Customer Operations Manager Jobs at Sweetgreen with Visa Sponsorship
Customer Operations Manager roles at Sweetgreen sit at the intersection of fast-casual restaurant technology and guest experience, overseeing digital ordering, support workflows, and cross-functional coordination. Sweetgreen has pursued employment-based sponsorship for operations professionals, making it a realistic target for candidates who need Green Card pathways.
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Get Access To All JobsA Healthier Future Starts With You
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.
What You’ll Do
Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
Essential Functions
- People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
- Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
- Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
- Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
- Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
- Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.
What Makes You Stand Out
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
- Strong financial acumen: managing budgets, labor, and P&L effectively.
- Proven experience hiring, coaching, and developing high-performing teams.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset with curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations is a plus.
Minimum Requirements
- Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
- 3+ years in food service, with at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skilled in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
What Perks You’ll Get
- Competitive base salary + 20% bonus potential.
- Medical, dental, + vision plans.
- Paid vacation + wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- A collaborative team that lives our core values.
- Clear career path for personal and professional development.
Who We Are
Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.
Salary range for this role:
Starting salary range based on experience
$75,000—$85,000 USD
Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
Sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
A Healthier Future Starts With You
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.
What You’ll Do
Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
Essential Functions
- People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
- Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
- Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
- Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
- Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
- Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.
What Makes You Stand Out
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
- Strong financial acumen: managing budgets, labor, and P&L effectively.
- Proven experience hiring, coaching, and developing high-performing teams.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset with curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations is a plus.
Minimum Requirements
- Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
- 3+ years in food service, with at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skilled in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
What Perks You’ll Get
- Competitive base salary + 20% bonus potential.
- Medical, dental, + vision plans.
- Paid vacation + wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- A collaborative team that lives our core values.
- Clear career path for personal and professional development.
Who We Are
Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.
Salary range for this role:
Starting salary range based on experience
$75,000—$85,000 USD
Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
Sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
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Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Sweetgreen Jobs
Frame your experience around digital operations
Sweetgreen's customer operations function is deeply tied to its app, kiosk, and digital order management systems. Highlight experience with omnichannel support tools, ticketing platforms, or restaurant tech stacks when building your application materials.
Target roles with PERM-eligible seniority signals
EB-2 and EB-3 sponsorship requires DOL PERM labor certification, which Sweetgreen has used for operations managers. Applying to roles with explicit supervisory scope or cross-functional ownership strengthens the case that the position meets PERM's specialty criteria.
Research Sweetgreen's regional expansion markets
Sweetgreen opens Customer Operations Manager roles when entering or scaling new markets. Checking for postings tied to expansion cities gives you a window before headcount is locked and sponsorship decisions are already made.
Ask about sponsorship timing before final interviews
EB-3 PERM timelines run 12 to 24 months from filing to approval, not including visa queue waits. Clarify during the offer stage whether Sweetgreen's HR team initiates PERM concurrently with your start date or waits through a tenure period first.
Use Migrate Mate to filter Sweetgreen openings by sponsorship
Customer Operations Manager postings at Sweetgreen don't always flag sponsorship eligibility in the job description. Use Migrate Mate to surface Sweetgreen roles verified for employment-based sponsorship, so you're not guessing before you apply.
Align your credentials to food and beverage operations norms
PERM requires Sweetgreen to document that no qualified U.S. worker was available. A background that combines customer experience leadership with food service, hospitality tech, or QSR operations makes it harder to find an equivalent domestic candidate, which works in your favor.
Customer Operations Manager at Sweetgreen jobs are hiring across the US. Find yours.
Find Customer Operations Manager at Sweetgreen JobsFrequently Asked Questions
Does Sweetgreen sponsor H-1B visas for Customer Operations Managers?
Sweetgreen's documented sponsorship activity for Customer Operations Manager roles has been through employment-based Green Card pathways, specifically EB-2 and EB-3, rather than H-1B. H-1B sponsorship is possible but less commonly associated with this function at Sweetgreen. If you're currently on H-1B status through another employer, you'd typically need your new employer to file an H-1B transfer, which Sweetgreen would need to agree to separately.
Which visa types are commonly used for Customer Operations Manager roles at Sweetgreen?
The EB-2 and EB-3 immigrant visa categories are the primary sponsorship paths Sweetgreen has used for Customer Operations Manager positions. EB-3 is the more common route for roles that require a bachelor's degree and relevant experience but don't necessarily meet the advanced degree threshold for EB-2. Both require DOL PERM labor certification before USCIS can adjudicate the immigrant petition.
What qualifications or experience does Sweetgreen expect for Customer Operations Manager roles?
Sweetgreen typically looks for candidates with experience managing customer support or operations teams, familiarity with digital ordering platforms or CRM tools, and a background in food and beverage, hospitality, or consumer-facing tech. A bachelor's degree in business, operations, or a related field is generally expected. Cross-functional project management experience, particularly coordinating between restaurant operations and technology teams, is a meaningful differentiator.
How do I apply for Customer Operations Manager jobs at Sweetgreen?
You can find current Customer Operations Manager openings at Sweetgreen through Migrate Mate, which filters for roles with verified employment-based sponsorship eligibility so you're not spending time on applications that won't support your visa situation. When you apply, tailor your resume to Sweetgreen's operational and digital product context. Sweetgreen's hiring process for this role typically involves a recruiter screen, a case-based or operational interview, and a final round with senior leadership.
How long does the Green Card sponsorship process take if Sweetgreen offers to sponsor me?
If Sweetgreen agrees to sponsor you through EB-3, the PERM labor certification with the DOL alone takes 12 to 24 months under standard processing. After PERM approval, USCIS adjudicates the I-140 immigrant petition, and then you enter the visa queue, which for Indian nationals can stretch considerably longer due to per-country backlogs. Starting this conversation early in the offer process gives you the clearest picture of your realistic timeline.
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