Finding Service Operations Manager Jobs at Sweetgreen Jobs
Frame your background in operations metrics
Sweetgreen evaluates Service Operations Managers on measurable outcomes: labor efficiency, throughput, and food quality standards. Document specific operational results from previous roles before applying. Hiring teams in fast-casual environments respond to numbers, not just titles.
Target Sweetgreen markets with high store density
Sweetgreen's Service Operations Manager openings cluster in markets where they're actively expanding. Concentrating your search on cities with multiple locations increases your odds of landing a role that justifies the employer's investment in sponsorship paperwork.
Clarify EB-2 versus EB-3 eligibility before your offer stage
Sweetgreen has sponsored both EB-2 and EB-3 Green Cards for operations roles. Which category applies depends on your degree and the specific job requirements. Understand the distinction before negotiating your offer so you can ask informed questions during the process.
Understand the PERM timeline for food service roles
Green Card sponsorship through PERM requires the DOL to certify that no qualified U.S. workers are available. For Service Operations Manager positions, that process can take a year or more. Factor this into your timeline when evaluating whether to accept an offer without an existing visa status.
Confirm I-9 and E-Verify procedures before your start date
Sweetgreen participates in E-Verify, so your work authorization must be confirmed before Day 1. If you're transitioning between visa statuses, coordinate your I-9 documentation with HR at least two weeks before onboarding to avoid any gap that could delay your start.
Use Migrate Mate to filter Sweetgreen openings by sponsorship
Sweetgreen posts Service Operations Manager roles across multiple markets simultaneously, and not every listing explicitly flags sponsorship. Use Migrate Mate to surface only the Sweetgreen positions where sponsorship has been part of past hiring, so you're not applying blindly.
Service Operations Manager at Sweetgreen jobs are hiring across the US. Find yours.
Find Service Operations Manager at Sweetgreen JobsFrequently Asked Questions
Does Sweetgreen sponsor H-1B visas for Service Operations Managers?
Sweetgreen's documented sponsorship activity for Service Operations Manager roles has been concentrated in permanent residency categories rather than the H-1B. That doesn't rule out H-1B sponsorship entirely, but candidates targeting this role should be prepared for the conversation to center on Green Card pathways like EB-2 or EB-3 rather than a nonimmigrant work visa.
Which visa types are commonly used for Service Operations Manager roles at Sweetgreen?
Based on Sweetgreen's sponsorship history for this function, EB-2 and EB-3 immigrant visa categories are the primary pathways. Both require PERM labor certification filed with the DOL. EB-2 generally applies when the role requires an advanced degree or equivalent, while EB-3 covers positions requiring a standard bachelor's degree and relevant professional experience.
What qualifications does Sweetgreen expect for a Service Operations Manager?
Sweetgreen typically looks for candidates with experience managing multi-unit or high-volume food service operations, strong team leadership skills, and familiarity with supply chain coordination in a fast-casual or restaurant context. A bachelor's degree in operations, business, or a related field is common. Demonstrable results in areas like labor scheduling, food safety compliance, and throughput improvement strengthen your application significantly.
How long does the Green Card sponsorship process take if Sweetgreen agrees to sponsor me?
The PERM labor certification stage alone typically takes 12 to 18 months with the DOL, and that's before USCIS reviews the I-140 immigrant petition. Your total timeline to a Green Card will also depend on your country of birth and the applicable visa priority date. Indian and Chinese nationals face longer backlogs due to per-country limits. Plan for a multi-year process from the point your employer agrees to sponsor.
How do I apply for Service Operations Manager jobs at Sweetgreen?
Sweetgreen posts open roles on their careers page, and positions are spread across multiple U.S. markets. For international candidates, the most efficient approach is to use Migrate Mate, which filters Sweetgreen's Service Operations Manager listings specifically for roles where the company has a history of sponsoring international talent. This saves you from applying to postings where sponsorship is unlikely to be offered.
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