CRM Manager Jobs in Massachusetts
CRM Manager jobs in Massachusetts are in strong and consistent demand, concentrated in the state's technology, financial services, healthcare, and higher education sectors, with openings at every level from associate CRM analyst through senior manager and director. Boston, Cambridge, and Waltham are the primary hiring hubs, anchored by employers like Salesforce, Wayfair, and Fidelity Investments, all of which maintain substantial Massachusetts operations. The most sought-after specialties right now are Salesforce platform administration, marketing automation, and customer lifecycle analytics. Find a role that fits below and apply directly.
Find CRM Manager JobsOverview
Open roles7
Top employerKAYAK
Top cityBoston, MA
Cities hiring5
Work type50% Remote
Top industryMedical Devices
Showing 5 of 7+ CRM Manager jobs
CRM Systems Manager, IT
We won't show you this job again
Added 2w ago
Vericel Corporation
CRM Systems Manager, IT
Burlington, Massachusetts
Added 2w ago
Lifecycle & CRM Marketing Manager
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Added 1mo ago
Mixam
Lifecycle & CRM Marketing Manager
Boston, Massachusetts
Added 1mo ago
Product Manager, CRM
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Added 1mo ago
KAYAK
Product Manager, CRM
Cambridge, Massachusetts
Added 1mo ago
Product Manager, CRM
We won't show you this job again
Added 1mo ago
Playlist
Product Manager, CRM
Boston, Massachusetts
Added 1mo ago
CRM Manager
We won't show you this job again
Added 2mo ago
Tripadvisor
CRM Manager
Needham, Massachusetts
Added 2mo ago
Added 2w ago
CRM Systems Manager, IT
Vericel Corporation·Burlington, Massachusetts
Job functions:
$140k - $153k/yr
Bachelor's degree in information technology
51-200 employees
Job Description
At Vericel Corporation, we are pioneers in advanced cell therapies for sports medicine and severe burn care, transforming patient lives through cutting-edge regenerative medicine. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care).
Position Summary:
The CRM System Manager will lead the support and enhancement development of the Salesforce CRM platform. This role is responsible for supporting users, collaborating with vendors and internal stakeholders, and ensuring the system is configured and optimized to meet evolving business needs. The CRM System Manager will oversee day-to-day system operations, drive continuous improvements, support users across the organization, and maintain strong alignment with data governance and compliance requirements.
Essential Functions:
Support the transition from CRM initial implementation to steady-state operations, ensuring a smooth go-live and effective post-implementation support for business users.- Establish, operate, and continuously refine a scalable CRM support model, including incident management, escalation paths, release planning, and an enhancement backlog aligned with.
- Manage relationships with CRM vendors and service providers, serving as the primary point of coordination for support, enhancements, and operational issues.
- Monitor vendor performance against service expectations and SLAs, coordinating escalations and driving timely resolution of incidents impacting business operations.
- Partner with vendors to plan and execute system updates, enhancements, and support activities, ensuring alignment with business priorities and operational needs.
- Partner closely with Commercial, Customer Service, and other business teams to understand operational workflows and post-go-live challenges, providing ongoing system improvements and usage recommendations.
- Create and maintain architectural diagrams, system flow diagrams, and business process visuals that document CRM functionality, integrations, and support models to support business processes, troubleshooting, and future enhancements.
- Direct and coordinate day-to-day CRM support activities, including issue triage, root cause analysis, and communication with stakeholders to ensure a positive user experience.
- Maintain and support CRM architecture, integrations, and data flows, ensuring reliable, secure, and compliant information exchange across enterprise systems.
- Oversee SDLC activities for CRM support and enhancement work, including writing or refining requirements, developing and executing test cases, and supporting functional, integration, and user acceptance testing to ensure production readiness.
- Balance multiple support and enhancement initiatives, prioritizing work based on business impact, operational risk, and resource availability.
- Translate and track ongoing business feedback and operational needs into actionable CRM enhancements, supporting continuous improvement, adoption, and long-term platform stability.
Qualifications, Education, and Experience:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience.- 8–10+ years of experience supporting large-scale enterprise system platforms in regulated or complex business environments.
- Experience in the Pharmaceutical, Biotechnology, or Life Sciences industry, or other highly regulated sectors, is strongly preferred.
- Deep understanding of enterprise systems and integration concepts, with direct experience in Salesforce CRM, Mulesoft, and Tableau.
- Familiarity with related platforms such as Microsoft D365, Veeva, MES systems and other enterprise systems.
- Strong communication and interpersonal skills, with the ability to effectively explain complex concepts to a variety of audiences.
- Ability to create clear and effective diagrams, process flows, system architecture visuals, and other documentation that supports requirements, design, and stakeholder communication.
- Demonstrated leadership and stakeholder management capabilities, with a track record of guiding cross-functional teams and influencing decision-making.
- Knowledge of regulatory and compliance frameworks such as GMPs, GAMP 5, 21 CFR Part 11, Annex 11, GDPR, and data integrity expectations is preferred.
Why Vericel?
Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.- Career Growth: Be a part of a growing organization with opportunities to expand your impact
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $140,000 to $153,000 annually.
The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.
In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.
Vericel Corporation
CRM Systems Manager, IT
Burlington, Massachusetts
Added 2w ago51-200 employees
Job functions:
$140k - $153k/yr
Bachelor's degree in information technology
Job Description
At Vericel Corporation, we are pioneers in advanced cell therapies for sports medicine and severe burn care, transforming patient lives through cutting-edge regenerative medicine. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care).
Position Summary:
The CRM System Manager will lead the support and enhancement development of the Salesforce CRM platform. This role is responsible for supporting users, collaborating with vendors and internal stakeholders, and ensuring the system is configured and optimized to meet evolving business needs. The CRM System Manager will oversee day-to-day system operations, drive continuous improvements, support users across the organization, and maintain strong alignment with data governance and compliance requirements.
Essential Functions:
Support the transition from CRM initial implementation to steady-state operations, ensuring a smooth go-live and effective post-implementation support for business users.- Establish, operate, and continuously refine a scalable CRM support model, including incident management, escalation paths, release planning, and an enhancement backlog aligned with.
- Manage relationships with CRM vendors and service providers, serving as the primary point of coordination for support, enhancements, and operational issues.
- Monitor vendor performance against service expectations and SLAs, coordinating escalations and driving timely resolution of incidents impacting business operations.
- Partner with vendors to plan and execute system updates, enhancements, and support activities, ensuring alignment with business priorities and operational needs.
- Partner closely with Commercial, Customer Service, and other business teams to understand operational workflows and post-go-live challenges, providing ongoing system improvements and usage recommendations.
- Create and maintain architectural diagrams, system flow diagrams, and business process visuals that document CRM functionality, integrations, and support models to support business processes, troubleshooting, and future enhancements.
- Direct and coordinate day-to-day CRM support activities, including issue triage, root cause analysis, and communication with stakeholders to ensure a positive user experience.
- Maintain and support CRM architecture, integrations, and data flows, ensuring reliable, secure, and compliant information exchange across enterprise systems.
- Oversee SDLC activities for CRM support and enhancement work, including writing or refining requirements, developing and executing test cases, and supporting functional, integration, and user acceptance testing to ensure production readiness.
- Balance multiple support and enhancement initiatives, prioritizing work based on business impact, operational risk, and resource availability.
- Translate and track ongoing business feedback and operational needs into actionable CRM enhancements, supporting continuous improvement, adoption, and long-term platform stability.
Qualifications, Education, and Experience:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience.- 8–10+ years of experience supporting large-scale enterprise system platforms in regulated or complex business environments.
- Experience in the Pharmaceutical, Biotechnology, or Life Sciences industry, or other highly regulated sectors, is strongly preferred.
- Deep understanding of enterprise systems and integration concepts, with direct experience in Salesforce CRM, Mulesoft, and Tableau.
- Familiarity with related platforms such as Microsoft D365, Veeva, MES systems and other enterprise systems.
- Strong communication and interpersonal skills, with the ability to effectively explain complex concepts to a variety of audiences.
- Ability to create clear and effective diagrams, process flows, system architecture visuals, and other documentation that supports requirements, design, and stakeholder communication.
- Demonstrated leadership and stakeholder management capabilities, with a track record of guiding cross-functional teams and influencing decision-making.
- Knowledge of regulatory and compliance frameworks such as GMPs, GAMP 5, 21 CFR Part 11, Annex 11, GDPR, and data integrity expectations is preferred.
Why Vericel?
Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.- Career Growth: Be a part of a growing organization with opportunities to expand your impact
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $140,000 to $153,000 annually.
The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.
In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.
See All 7 CRM Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find CRM Manager JobsCRM Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Boston
3 jobsBedford
1 jobNeedham
1 jobCambridge
1 jobBurlington
1 jobCRM Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Medical Devices
- Accounting & Auditing
- Technology & Software
- Healthcare & Medical Services
- Investment & Asset Management
What Massachusetts Employers Look For
The qualifications that appear most often in CRM manager jobs across Massachusetts.
- Bachelor's degree in marketing, business, information systems, or a related field
- Three or more years of hands-on CRM platform experience, typically Salesforce or HubSpot
- Demonstrated ability to manage segmentation, campaigns, and customer data pipelines
- Experience with marketing automation tools such as Marketo, Pardot, or Klaviyo
- Strong analytical skills with proficiency in reporting tools like Tableau or Google Analytics
- Familiarity with data privacy regulations and CRM data governance best practices
CRM Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a crm manager in Massachusetts?
Most crm manager roles in Massachusetts require a bachelor's degree in marketing, business, or a related field, followed by several years of hands-on CRM platform experience. Massachusetts does not have a state-issued license for this role. Employers here strongly favor candidates with a Salesforce Administrator or Salesforce Marketing Cloud certification, which you can earn through Salesforce's own credentialing program. Building experience in marketing operations or data analytics roles at Boston-area technology or financial services firms is the most direct path.
Which companies hire crm managers in Massachusetts?
Employers hiring crm managers in Massachusetts right now include KAYAK, Mixam, and Werfen, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of technology companies, financial institutions, and large healthcare systems means consistent demand for crm managers throughout the year, not just during peak hiring seasons.
Which Massachusetts cities have the most crm manager jobs?
Boston, Bedford, and Needham have the most crm manager openings in Massachusetts. Boston and Cambridge dominate because of the region's headquarters-heavy mix of technology firms, asset managers, and life sciences companies, all of which maintain large marketing and customer operations teams, while Waltham draws significant volume from the Route 128 technology corridor and its cluster of software and data companies.
Are there remote crm manager jobs in Massachusetts?
Yes, and more than most fields. CRM management is desk-based and platform-driven, making it well suited to remote arrangements. About 67% of crm manager openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how broadly Massachusetts employers have embraced flexible work for this function. Campaign execution, reporting, and platform administration are the parts of the role most commonly performed fully remote.
How can I get hired as a crm manager in Massachusetts with little or no experience?
The most realistic entry path is a marketing coordinator or marketing operations associate role at a Boston-area technology or e-commerce company, where you gain direct platform access from day one. Wayfair and HubSpot both run structured associate and rotational programs in Massachusetts that place early-career candidates on CRM and marketing operations teams. Earning a Salesforce Administrator certification before you apply gives you a concrete credential that offsets limited work history and is widely recognized by Massachusetts hiring managers.
Where can I find and apply to crm manager jobs in Massachusetts?
You can find and apply to crm manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Find roles that fit your experience and apply directly to the ones that match.
See All 7 CRM Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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