Todyl Visa Sponsorship Jobs USA
Todyl operates in the Consulting and Professional Services space, sponsoring H-1B visa and F-1 OPT visas for qualified international candidates. While not among the highest-volume sponsors, Todyl does have an active sponsorship track record, making it a viable target for skilled professionals in compatible roles.
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Get Access To All JobsTechnical Support Engineer III
About us
Todyl puts world-class networking and security within reach of every business. The Todyl Security Platform converges SASE, SIEM, Endpoint Security, GRC, MXDR, and more into a cloud-native, single-agent platform specifically built for MSPs, MSSPs, and Mid-Market IT Professionals. We are a fast-paced, dynamic start-up, passionate about simplifying complex networking and security for businesses of all sizes.
About The Role
Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements.
Responsibilities
- Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
- Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
- Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
- Serve as an escalation point for Tier 1 and Tier 2 engineers, helping guide investigation paths and resolution strategy.
- Partner with Engineering, Product, QA, and other internal teams to identify root cause, validate fixes, and improve the customer experience.
- Create, review, and improve internal and external documentation, including knowledge base articles, troubleshooting guides, and process notes.
- Identify patterns in recurring issues and recommend improvements to product workflows, support processes, and customer-facing guidance.
- Participate in an on-call rotation and provide timely support for urgent customer-impacting issues.
- Model strong case ownership, clear communication, and a high standard of technical professionalism.
Requirements
- 4+ years of experience in product support, technical support engineering, systems administration, network administration, security operations, or a related technical role.
- Strong troubleshooting skills with the ability to isolate issues, validate assumptions, and drive resolution across complex environments.
- Experience with RMM and PSA tools commonly used by MSPs, MSSPs, or IT service providers.
- Hands-on experience configuring and troubleshooting hardware firewalls, VPNs, routing, DNS, DHCP, NAT, and related network services.
- Experience with Microsoft 365, Azure, Entra ID, Windows Server, Active Directory, and domain-based environments.
- Working knowledge of endpoint, network security, and cloud security concepts.
- Familiarity with Windows, macOS, and Linux troubleshooting.
- Ability to communicate technical concepts clearly to customers, partners, and internal stakeholders with different levels of technical depth.
- Ability to manage multiple priorities in a fast-paced environment while maintaining strong ownership and follow-through.
- CompTIA Security+, Network+, or equivalent certification, knowledge, or practical experience.
Preferred Qualifications
- Experience supporting cybersecurity platforms, SASE, SIEM, EDR, MXDR, or managed security services.
- Prior experience working with MSP or MSSP partners.
- Experience mentoring junior engineers, leading technical investigations, or improving team processes.
- Comfortable reading logs, interpreting alerts, and translating technical findings into customer-ready updates.
What Success Looks Like
- Customers receive clear, confident guidance on complex technical issues.
- Escalations are well-documented, actionable, and moved forward with urgency.
- Tier 1 and Tier 2 engineers are supported through coaching, documentation, and technical guidance.
- Recurring issues are surfaced with context, helping Product and Engineering improve the platform.
Compensation Range: $100K - $120K
Technical Support Engineer III
About us
Todyl puts world-class networking and security within reach of every business. The Todyl Security Platform converges SASE, SIEM, Endpoint Security, GRC, MXDR, and more into a cloud-native, single-agent platform specifically built for MSPs, MSSPs, and Mid-Market IT Professionals. We are a fast-paced, dynamic start-up, passionate about simplifying complex networking and security for businesses of all sizes.
About The Role
Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements.
Responsibilities
- Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
- Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
- Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
- Serve as an escalation point for Tier 1 and Tier 2 engineers, helping guide investigation paths and resolution strategy.
- Partner with Engineering, Product, QA, and other internal teams to identify root cause, validate fixes, and improve the customer experience.
- Create, review, and improve internal and external documentation, including knowledge base articles, troubleshooting guides, and process notes.
- Identify patterns in recurring issues and recommend improvements to product workflows, support processes, and customer-facing guidance.
- Participate in an on-call rotation and provide timely support for urgent customer-impacting issues.
- Model strong case ownership, clear communication, and a high standard of technical professionalism.
Requirements
- 4+ years of experience in product support, technical support engineering, systems administration, network administration, security operations, or a related technical role.
- Strong troubleshooting skills with the ability to isolate issues, validate assumptions, and drive resolution across complex environments.
- Experience with RMM and PSA tools commonly used by MSPs, MSSPs, or IT service providers.
- Hands-on experience configuring and troubleshooting hardware firewalls, VPNs, routing, DNS, DHCP, NAT, and related network services.
- Experience with Microsoft 365, Azure, Entra ID, Windows Server, Active Directory, and domain-based environments.
- Working knowledge of endpoint, network security, and cloud security concepts.
- Familiarity with Windows, macOS, and Linux troubleshooting.
- Ability to communicate technical concepts clearly to customers, partners, and internal stakeholders with different levels of technical depth.
- Ability to manage multiple priorities in a fast-paced environment while maintaining strong ownership and follow-through.
- CompTIA Security+, Network+, or equivalent certification, knowledge, or practical experience.
Preferred Qualifications
- Experience supporting cybersecurity platforms, SASE, SIEM, EDR, MXDR, or managed security services.
- Prior experience working with MSP or MSSP partners.
- Experience mentoring junior engineers, leading technical investigations, or improving team processes.
- Comfortable reading logs, interpreting alerts, and translating technical findings into customer-ready updates.
What Success Looks Like
- Customers receive clear, confident guidance on complex technical issues.
- Escalations are well-documented, actionable, and moved forward with urgency.
- Tier 1 and Tier 2 engineers are supported through coaching, documentation, and technical guidance.
- Recurring issues are surfaced with context, helping Product and Engineering improve the platform.
Compensation Range: $100K - $120K
Job Roles at Todyl
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Get Access To All JobsTips for Finding Todyl Visa Sponsorship Jobs USA
Target roles that align with Todyl's consulting and tech focus
Todyl's sponsorship activity centers on specialized professional and technical roles within its consulting and services operations. Prioritize applying to positions that require niche expertise, generalist roles are less likely to attract visa sponsorship consideration at a company this size.
Lead with your OPT or TN status if applicable
Todyl sponsors both F-1 OPT and TN visas, giving candidates from Canada, Mexico, and recent U.S. graduates a faster entry point. Highlighting your current work-authorized status can reduce friction in early hiring conversations and increase your chances of moving forward.
Raise sponsorship early in the conversation
At a company with a focused sponsorship history, recruiters appreciate directness. Mentioning your visa needs in your cover letter or first screen saves time for both sides and signals you understand the process, which professional services firms tend to value in candidates.
Demonstrate technical depth relevant to Todyl's service offerings
Consulting and professional services firms sponsor visas when a candidate's skill set is hard to fill domestically. Research Todyl's core offerings and frame your experience around the specific capabilities they deliver to clients, this makes the business case for sponsorship much clearer.
Apply early in Todyl's hiring cycles
Sponsoring employers in the professional services space often move quickly once they identify a strong candidate. Getting your application in early, before a role is well-known, improves your odds. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and act before the competition builds.
Prepare to discuss your long-term U.S. plans
Todyl's consulting context means hiring decisions involve client relationship continuity. Being clear about your commitment to building a long-term career in the U.S., not just using the role as a temporary stop, reassures hiring managers that sponsorship is a worthwhile investment.
Frequently Asked Questions
Does Todyl sponsor H-1B visas?
Yes, Todyl does sponsor H-1B visas. The company has an established track record of filing H-1B petitions, primarily for specialized roles within its Consulting and Professional Services operations. If you're targeting an H-1B sponsorship, focus on positions that require a specific degree background and demonstrate a clear connection between your qualifications and the role's technical demands.
Which visa types does Todyl sponsor?
Todyl sponsors H-1B visas, F-1 OPT extensions, and TN visas. This makes the company accessible to a range of international candidates, recent U.S. university graduates on OPT, Canadian and Mexican professionals qualifying under TN categories, and experienced workers pursuing H-1B status. Each visa type has different requirements, so confirm which applies to your situation before applying.
What types of roles at Todyl are most likely to receive visa sponsorship?
Sponsorship at a Consulting and Professional Services firm like Todyl tends to concentrate in technically specialized roles where the candidate's skill set is difficult to source domestically. Think positions requiring deep expertise in cybersecurity, IT infrastructure, or managed services, areas core to Todyl's business. Generalist or administrative roles are less commonly sponsored at companies with a focused sponsorship footprint.
How do I find open roles at Todyl that offer visa sponsorship?
Migrate Mate is the most efficient way to find Todyl's open positions verified for visa sponsorship. Rather than sorting through job postings manually, Migrate Mate filters opportunities by confirmed sponsorship history, so you can focus your energy on roles where international candidates are genuinely welcome. This saves significant time compared to reaching out to companies without a clear track record.
How do I approach the application process at Todyl as an international candidate?
State your visa status and sponsorship needs early, in your cover letter if possible. Consulting firms evaluate candidates partly on communication clarity, so being upfront about your situation reads as a professional strength, not a complication. Make sure your resume reflects specialized skills directly relevant to Todyl's service offerings, and be prepared to discuss your long-term career plans in the U.S. during interviews.