Customer Service Management Jobs at United Rentals with Visa Sponsorship
Customer Service Management roles at United Rentals sit at the intersection of operations and client relationships, overseeing service teams across branch locations nationwide. United Rentals has a documented history of sponsoring work visas for management-level hires, making it a real target for international candidates pursuing long-term U.S. careers in equipment rental.
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Get Access To All JobsINTRODUCTION
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Workforce Management Administrator, you will be our expert in proactively monitoring, managing, and communicating intraday Customer Care Center performance in support of customer expectations and team goals. We'll provide the tools, the technology and the support you need to do the job right. Our dedicated management team is committed to helping you achieve your career goals.
What You'll Do:
- Monitor and respond to Real Time Adherence, queue activity, and service levels
- Analyze intraday and historical performance to respond/plan appropriately in order to achieve operational service goals
- Identify call volume trends and averages on an intraday, weekly, monthly, etc. basis
- Establish and maintain communications channels regarding events that impact Customer Care Center performance and workload
- Communicate necessary adjustments to staffing based on changing/dynamic forecasts
- Collaborate with Customer Care Center staff to identify opportunities for improvement of resource utilization and to achieve service goals
- Accurately process intraday schedule exceptions, time off requests, and call-ins within established turnaround times
- Support scheduling off phone activities and development opportunities for agents
- Triage agent IT issues and help with user training
- Other duties assigned as needed
REQUIREMENTS
- High School diploma or equivalent combination of education and experience
- Minimum 2 years' experience in a contact center
- Minimum 1 year experience in a WFM or WFM related role
- Strong analytical, communication, and organizational skills
- Work well with frequent interruptions, deadlines, creative thinking, handling multiple projects simultaneously, and making decisions based on incomplete information
- Maintain positive interactions with internal management and staff
- Work well with minimal supervision and with some latitude for self-directed action
- Professional verbal, written, and remote communication skills
- Strong computer skills (excel, troubleshooting, finesse, etc.)
- Team player, works well with remote teammates and remote supervision
- Strong reliability and customer service skills
- Knowledge of product and equipment usage and applications
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
COMPENSATION
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
INTRODUCTION
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Workforce Management Administrator, you will be our expert in proactively monitoring, managing, and communicating intraday Customer Care Center performance in support of customer expectations and team goals. We'll provide the tools, the technology and the support you need to do the job right. Our dedicated management team is committed to helping you achieve your career goals.
What You'll Do:
- Monitor and respond to Real Time Adherence, queue activity, and service levels
- Analyze intraday and historical performance to respond/plan appropriately in order to achieve operational service goals
- Identify call volume trends and averages on an intraday, weekly, monthly, etc. basis
- Establish and maintain communications channels regarding events that impact Customer Care Center performance and workload
- Communicate necessary adjustments to staffing based on changing/dynamic forecasts
- Collaborate with Customer Care Center staff to identify opportunities for improvement of resource utilization and to achieve service goals
- Accurately process intraday schedule exceptions, time off requests, and call-ins within established turnaround times
- Support scheduling off phone activities and development opportunities for agents
- Triage agent IT issues and help with user training
- Other duties assigned as needed
REQUIREMENTS
- High School diploma or equivalent combination of education and experience
- Minimum 2 years' experience in a contact center
- Minimum 1 year experience in a WFM or WFM related role
- Strong analytical, communication, and organizational skills
- Work well with frequent interruptions, deadlines, creative thinking, handling multiple projects simultaneously, and making decisions based on incomplete information
- Maintain positive interactions with internal management and staff
- Work well with minimal supervision and with some latitude for self-directed action
- Professional verbal, written, and remote communication skills
- Strong computer skills (excel, troubleshooting, finesse, etc.)
- Team player, works well with remote teammates and remote supervision
- Strong reliability and customer service skills
- Knowledge of product and equipment usage and applications
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
COMPENSATION
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
See all 75+ Customer Service Management at United Rentals jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at United Rentals roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at United Rentals Jobs
Frame your operations background for branch management
United Rentals fills Customer Service Management roles at the branch level, so position your resume around team oversight, service KPIs, and customer retention in fast-moving operations environments. Fleet or equipment service exposure translates directly.
Confirm your visa type fits management sponsorship
Not every visa United Rentals has used covers Customer Service Management specifically. Cross-reference the visa types listed for this role before applying. If you're on F-1 OPT, verify your STEM extension eligibility and E-Verify compliance early, since United Rentals must be an active E-Verify employer to extend OPT.
Target branch locations with documented hiring activity
United Rentals operates hundreds of branches across the U.S. with uneven hiring volume. Use DOL Labor Condition Application disclosure data to identify which states and metro areas have seen the most management-level filings. Focus your applications on those regions first.
Search open Customer Service Management roles on Migrate Mate
Filter by United Rentals on Migrate Mate to surface active Customer Service Management openings verified for visa sponsorship. This removes the guesswork of cold-applying to postings that don't support international candidates.
Get your LCA and H-1B timing right before accepting
If United Rentals extends an offer tied to H-1B sponsorship, your Labor Condition Application must be certified by the DOL before the I-129 petition files. Cap-subject H-1B registration opens in March for an October 1 start date. Confirm the timeline with the recruiter before signing anything.
Use TN status strategically if you hold Canadian or Mexican citizenship
Customer Service Management can qualify under the TN Management Consultant category if your duties involve analysis and advisory functions, not just operational supervision. Have a clear written job offer that specifies project-based or consultative responsibilities before presenting at the port of entry.
Customer Service Management at United Rentals jobs are hiring across the US. Find yours.
Find Customer Service Management at United Rentals JobsFrequently Asked Questions
Does United Rentals sponsor H-1B visas for Customer Service Managements?
Yes, United Rentals has sponsored H-1B visas for management-level roles including Customer Service Management. H-1B sponsorship requires the position to qualify as a specialty occupation, meaning it typically demands at least a bachelor's degree in a relevant field. Because H-1B cap-subject petitions go through an annual lottery, confirming timing with your recruiter early in the process matters.
How do I apply for Customer Service Management jobs at United Rentals?
Apply directly through United Rentals' careers portal or browse their open Customer Service Management roles on Migrate Mate, which filters for positions where visa sponsorship is supported. When applying, tailor your resume to branch-level operations and customer account management. Flagging your visa status clearly in early conversations with recruiters avoids late-stage complications.
Which visa types does United Rentals commonly use for Customer Service Management roles?
United Rentals has used H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3 for its workforce. For Customer Service Management specifically, H-1B and employment-based Green Cards are the most relevant for long-term sponsorship. TN is an option for Canadian and Mexican citizens if the role's duties satisfy the applicable USMCA category.
What qualifications does United Rentals expect for Customer Service Management candidates?
United Rentals typically looks for candidates with experience managing service or customer-facing teams in an operations-heavy environment. A bachelor's degree in business, operations management, or a related field strengthens both your application and the specialty occupation argument required for H-1B sponsorship. Familiarity with equipment rental workflows, branch operations, or field service logistics is a practical differentiator.
How long does the visa sponsorship process take for a Customer Service Management role at United Rentals?
Timeline depends on visa type. For H-1B, the process runs from March registration through an October 1 start date at the earliest, assuming lottery selection. TN status can be obtained at a port of entry in a single day with the right documentation. PERM-based Green Card sponsorship through EB-2 or EB-3 takes considerably longer and is typically initiated after you've established yourself in the role.
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