Service Technician Jobs at University of Miami with Visa Sponsorship
Service Technician jobs at University of Miami span facilities, lab equipment, and campus infrastructure across a large research and healthcare institution. The university has an established international hiring process and works with sponsored candidates across multiple visa categories for technical and skilled trade positions.
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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations, and assist with any needs of our patients, families, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
CORE JOB FUNCTIONS:
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Make safety, customer service, care, and satisfaction the priority in every interaction.
- Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
- Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
- Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
- Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
- Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
- Escorts patients or family members when appropriate.
- Assist with wheelchair transportation or anything needed to help our differently-abled patients.
- Verify appointments in EPIC to validate parking.
- Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
- Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
- Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
- Proficiency in English; multilingual skill is strongly preferred.
- Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
- Ability to multitask and utilize time-management skills.
- Provide the highest level of customer service and promote a welcoming environment.
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean, pleasant, and safe working environment.
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge, Skills, and Attitudes:
- Commitment to the University’s core values.
- Ability to work independently and in a collaborative environment.
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze, and anticipate our patients’, families’, and visitors’ needs.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This is a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations, and assist with any needs of our patients, families, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
CORE JOB FUNCTIONS:
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Make safety, customer service, care, and satisfaction the priority in every interaction.
- Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
- Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
- Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
- Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
- Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
- Escorts patients or family members when appropriate.
- Assist with wheelchair transportation or anything needed to help our differently-abled patients.
- Verify appointments in EPIC to validate parking.
- Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
- Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
- Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
- Proficiency in English; multilingual skill is strongly preferred.
- Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
- Ability to multitask and utilize time-management skills.
- Provide the highest level of customer service and promote a welcoming environment.
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean, pleasant, and safe working environment.
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge, Skills, and Attitudes:
- Commitment to the University’s core values.
- Ability to work independently and in a collaborative environment.
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze, and anticipate our patients’, families’, and visitors’ needs.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This is a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
Tips for Finding Service Technician Jobs at University of Miami
Certify Your Trade Credentials Before Applying
University of Miami facilities roles often require verifiable certifications like EPA 608, HVAC licensure, or electrical credentials. Have copies of your certifications ready and confirm they meet Florida state requirements before submitting your application.
Target Facilities and Plant Operations Directly
University of Miami's Service Technician openings are posted under Facilities and Plant Operations, not a general engineering department. Filter job searches by that division to find active maintenance, HVAC, and equipment roles that actively support sponsored candidates.
Clarify Visa Category Eligibility With HR Early
Service Technician roles at a university can support H-1B, TN, or OPT depending on how the position is classified. Ask the recruiter which categories the specific role qualifies for before the offer stage, since reclassification after an offer creates delays.
Time Your F-1 OPT Application Around Hire Dates
USCIS recommends filing your OPT application 90 days before your program end date. If you're targeting a Service Technician start date at University of Miami, align your DSO request with your expected offer timeline to avoid authorization gaps.
Use Migrate Mate to Surface Active Openings Faster
Service Technician postings at University of Miami move quickly and aren't always easy to filter by sponsorship status. Use Migrate Mate to find and track roles at this employer that have a documented history of supporting international candidates.
Understand PERM Timing for Permanent Residency Paths
If the role could lead to EB-2 or EB-3 sponsorship, ask your employer contact when PERM recruitment typically begins. University employers often start the process well into your H-1B period, so understanding their internal timeline helps you plan extensions accurately.
Frequently Asked Questions
Does University of Miami sponsor H-1B visas for Service Technicians?
Yes, University of Miami does sponsor H-1B visas for Service Technician roles where the position meets the specialty occupation criteria under USCIS guidelines. Not every technician role qualifies, so the classification depends on the specific duties and degree requirements listed in the job description. Confirming the classification with HR before accepting an offer is the most reliable way to avoid surprises.
How do I apply for Service Technician jobs at University of Miami?
Applications go through the University of Miami's official careers portal, where Service Technician roles are listed under Facilities and Plant Operations. You'll need to create a candidate profile and upload your resume, relevant trade certifications, and any required documents before submitting. Migrate Mate can help you identify which active postings at this employer have a track record of sponsoring international candidates before you apply.
Which visa types are commonly used for Service Technician roles at University of Miami?
Service Technician positions at University of Miami can be supported through H-1B, TN visa, F-1 OPT, F-1 CPT, J-1 visa, EB-2, and EB-3 pathways. The right category depends on your nationality, degree level, and how the role is classified. TN visa is available to Canadian and Mexican nationals in qualifying occupations, while F-1 OPT and CPT are options for current or recent international students completing relevant programs.
What qualifications or experience are expected for Service Technician roles at the University of Miami?
Most Service Technician postings at University of Miami require a combination of vocational training or an associate degree and hands-on experience in a relevant trade such as HVAC, electrical systems, plumbing, or biomedical equipment maintenance. Certifications like EPA 608 or state-issued trade licenses are frequently required. Roles tied to research or clinical facilities may have stricter credential requirements than general campus maintenance positions.
How long does the visa sponsorship process typically take for a Service Technician hire at University of Miami?
Timelines vary by category. H-1B standard processing runs three to five months from USCIS receipt, while premium processing can shorten that to 15 business days. TN status for Canadian nationals can often be obtained at the port of entry on the day of travel. PERM-based Green Card sponsorship through EB-2 or EB-3 can take one to three years or longer depending on your country of birth and the employer's internal process.