Service Technician Jobs at VAST Data with Visa Sponsorship
VAST Data hires Service Technicians to support its enterprise storage infrastructure across customer sites and data centers. The company has a track record of sponsoring work visas for technical roles, making it a realistic target for international candidates with hands-on hardware and systems experience.
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Get Access To All JobsINTRODUCTION
VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a member of the Customer Success team you will be a part of VAST “Flight Crew” for our customers, working with a small team of Support Engineers to handle all post-sales activity for the customer. As the Customer Success Manager, you will be regarded by customers as the ‘one-hand-to-shake’ for all things, post-sale. You will be a member of the virtual account team (Sales, SE as the proverbial ‘quarterback’ for the account. You will be conversant and knowledgeable in the VAST Data product, you’ll manage daily operations for the account, and manage escalations for your particular customer(s). You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners). You will work with engineering to submit and advocate for bugs and feature requests on behalf of customer, and work with the account SE to ensure that new features and functionality are adopted by the customer.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively.
- Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly, partnering with Sales, Professional Services and sometimes external partners.
- Lead and coordinate weekly, monthly, and quarterly customer review meetings.
- Understand and advocate for customer use cases, unique requirements and needs.
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
- Ensure account teams are kept aware of status and activities.
- Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities.
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction.
BASIC QUALIFICATIONS
- Customer obsessed.
- Self-starter. You don’t wait for direction. You know what to do in order to take care of the customer.
- Ability to manage your own time. We’re a growing global team and a fully remote company.
- Highly organized. We track everything in tickets and dashboards.
- Ability to context-switch in a fast-paced, changing environment.
- Excellent business written and verbal technical communication and presentation skills.
- Ability to deftly manage and defuse hot customer situations.
- Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world.
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
- Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting.
- An advantage to candidates that have in-depth knowledge and hands-on experience with storage, S3 and high-performance computing.
- MS or B.Sc. in CS, CE, EE or related fields.
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
- Be flexible. We’re a growing company. Your responsibilities will change and evolve based on the needs of the business.
- Team player. Don’t be a jerk. Disagree and commit.
INTRODUCTION
VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a member of the Customer Success team you will be a part of VAST “Flight Crew” for our customers, working with a small team of Support Engineers to handle all post-sales activity for the customer. As the Customer Success Manager, you will be regarded by customers as the ‘one-hand-to-shake’ for all things, post-sale. You will be a member of the virtual account team (Sales, SE as the proverbial ‘quarterback’ for the account. You will be conversant and knowledgeable in the VAST Data product, you’ll manage daily operations for the account, and manage escalations for your particular customer(s). You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners). You will work with engineering to submit and advocate for bugs and feature requests on behalf of customer, and work with the account SE to ensure that new features and functionality are adopted by the customer.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively.
- Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly, partnering with Sales, Professional Services and sometimes external partners.
- Lead and coordinate weekly, monthly, and quarterly customer review meetings.
- Understand and advocate for customer use cases, unique requirements and needs.
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
- Ensure account teams are kept aware of status and activities.
- Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities.
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction.
BASIC QUALIFICATIONS
- Customer obsessed.
- Self-starter. You don’t wait for direction. You know what to do in order to take care of the customer.
- Ability to manage your own time. We’re a growing global team and a fully remote company.
- Highly organized. We track everything in tickets and dashboards.
- Ability to context-switch in a fast-paced, changing environment.
- Excellent business written and verbal technical communication and presentation skills.
- Ability to deftly manage and defuse hot customer situations.
- Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world.
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
- Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting.
- An advantage to candidates that have in-depth knowledge and hands-on experience with storage, S3 and high-performance computing.
- MS or B.Sc. in CS, CE, EE or related fields.
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
- Be flexible. We’re a growing company. Your responsibilities will change and evolve based on the needs of the business.
- Team player. Don’t be a jerk. Disagree and commit.
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Get Access To All JobsTips for Finding Service Technician Jobs at VAST Data Jobs
Document Your Field Certifications Before Applying
VAST Data's Service Technician roles require demonstrable hardware and networking skills. Gather certifications like CompTIA A+, Network+, or vendor-specific credentials before outreach, since USCIS scrutinizes specialty occupation evidence closely for field technician positions.
Target VAST Data's Data Center Deployment Teams
VAST Data deploys infrastructure at enterprise and hyperscale sites, so open Service Technician roles often align with expansion into new regions. Focus your search on postings that reference NVMe, all-flash storage, or large-scale data center environments to match their actual deployment work.
Use Migrate Mate to Filter Active Sponsorship Openings
Search Service Technician openings at VAST Data directly on Migrate Mate, which filters for roles where the employer has an active sponsorship history. This saves time you would otherwise spend confirming eligibility through cold outreach.
Clarify OPT or TN Status Early in Screening
If you are on F-1 OPT, confirm your STEM OPT extension timeline with your DSO before the offer stage. VAST Data sponsors TN visas for eligible Canadian and Mexican nationals, so flag your citizenship early so recruiters route you correctly through their immigration process.
Understand the I-129 Timeline for H-1B Cap Season
H-1B cap registrations open in March each year, and USCIS standard processing runs several months after selection. If you receive an offer outside cap season, ask VAST Data's HR team whether they will pursue a cap-exempt path or hold the position until the next registration window.
Align Your Resume to DOL Prevailing Wage Job Descriptions
VAST Data files a Labor Condition Application with the DOL before sponsoring H-1B or TN candidates. Review the DOL's O*NET descriptions for Field Service Technicians and mirror that language in your resume to ensure your experience matches the wage level your employer files under.
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Find Service Technician at VAST Data JobsFrequently Asked Questions
Does VAST Data sponsor H-1B visas for Service Technicians?
Yes, VAST Data sponsors H-1B visas for Service Technician roles. Because H-1B eligibility requires the position to qualify as a specialty occupation, VAST Data typically targets candidates whose technical background, including relevant certifications or a degree in a related field, supports that classification. Sponsorship decisions are made on a per-hire basis, so confirming eligibility early in the recruiting process is important.
How do I apply for Service Technician jobs at VAST Data?
You can browse open Service Technician positions at VAST Data on Migrate Mate, which surfaces roles where the company has a sponsorship history. From there, apply directly through VAST Data's careers portal. Tailor your application to highlight hands-on experience with enterprise storage hardware, NVMe infrastructure, or large-scale data center deployments, which align with their core technical requirements.
Which visa types does VAST Data commonly use for Service Technician roles?
VAST Data sponsors H-1B and TN visas for Service Technicians, and also accepts candidates on F-1 OPT and F-1 CPT for early-career or internship-track roles. TN status is available to Canadian and Mexican nationals whose occupation falls within the USMCA-defined eligible categories. H-1B is the most common path for long-term sponsorship in technical field roles.
What qualifications does VAST Data expect for Service Technician candidates seeking sponsorship?
VAST Data's Service Technician openings typically require experience with enterprise hardware installation, troubleshooting, and maintenance, often in data center or field environments. Candidates with knowledge of all-flash or NVMe storage systems are strongly positioned. For H-1B sponsorship, a bachelor's degree in a relevant technical field or an equivalent combination of education and certifications strengthens the specialty occupation case significantly.
How long does the visa sponsorship process take for a Service Technician offer at VAST Data?
For H-1B sponsorship, VAST Data must first file a certified Labor Condition Application with the DOL, which typically takes one to two weeks. USCIS standard processing for the I-129 petition then runs several months. For TN status, Canadian nationals can often receive same-day approval at a port of entry, making TN the faster path if you qualify under the relevant occupational category.
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