Customer Service Management Jobs at Xylem with Visa Sponsorship
Xylem hires Customer Service Management professionals to support its water and environmental solutions business, with roles spanning account management, operations coordination, and client support. The company has a consistent track record of sponsoring work visas for qualified candidates in this function across its U.S. operations.
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Get Access To All JobsXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities:
Product Strategy and Planning
- Develop and implement product strategies and roadmaps for ADI systems, including anaerobic reactors, aerobic polishing systems, and integrated treatment trains (pretreatment -> AD -> polishing)
- Segment markets by industry (e.g., food & beverage, ethanol, pulp & paper, chemicals) and application (e.g., high COD reduction, energy recovery, sludge reduction)
- Conduct market research and analyze industry trends, including regulatory drivers such as discharge limits and carbon incentives
- Identify new product and application opportunities, including co-digestion, waste-to-energy integration, and digital optimization
- Collaborate with cross functional teams to ensure alignment with company goals and long-term growth strategies
- Develop value propositions tied to OPEX reduction (energy, sludge handling) and sustainability outcomes (carbon footprint reduction, renewable energy generation)
Product Development and Launch
- Oversee product development process from concept to launch, including stage-gate / NPD processes
- Define product features, requirements, and technical specifications in collaboration with engineering and R&D
- Prioritize development pipeline, including innovations such as higher-rate anaerobic systems and digital process optimization tools
- Coordinate with engineering, design, and marketing teams to ensure timely delivery of new and enhanced solutions
- Support product testing, validation, and continuous improvement through performance feedback
Product Positioning and Messaging
- Define target markets and develop buyer personas across industrial segments and applications
- Develop differentiated product positioning and messaging against competitors (e.g., Veolia, Ovivo, Paques)
- Create marketing materials and sales tools, including battlecards, ROI calculators, and case studies
- Train and enable sales teams on product features, benefits, and value propositions
- Support pricing strategies, margin targets, and overall commercial positioning
Product Performance Analysis
- Monitor product performance and track key metrics, including revenue growth, margin performance, and market penetration
- Own revenue growth targets for the ADI portfolio and support forecasting activities
- Identify areas for improvement and make data-driven recommendations
- Conduct competitive analysis and benchmarking across ADI and industrial wastewater markets
- Prepare reports and presentations for senior management
Customer Feedback and Support
- Gather and analyze Voice of Customer (VoC) from industrial clients, consulting engineers, and channel partners
- Collaborate with engineering and application teams to translate customer insights into product enhancements and new development opportunities
- Provide high-level technical support for strategic bids and complex applications
- Work with customer support and field teams to address product issues and improve customer satisfaction
- Develop and implement structured customer feedback programs
Cross Functional Collaboration
- Work closely with cross functional teams to ensure successful product launches, updates, and lifecycle management
- Partner with regional sales teams to prioritize pipeline opportunities and shape deal strategy and win themes
- Collaborate with application engineering to define system design boundaries and performance expectations
- Drive cost reduction, standardization, and modularization initiatives across the product portfolio
- Communicate product updates and changes to all relevant stakeholders
Product Lifecycle Management
- Manage product lifecycle from concept launch growth optimization
- Identify underperforming offerings and recommend sunset, repositioning, or investment strategies
- Drive continuous improvement initiatives across product performance, cost structure, and scalability
High Impact Behaviors:
- Strategic Vision and Foresight: Ability to anticipate market trends in industrial water and wastewater treatment, including sustainability and energy recovery, and align product strategies accordingly
- Mentorship and Talent Development: Support development of product management capabilities across the team and share best practices
- Influential Leadership: Influence cross functional teams, sales organizations, and external stakeholders to drive adoption and growth
Qualifications
- Bachelor’s in Business, Engineering, Environmental Science, or related field with at least 5 years of experience or equivalent work experience
- Experience in industrial water, wastewater treatment, anaerobic digestion, or related process technologies strongly preferred
- Strong technical and commercial acumen, with ability to bridge engineering and market needs
- Proficiency in product management tools and software (e.g., JIRA, Aha!)
- Knowledge of market research, competitive analysis, and regulatory drivers in industrial markets
- Strong project management skills with the ability to manage multiple initiatives simultaneously
- Exceptional communication skills, both verbal and written, to effectively convey complex technical and commercial information
The estimated salary range for this position is $130,000-$150,000 USD/CAD plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities:
Product Strategy and Planning
- Develop and implement product strategies and roadmaps for ADI systems, including anaerobic reactors, aerobic polishing systems, and integrated treatment trains (pretreatment -> AD -> polishing)
- Segment markets by industry (e.g., food & beverage, ethanol, pulp & paper, chemicals) and application (e.g., high COD reduction, energy recovery, sludge reduction)
- Conduct market research and analyze industry trends, including regulatory drivers such as discharge limits and carbon incentives
- Identify new product and application opportunities, including co-digestion, waste-to-energy integration, and digital optimization
- Collaborate with cross functional teams to ensure alignment with company goals and long-term growth strategies
- Develop value propositions tied to OPEX reduction (energy, sludge handling) and sustainability outcomes (carbon footprint reduction, renewable energy generation)
Product Development and Launch
- Oversee product development process from concept to launch, including stage-gate / NPD processes
- Define product features, requirements, and technical specifications in collaboration with engineering and R&D
- Prioritize development pipeline, including innovations such as higher-rate anaerobic systems and digital process optimization tools
- Coordinate with engineering, design, and marketing teams to ensure timely delivery of new and enhanced solutions
- Support product testing, validation, and continuous improvement through performance feedback
Product Positioning and Messaging
- Define target markets and develop buyer personas across industrial segments and applications
- Develop differentiated product positioning and messaging against competitors (e.g., Veolia, Ovivo, Paques)
- Create marketing materials and sales tools, including battlecards, ROI calculators, and case studies
- Train and enable sales teams on product features, benefits, and value propositions
- Support pricing strategies, margin targets, and overall commercial positioning
Product Performance Analysis
- Monitor product performance and track key metrics, including revenue growth, margin performance, and market penetration
- Own revenue growth targets for the ADI portfolio and support forecasting activities
- Identify areas for improvement and make data-driven recommendations
- Conduct competitive analysis and benchmarking across ADI and industrial wastewater markets
- Prepare reports and presentations for senior management
Customer Feedback and Support
- Gather and analyze Voice of Customer (VoC) from industrial clients, consulting engineers, and channel partners
- Collaborate with engineering and application teams to translate customer insights into product enhancements and new development opportunities
- Provide high-level technical support for strategic bids and complex applications
- Work with customer support and field teams to address product issues and improve customer satisfaction
- Develop and implement structured customer feedback programs
Cross Functional Collaboration
- Work closely with cross functional teams to ensure successful product launches, updates, and lifecycle management
- Partner with regional sales teams to prioritize pipeline opportunities and shape deal strategy and win themes
- Collaborate with application engineering to define system design boundaries and performance expectations
- Drive cost reduction, standardization, and modularization initiatives across the product portfolio
- Communicate product updates and changes to all relevant stakeholders
Product Lifecycle Management
- Manage product lifecycle from concept launch growth optimization
- Identify underperforming offerings and recommend sunset, repositioning, or investment strategies
- Drive continuous improvement initiatives across product performance, cost structure, and scalability
High Impact Behaviors:
- Strategic Vision and Foresight: Ability to anticipate market trends in industrial water and wastewater treatment, including sustainability and energy recovery, and align product strategies accordingly
- Mentorship and Talent Development: Support development of product management capabilities across the team and share best practices
- Influential Leadership: Influence cross functional teams, sales organizations, and external stakeholders to drive adoption and growth
Qualifications
- Bachelor’s in Business, Engineering, Environmental Science, or related field with at least 5 years of experience or equivalent work experience
- Experience in industrial water, wastewater treatment, anaerobic digestion, or related process technologies strongly preferred
- Strong technical and commercial acumen, with ability to bridge engineering and market needs
- Proficiency in product management tools and software (e.g., JIRA, Aha!)
- Knowledge of market research, competitive analysis, and regulatory drivers in industrial markets
- Strong project management skills with the ability to manage multiple initiatives simultaneously
- Exceptional communication skills, both verbal and written, to effectively convey complex technical and commercial information
The estimated salary range for this position is $130,000-$150,000 USD/CAD plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
See all 18+ Customer Service Management at Xylem jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Xylem Jobs
Frame Your LCA Wage Level Early
Before applying, research DOL prevailing wage levels for Customer Service Management roles in your target metro. Xylem operates across multiple regions, so your offered wage tier directly affects LCA filing timelines and your H-1B petition strength.
Highlight Environmental Industry Client Experience
Xylem's customer base includes utilities, municipalities, and industrial water treatment clients. Demonstrating prior account management or service coordination experience in regulated industries like waste management or water services makes you a stronger candidate before interviews begin.
Verify Your OPT STEM Extension Eligibility
If you are on F-1 OPT, confirm whether your degree qualifies for the 24-month STEM extension. Customer Service Management roles at Xylem can fall under STEM-designated SOC codes, which would bridge you through additional H-1B lottery cycles without a gap in work authorization.
Target Xylem Roles Tied to Federal Contracts
Xylem holds contracts with municipal water authorities and federal infrastructure programs. Roles supporting those accounts are more likely to have defined headcount approvals, which typically accelerates the internal sponsorship decision rather than leaving it to discretionary budget review.
Clarify Sponsorship Scope During Offer Negotiation
When you reach the offer stage, ask specifically whether sponsorship covers only your initial H-1B or also includes Green Card (EB-2 or EB-3) PERM filing. Xylem has sponsored both, but the timeline and employer commitment differ significantly between the two pathways.
Use Migrate Mate to Filter Active Openings
Search for Customer Service Management positions at Xylem filtered by visa sponsorship type using Migrate Mate. It surfaces active roles with known sponsorship history, so you can prioritize applications to positions where your specific visa category has already been approved.
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Find Customer Service Management at Xylem JobsFrequently Asked Questions
Does Xylem sponsor H-1B visas for Customer Service Managements?
Yes, Xylem sponsors H-1B visas for Customer Service Management roles. The company has an established process for filing H-1B petitions, including the required Labor Condition Application through DOL. Sponsorship is typically tied to roles that meet the specialty occupation standard, so positions requiring a bachelor's degree in a relevant field carry the strongest petitions.
Which visa types does Xylem commonly sponsor for Customer Service Management roles?
Xylem sponsors H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3 for Customer Service Management positions. TN is available to Canadian and Mexican nationals in qualifying occupational categories. F-1 CPT is typically limited to students in cooperative education programs. The right visa depends on your nationality, degree, and employment timeline.
What qualifications does Xylem expect for Customer Service Management roles?
Xylem generally looks for candidates with a bachelor's degree in business, engineering, environmental science, or a related field, combined with experience managing client accounts or service operations in a technical or industrial environment. Familiarity with water treatment, utilities, or waste management clients is a meaningful differentiator. Strong cross-functional coordination and CRM platform experience are consistently valued across postings.
How do I apply for Customer Service Management jobs at Xylem?
You can find and apply for Customer Service Management positions at Xylem through Migrate Mate, which filters open roles by visa sponsorship type so you can confirm sponsorship eligibility before applying. Applications go through Xylem's careers portal, where you will complete an online profile. Tailoring your resume to reflect experience with regulated industry clients or technical service coordination strengthens your application from the start.
How do I plan my timeline if Xylem is sponsoring my H-1B?
H-1B petitions are subject to the annual cap with a lottery in March, and employment under a new H-1B cannot begin before October 1 of that fiscal year. If you are on F-1 OPT, your employer needs to file before your OPT expires, so starting the sponsorship conversation at least six months before your authorization ends gives both sides enough lead time to complete the LCA and prepare the USCIS petition.
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