CRM Analyst Jobs in New York
CRM Analyst jobs in New York are in strong demand, concentrated in financial services, retail and e-commerce, media, and healthcare, with openings at every level from entry-level data associate through senior analyst and CRM manager. The heaviest hiring is in New York City, particularly Midtown and Lower Manhattan, along with suburban corridors in Westchester and Long Island where major corporate campuses operate. Well-established employers like Citigroup, NBCUniversal, and Macy's maintain large CRM and customer analytics functions in the state. The most sought-after specialties are Salesforce administration, marketing automation, and customer lifecycle analysis. Find a role that fits below and apply directly.
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See related jobs- Operational Projects & CRM Enhancements
- Participate in the planning, development, testing, implementation, and documentation of CRM enhancements and operational initiatives
- Independently complete assigned operational and project work while communicating progress, identifying questions or blockers, participating in collaborative review, and incorporating feedback through implementation and project completion
- Assist with Microsoft Dynamics 365 configuration, maintenance, optimization, system upgrades, releases, and feature implementations
- Assist with testing, validating, refining, and implementing CRM enhancements and operational solutions
- Contribute to multiple concurrent projects while maintaining established priorities and timelines
- Work collaboratively with the Director of CRM and Admissions Retention Operations, CRM Administrators, Information Technology, and departmental stakeholders to advance CRM initiatives
- Communicate project status, implementation progress, risks, questions, and blockers in a timely manner
- Participate in solution reviews, testing, refinement, and continuous improvement activities
-
CRM Operations Support
- Provide operational support for Microsoft Dynamics 365 and related admissions technologies
- Investigate reported issues, perform testing, validate proposed solutions, and assist CRM Administrators in resolving operational and technical problems
- Assist with maintaining system configuration, data integrity, system security roles, user permissions, and day-to-day operational stability
- Escalate complex technical issues when appropriate while maintaining professional communication with users
-
Business Analysis & Process Improvement
- Analyze existing business processes and identify opportunities to improve operational efficiency through technology
- Research system functionality and assist in evaluating and implementing solutions that support departmental objectives
- Participate in requirements gathering, solution evaluation, and process improvement initiatives
- Assist in validating that implemented solutions meet operational and business requirements
-
Reporting, Analytics & Workflow Automation
- Develop and maintain CRM dashboards, reports, charts, system views, Power BI visualizations, and other analytical tools supporting operational decision-making
- Develop, test, document, and maintain Microsoft Power Automate workflows and Microsoft Dynamics 365 business processes
- Validate reporting accuracy and workflow functionality prior to implementation
- Maintain documentation supporting reports, dashboards, and automated business processes
Education/Experience
- Bachelor's degree from an accredited college or university in Information Systems, Business Administration, Computer Science, Data Analytics, Higher Education Administration, or a related field, or an equivalent combination of education and experience.
- Minimum of two (2) years of professional experience supporting CRM systems, business analysis, higher education technology, or related administrative systems required
- Experience with Microsoft Office applications required.
Knowledge/Skills/Abilities
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams).
- Ability to independently manage multiple assignments while communicating progress, identifying blockers, and meeting established deadlines.
- Ability to work independently and collaboratively within a project-oriented environment.
- Demonstrated ability to learn new technologies and adapt to changing operational priorities.
- Demonstrated initiative while remaining aligned with departmental priorities, project objectives, and implementation standards.
Travel
- Must be willing to travel as business needs arise.
- Operational Projects & CRM Enhancements
- Participate in the planning, development, testing, implementation, and documentation of CRM enhancements and operational initiatives
- Independently complete assigned operational and project work while communicating progress, identifying questions or blockers, participating in collaborative review, and incorporating feedback through implementation and project completion
- Assist with Microsoft Dynamics 365 configuration, maintenance, optimization, system upgrades, releases, and feature implementations
- Assist with testing, validating, refining, and implementing CRM enhancements and operational solutions
- Contribute to multiple concurrent projects while maintaining established priorities and timelines
- Work collaboratively with the Director of CRM and Admissions Retention Operations, CRM Administrators, Information Technology, and departmental stakeholders to advance CRM initiatives
- Communicate project status, implementation progress, risks, questions, and blockers in a timely manner
- Participate in solution reviews, testing, refinement, and continuous improvement activities
-
CRM Operations Support
- Provide operational support for Microsoft Dynamics 365 and related admissions technologies
- Investigate reported issues, perform testing, validate proposed solutions, and assist CRM Administrators in resolving operational and technical problems
- Assist with maintaining system configuration, data integrity, system security roles, user permissions, and day-to-day operational stability
- Escalate complex technical issues when appropriate while maintaining professional communication with users
-
Business Analysis & Process Improvement
- Analyze existing business processes and identify opportunities to improve operational efficiency through technology
- Research system functionality and assist in evaluating and implementing solutions that support departmental objectives
- Participate in requirements gathering, solution evaluation, and process improvement initiatives
- Assist in validating that implemented solutions meet operational and business requirements
-
Reporting, Analytics & Workflow Automation
- Develop and maintain CRM dashboards, reports, charts, system views, Power BI visualizations, and other analytical tools supporting operational decision-making
- Develop, test, document, and maintain Microsoft Power Automate workflows and Microsoft Dynamics 365 business processes
- Validate reporting accuracy and workflow functionality prior to implementation
- Maintain documentation supporting reports, dashboards, and automated business processes
Education/Experience
- Bachelor's degree from an accredited college or university in Information Systems, Business Administration, Computer Science, Data Analytics, Higher Education Administration, or a related field, or an equivalent combination of education and experience.
- Minimum of two (2) years of professional experience supporting CRM systems, business analysis, higher education technology, or related administrative systems required
- Experience with Microsoft Office applications required.
Knowledge/Skills/Abilities
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams).
- Ability to independently manage multiple assignments while communicating progress, identifying blockers, and meeting established deadlines.
- Ability to work independently and collaboratively within a project-oriented environment.
- Demonstrated ability to learn new technologies and adapt to changing operational priorities.
- Demonstrated initiative while remaining aligned with departmental priorities, project objectives, and implementation standards.
Travel
- Must be willing to travel as business needs arise.
See All 5 CRM Analyst Jobs in New York
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Find CRM Analyst JobsCRM Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
CRM Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What New York Employers Look For
The qualifications that appear most often in CRM analyst jobs across New York.
- Bachelor's degree in marketing, business, data science, or a related field required
- Proficiency in Salesforce CRM platform including reporting and workflow automation
- Experience with marketing automation tools such as Marketo, HubSpot, or Eloqua
- Strong SQL skills for querying customer databases and building segmentation models
- Familiarity with data visualization tools like Tableau, Power BI, or Looker
- Ability to translate customer data insights into actionable campaign or retention strategies
CRM Analyst Jobs in New York: Frequently Asked Questions
How do you become a crm analyst in New York?
Most crm analysts in New York enter the field with a bachelor's degree in marketing, business analytics, information systems, or a related discipline. There is no state-issued license required to work as a crm analyst in New York. Employers strongly favor candidates with hands-on experience in Salesforce or a comparable CRM platform, and earning a Salesforce Certified Administrator or Marketing Cloud credential significantly improves hiring prospects across New York's competitive financial services and retail sectors.
How much do CRM analysts make in New York?
CRM analysts in New York earn a median of about $109,610 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $67,220 for the lowest 10% to over $171,360 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire crm analysts in New York?
Employers hiring crm analysts in New York right now include BNY, EmblemHealth, and TheGuarantors, based on current listings on Migrate Mate as of August 2026. New York's concentration of financial institutions, national retailers, and media companies means crm analyst demand is particularly consistent year-round across both large enterprises and mid-size organizations headquartered in the state.
Which New York cities have the most crm analyst jobs?
New York have the most crm analyst openings in New York. New York City dominates due to the sheer density of Fortune 500 headquarters, major banks, and national retailers based in Manhattan, while suburban markets like White Plains and Garden City draw demand from corporate campuses and regional offices that maintain dedicated CRM and customer analytics teams.
Are there remote crm analyst jobs in New York?
Yes, and more than most fields. About 100% of crm analyst openings tied to New York are remote or hybrid as of August 2026, reflecting the desk-based and data-driven nature of the work. Campaign analysis, database segmentation, and reporting tasks translate well to remote environments, making fully remote arrangements most common in those sub-functions compared to roles requiring close collaboration with in-house sales or retail operations teams.
How can I get hired as a crm analyst in New York with little or no experience?
The most realistic entry path is through a marketing coordinator, sales operations, or customer data associate role at a New York employer, where hands-on CRM exposure builds quickly. Large retail and financial services firms in New York frequently hire analysts from rotational business analytics programs or recent-graduate pipelines. Building a Salesforce Administrator certification before applying, or completing a portfolio project using publicly available customer datasets, gives candidates a concrete edge over others without direct work history.
Where can I find and apply to crm analyst jobs in New York?
You can find and apply to crm analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
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