COO Jobs in El Paso, TX

Hiring Department: Housing and Residence Life

Reports To: Executive Director of Housing and Residence Life

Job Location: El Paso, TX; On-site

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary: Commensurate with experience.

Required Application Materials:

• Resume
• Cover Letter
• List of three references

Implements and exercises functional authority for planning, organization, control, integration, and completion of projects within area of assigned responsibility.

Statement of Duties and Responsibilities:

Implements directives corresponding to division or department outlining policy, program, or operational changes to be implemented.

Assists the executive director in developing and implementing short and long-range plans, conceptual designs, and capital outlay (budget) requirements and documentation for assigned area(s).

Understands department’s role in accomplishing the University’s mission.

Compiles and submits reports as required by management, state, local, and federal regulatory agencies.

Acts as liaison between department and internal or external customers.

Participates in various committees, professional trainings, industry conferences, and conventions.

Reviews and approves documentation relating to needs specific to assigned area(s).

Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations; advises University personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern, and new government/regulatory developments.

Provides training policies, standards, guidelines, and security monitoring processes in relation to general control, privacy regulations, and development and operation of the University’s infrastructure.

Chair the housing contract cancelation committee

Knowledge of all Microsoft Office software and able to learn and use institutional software systems, including StarRez Housing Management Software.

Complies with all State and University policies.

Other duties may be assigned.

Specific Areas of Responsibility:

Has primary responsibility for operation and maintenance of STARREZ/CBORD/PERSONA software program to include:

• Room assignments
• Contact management – new, returning, cancelation
• Property access – guest cards, residential
• Student files – electronic and paper
• Authorized users at UTEP

Oversee the occupancy of all Housing and Residence Life properties at a 95%+ level.
Lead the process for academic year new and returning applications to reside on campus, including the timeline, applications, advertising, and educating the current department and campus partners regarding the process

• Room assignments during the academic year
• December/January assignments for new residents
• Coordinator with scholarship offices to ensure residential housing
• The room change process (during academic year and during the summer for incoming fall students)

Oversees the guest and conference services programs

• Conducts recruitment efforts for summer conference housing
• Is the main contact for all academic year guest requests
• Directs and creates the process for guest arrival, departure and payment
• Directs and creates the process for summer conference housing
• Holds a budget of expenses and income for each guest and conference along with one overall budget to be completed each September
• Provides an end of summer report by September 1st

Oversee the recruitment of students to reside on campus. This may include travel, poster/flyer creation, attending admissions events, speaking with high school teachers and guidance counselors, etc.

Coordinate the check-in and check-out processes of residential students throughout the calendar year.

Oversee the early contract cancelation and consolidation procedures.

Oversee the early arrival and late stay processes, including strong and continual communication with students and within the department.

Provide data on a regular basis:

• weekly occupancy reports
• monthly dashboards

Meet with coordinators of residence life bi-weekly in occupancy meetings

Supervise the Application Specialist and Business Manager

Development and implementation of comprehensive marketing and outreach plan designed to complement and replicate current themes utilized by the University in cooperation with the divisional marketing office and University Communications.

Coordinate any on-campus services needed to enhance the housing experience to current and prospective students, i.e. tours, presentations, committees, scholarships, etc.

Oversight responsibility for social media and website for the department.

Address student and family concerns in a timely fashion.

Participate in the IMPACT Team through committee meetings, reporting Housing and Residence Life needs, as well as reporting back to Housing and Residence Life IMPACT Team needs. Lead initiatives for the department expected by the IMPACT Team.

Participate in the CORE committee, reporting Housing and Residence Life needs, as well as reporting back to Housing and Residence Life CORE Team needs. Lead initiatives for the department expected and encouraged by the CORE Team.

Liaison with the UTEP Center for Accommodations and Support Services on all student needs for their stay on campus. This includes meeting with all students who receive accommodations through the office to discuss expectations and needs regarding the accommodation

Development and implementation of departmental documents to include:

• Emergency response plan
• Residence Life Handbook
• Residence Life Policies and Procedures Handbook
• Contract for Community
• Housing Application
• Contract Terms and Conditions
• Any forms completed by students, guest or conferences

Development and implementation of comprehensive departmental assessment plan.

• Customer service assessment
• Student learning assessment
• UTEP Edge implementation and assessment
• Guest and Conference services satisfaction
• Occupancy assessment

Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws. Supervises department business manager and application specialist.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor’s Degree

and

Experience: Three years of related experience and training to the statement of duties and responsibilities; or equivalent combination of education and experience.

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.

About Housing and Residence Life

The Department of Housing and Residence Life at The University of Texas at El Paso supports student success by providing safe and engaging residential communities that promote academic achievement, personal growth, and student involvement. Through on-campus housing, student support services, and educational programming, the department enhances the student experience and contributes to student retention and success.

What UTEP Offers:

• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The noise level in the work environment ranges from moderate to very loud.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.