CRM Analyst Jobs in New York
CRM Analyst jobs in New York are in strong demand, concentrated in financial services, retail and e-commerce, media, and healthcare, with openings at every level from entry-level data associate through senior analyst and CRM manager. The heaviest hiring is in New York City, particularly Midtown and Lower Manhattan, along with suburban corridors in Westchester and Long Island where major corporate campuses operate. Well-established employers like Citigroup, NBCUniversal, and Macy's maintain large CRM and customer analytics functions in the state. The most sought-after specialties are Salesforce administration, marketing automation, and customer lifecycle analysis. Find a role that fits below and apply directly.
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About us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
Senior Analyst, CRM
Role Overview
We’re looking for a hands-on Omni channel - CRM Analyst to plan, execute, and measure lifecycle across both retail and ecomm. You’ll own definitions, reporting, and performance readouts, ensuring CRM has the information needed to communicate with and optimize our audience.
You’ll work closely with CRM, Retail, Customer care, Email, Analytics, and Data Engineering to translate data insights into meaningful CRM activations. This role is for someone who understands omni channel analytics and how the customer moves seamlessly between retail, ecomm and customer care. Someone who is equally comfortable hands-on in data and explaining results to non-technical partners.
Essential Duties & Responsibilities:
- Define and maintain core CRM customer and segment definitions (e.g., tenure, lifecycle stage, value tiers, lapsed/reactivated, channel preferences).
- Build and automate CRM reporting across both retail and ecomm (file health, acquisition, repeat, reactivation, churn, and campaign performance).
- Build, automate, and maintain CRM dashboards and performance reports across retail, e-commerce, and clienteling channels.
- Analyze customer behavior, segmentation, lifecycle journeys, and sales performance to identify opportunities to grow retention and loyalty across channels (Retail and ecom).
- Track omni-channel campaign performance — from email to clienteling outreach for both retail and customer care and in-store activations.
- Build measurement framework for marketing campaigns for Retail, Customer Care & Email to report on client engagement across segments and demo.
- Support A/B testing, cohort analysis, predictive modeling, and customer LTV forecasting.
- Work closely with CRM, Retail and Customer care to measure effectiveness of CRM loyalty campaigns and monthly outreach plans.
- Lead Loyalty analytics to support the CRM strategy and identify key opportunities for the business.
- Create cohort and time-based views to answer questions like:
- How quickly do store-first vs eCom-first customers repeat?
- Are 2nd purchase rates changing over time or by channel?
- Which lifecycle segments are over/under-performing vs plan?
- Design and measure structured tests (offers, cadence, segment strategies, new journeys) and deliver tight, business-first readouts.
- Reconcile and QA data across systems (POS, ecommerce, ESP, CDP, data warehouse) to ensure a single, trusted view of CRM performance.
- Partner with Data Engineering to improve data availability, quality, and documentation for CRM use cases (attributes, events, consent flags, channel availability).
- Build clear, recurring views for stakeholders (dashboards, decks, exports) that show what’s working, what isn’t, and where to focus next.
Essential Qualifications
- Minimum 3–5+ years in CRM / customer / lifecycle analytics (retail, ecommerce, or similar).
- Strong SQL (complex joins, aggregations, window functions) for building customer/cohort views directly from transactions and customer tables.
- Experience with major CRM / ESP / CDP platforms (e.g., Salesforce Marketing Cloud, Data cloud, Salesforce Service/ Sales cloud).
- Experience working with omnichannel data (store + ecomm) and stitching performance back to customers or segments.
- Exposure to Customer segmentation, CLTV methodologies, CRM outreach measurement and loyalty program strategies.
- Proven ability to turn vague business questions into structured analysis, tests, and clear recommendations.
- Comfortable working in a modern data stack (e.g., Snowflake/BigQuery or similar) plus solid Excel/Google Sheets skills.
- High attention to detail and strong QA instincts when numbers don’t line up (digging into sources, logic, and joins).
- Clear communicator who can summarize complex analyses in concise, business-friendly language.
Other Qualifications
- Tableau, Sigma, or similar BI tools for building self-serve dashboards and stakeholder views.
- GA4, Adobe Analytics, or similar for tying CRM performance to digital behavior and funnel metrics.
- Experience designing or interpreting incrementality tests, holdouts, or lift studies for CRM.
Location
New York, NY (TriBeca), Hybrid Monday-Friday
Travel
None required
Estimated Base Salary: $120,000-140,000
Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, Summer Fridays (corporate roles), generous paid time off, sick time, and more.
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
About us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
Senior Analyst, CRM
Role Overview
We’re looking for a hands-on Omni channel - CRM Analyst to plan, execute, and measure lifecycle across both retail and ecomm. You’ll own definitions, reporting, and performance readouts, ensuring CRM has the information needed to communicate with and optimize our audience.
You’ll work closely with CRM, Retail, Customer care, Email, Analytics, and Data Engineering to translate data insights into meaningful CRM activations. This role is for someone who understands omni channel analytics and how the customer moves seamlessly between retail, ecomm and customer care. Someone who is equally comfortable hands-on in data and explaining results to non-technical partners.
Essential Duties & Responsibilities:
- Define and maintain core CRM customer and segment definitions (e.g., tenure, lifecycle stage, value tiers, lapsed/reactivated, channel preferences).
- Build and automate CRM reporting across both retail and ecomm (file health, acquisition, repeat, reactivation, churn, and campaign performance).
- Build, automate, and maintain CRM dashboards and performance reports across retail, e-commerce, and clienteling channels.
- Analyze customer behavior, segmentation, lifecycle journeys, and sales performance to identify opportunities to grow retention and loyalty across channels (Retail and ecom).
- Track omni-channel campaign performance — from email to clienteling outreach for both retail and customer care and in-store activations.
- Build measurement framework for marketing campaigns for Retail, Customer Care & Email to report on client engagement across segments and demo.
- Support A/B testing, cohort analysis, predictive modeling, and customer LTV forecasting.
- Work closely with CRM, Retail and Customer care to measure effectiveness of CRM loyalty campaigns and monthly outreach plans.
- Lead Loyalty analytics to support the CRM strategy and identify key opportunities for the business.
- Create cohort and time-based views to answer questions like:
- How quickly do store-first vs eCom-first customers repeat?
- Are 2nd purchase rates changing over time or by channel?
- Which lifecycle segments are over/under-performing vs plan?
- Design and measure structured tests (offers, cadence, segment strategies, new journeys) and deliver tight, business-first readouts.
- Reconcile and QA data across systems (POS, ecommerce, ESP, CDP, data warehouse) to ensure a single, trusted view of CRM performance.
- Partner with Data Engineering to improve data availability, quality, and documentation for CRM use cases (attributes, events, consent flags, channel availability).
- Build clear, recurring views for stakeholders (dashboards, decks, exports) that show what’s working, what isn’t, and where to focus next.
Essential Qualifications
- Minimum 3–5+ years in CRM / customer / lifecycle analytics (retail, ecommerce, or similar).
- Strong SQL (complex joins, aggregations, window functions) for building customer/cohort views directly from transactions and customer tables.
- Experience with major CRM / ESP / CDP platforms (e.g., Salesforce Marketing Cloud, Data cloud, Salesforce Service/ Sales cloud).
- Experience working with omnichannel data (store + ecomm) and stitching performance back to customers or segments.
- Exposure to Customer segmentation, CLTV methodologies, CRM outreach measurement and loyalty program strategies.
- Proven ability to turn vague business questions into structured analysis, tests, and clear recommendations.
- Comfortable working in a modern data stack (e.g., Snowflake/BigQuery or similar) plus solid Excel/Google Sheets skills.
- High attention to detail and strong QA instincts when numbers don’t line up (digging into sources, logic, and joins).
- Clear communicator who can summarize complex analyses in concise, business-friendly language.
Other Qualifications
- Tableau, Sigma, or similar BI tools for building self-serve dashboards and stakeholder views.
- GA4, Adobe Analytics, or similar for tying CRM performance to digital behavior and funnel metrics.
- Experience designing or interpreting incrementality tests, holdouts, or lift studies for CRM.
Location
New York, NY (TriBeca), Hybrid Monday-Friday
Travel
None required
Estimated Base Salary: $120,000-140,000
Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, Summer Fridays (corporate roles), generous paid time off, sick time, and more.
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
See All 10 CRM Analyst Jobs in New York
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Find CRM Analyst JobsCRM Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
CRM Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Slipstream IT2
- American Civil Liberties Union1
- Ares Management1
- Bloomberg1
- David Yurman Enterprises1
Top Industries Hiring
- Consulting & Professional Services2
- Investment & Asset Management2
- Technology & Software2
- Accounting & Auditing1
- Law & Legal Services1
What New York Employers Look For
The qualifications that appear most often in CRM analyst jobs across New York.
- Bachelor's degree in marketing, business, data science, or a related field required
- Proficiency in Salesforce CRM platform including reporting and workflow automation
- Experience with marketing automation tools such as Marketo, HubSpot, or Eloqua
- Strong SQL skills for querying customer databases and building segmentation models
- Familiarity with data visualization tools like Tableau, Power BI, or Looker
- Ability to translate customer data insights into actionable campaign or retention strategies
CRM Analyst Jobs in New York: Frequently Asked Questions
How do you become a crm analyst in New York?
Most crm analysts in New York enter the field with a bachelor's degree in marketing, business analytics, information systems, or a related discipline. There is no state-issued license required to work as a crm analyst in New York. Employers strongly favor candidates with hands-on experience in Salesforce or a comparable CRM platform, and earning a Salesforce Certified Administrator or Marketing Cloud credential significantly improves hiring prospects across New York's competitive financial services and retail sectors.
How much do CRM analysts make in New York?
CRM analysts in New York earn a median of about $109,610 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $67,220 for the lowest 10% to over $171,360 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire crm analysts in New York?
Employers hiring crm analysts in New York right now include Slipstream IT, American Civil Liberties Union, and Ares Management, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, national retailers, and media companies means crm analyst demand is particularly consistent year-round across both large enterprises and mid-size organizations headquartered in the state.
Which New York cities have the most crm analyst jobs?
New York and Tarrytown have the most crm analyst openings in New York. New York City dominates due to the sheer density of Fortune 500 headquarters, major banks, and national retailers based in Manhattan, while suburban markets like White Plains and Garden City draw demand from corporate campuses and regional offices that maintain dedicated CRM and customer analytics teams.
Are there remote crm analyst jobs in New York?
Yes, and more than most fields. About 40% of crm analyst openings tied to New York are remote or hybrid as of June 2026, reflecting the desk-based and data-driven nature of the work. Campaign analysis, database segmentation, and reporting tasks translate well to remote environments, making fully remote arrangements most common in those sub-functions compared to roles requiring close collaboration with in-house sales or retail operations teams.
How can I get hired as a crm analyst in New York with little or no experience?
The most realistic entry path is through a marketing coordinator, sales operations, or customer data associate role at a New York employer, where hands-on CRM exposure builds quickly. Large retail and financial services firms in New York frequently hire analysts from rotational business analytics programs or recent-graduate pipelines. Building a Salesforce Administrator certification before applying, or completing a portfolio project using publicly available customer datasets, gives candidates a concrete edge over others without direct work history.
Where can I find and apply to crm analyst jobs in New York?
You can find and apply to crm analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and specialization, then apply directly to the ones that fit.
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