Service Technician Jobs at University of Miami with Visa Sponsorship
Service Technician jobs at University of Miami span facilities, lab equipment, and campus infrastructure across a large research and healthcare institution. The university has an established international hiring process and works with sponsored candidates across multiple visa categories for technical and skilled trade positions.
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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The department of Patient Access has an exciting opportunity for a full-time Customer Service Representative 3 (H) to work onsite on UHealth campus. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
- Maintain knowledge of medical professionals based on department, division and areas of special interest and affiliations
- Maintain a working knowledge of general requirements for special programs
- Maintain a working knowledge of clinical trial referral resources
- Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone or in person
- Provide escort assistance and directions to patients, visitors, faculty, and staff
- Perform required search utilizing various tools, computer software, and the internet
- Greets patients that present to their appointment and sign in the appointment, as applicable
- Assist with wheelchair requests and contact the Transportation Department by completing an electronic requisition
- Assist with checking-in patients to their appointments
- Assist patients navigate through the Kiosk Self-Check In workflow and provide additional assistance as needed.
- Change Kiosk Filter and disinfect as required
- Provide check-out support, as needed
- Support with the pre-service duties by calling and advising patients of their financial responsibility
- Perform area rounding and engage with any patients and/or visitors to ensure they are in the correct place and have not been missed. When approved and available, offer refreshments and snacks.
- Participate in training and continuing education programs and staff meetings
- Assist in training of new staff
- Maintain desk area and waiting area clean and free of clutter
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Bilingual (preferred)
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The department of Patient Access has an exciting opportunity for a full-time Customer Service Representative 3 (H) to work onsite on UHealth campus. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
- Maintain knowledge of medical professionals based on department, division and areas of special interest and affiliations
- Maintain a working knowledge of general requirements for special programs
- Maintain a working knowledge of clinical trial referral resources
- Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone or in person
- Provide escort assistance and directions to patients, visitors, faculty, and staff
- Perform required search utilizing various tools, computer software, and the internet
- Greets patients that present to their appointment and sign in the appointment, as applicable
- Assist with wheelchair requests and contact the Transportation Department by completing an electronic requisition
- Assist with checking-in patients to their appointments
- Assist patients navigate through the Kiosk Self-Check In workflow and provide additional assistance as needed.
- Change Kiosk Filter and disinfect as required
- Provide check-out support, as needed
- Support with the pre-service duties by calling and advising patients of their financial responsibility
- Perform area rounding and engage with any patients and/or visitors to ensure they are in the correct place and have not been missed. When approved and available, offer refreshments and snacks.
- Participate in training and continuing education programs and staff meetings
- Assist in training of new staff
- Maintain desk area and waiting area clean and free of clutter
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Bilingual (preferred)
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Tips for Finding Service Technician Jobs at University of Miami
Certify Your Trade Credentials Before Applying
University of Miami facilities roles often require verifiable certifications like EPA 608, HVAC licensure, or electrical credentials. Have copies of your certifications ready and confirm they meet Florida state requirements before submitting your application.
Target Facilities and Plant Operations Directly
University of Miami's Service Technician openings are posted under Facilities and Plant Operations, not a general engineering department. Filter job searches by that division to find active maintenance, HVAC, and equipment roles that actively support sponsored candidates.
Clarify Visa Category Eligibility With HR Early
Service Technician roles at a university can support H-1B, TN, or OPT depending on how the position is classified. Ask the recruiter which categories the specific role qualifies for before the offer stage, since reclassification after an offer creates delays.
Time Your F-1 OPT Application Around Hire Dates
USCIS recommends filing your OPT application 90 days before your program end date. If you're targeting a Service Technician start date at University of Miami, align your DSO request with your expected offer timeline to avoid authorization gaps.
Use Migrate Mate to Surface Active Openings Faster
Service Technician postings at University of Miami move quickly and aren't always easy to filter by sponsorship status. Use Migrate Mate to find and track roles at this employer that have a documented history of supporting international candidates.
Understand PERM Timing for Permanent Residency Paths
If the role could lead to EB-2 or EB-3 sponsorship, ask your employer contact when PERM recruitment typically begins. University employers often start the process well into your H-1B period, so understanding their internal timeline helps you plan extensions accurately.
Frequently Asked Questions
Does University of Miami sponsor H-1B visas for Service Technicians?
Yes, University of Miami does sponsor H-1B visas for Service Technician roles where the position meets the specialty occupation criteria under USCIS guidelines. Not every technician role qualifies, so the classification depends on the specific duties and degree requirements listed in the job description. Confirming the classification with HR before accepting an offer is the most reliable way to avoid surprises.
How do I apply for Service Technician jobs at University of Miami?
Applications go through the University of Miami's official careers portal, where Service Technician roles are listed under Facilities and Plant Operations. You'll need to create a candidate profile and upload your resume, relevant trade certifications, and any required documents before submitting. Migrate Mate can help you identify which active postings at this employer have a track record of sponsoring international candidates before you apply.
Which visa types are commonly used for Service Technician roles at University of Miami?
Service Technician positions at University of Miami can be supported through H-1B, TN visa, F-1 OPT, F-1 CPT, J-1 visa, EB-2, and EB-3 pathways. The right category depends on your nationality, degree level, and how the role is classified. TN visa is available to Canadian and Mexican nationals in qualifying occupations, while F-1 OPT and CPT are options for current or recent international students completing relevant programs.
What qualifications or experience are expected for Service Technician roles at the University of Miami?
Most Service Technician postings at University of Miami require a combination of vocational training or an associate degree and hands-on experience in a relevant trade such as HVAC, electrical systems, plumbing, or biomedical equipment maintenance. Certifications like EPA 608 or state-issued trade licenses are frequently required. Roles tied to research or clinical facilities may have stricter credential requirements than general campus maintenance positions.
How long does the visa sponsorship process typically take for a Service Technician hire at University of Miami?
Timelines vary by category. H-1B standard processing runs three to five months from USCIS receipt, while premium processing can shorten that to 15 business days. TN status for Canadian nationals can often be obtained at the port of entry on the day of travel. PERM-based Green Card sponsorship through EB-2 or EB-3 can take one to three years or longer depending on your country of birth and the employer's internal process.