Customer Experience Specialist Jobs in Connecticut
Customer Experience Specialist jobs in Connecticut concentrate in financial services, insurance, healthcare, and retail, with the Hartford-Bloomfield corridor, Stamford, and New Haven accounting for the bulk of active openings at every level from entry-level associate to senior program lead. Major employers with a lasting Connecticut presence include The Hartford, Aetna, and Synchrony, all of which maintain substantial customer experience and client relations teams in the state. The most in-demand specialties are digital channel support, voice-of-customer program management, and CX analytics tied to insurance and financial products. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 23+ Customer Experience Specialist jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Our Enterprise Customer Experience and Insights organization is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. We help CVS Health deliver on its ambition to be the most trusted healthcare company by enabling differentiated customer experiences. We partner across the enterprise to drive measurable impact by amplifying customer voices, data, and insights. We listen, learn, innovate, and proactively intervene on behalf of customers, members, and patients, empowering colleagues and other stakeholders (brokers, providers, clients) to join us on the journey.
The Manager of Healthcare Delivery Customer Experience will be responsible for the day-to-day operations of the customer experience program for CVS’ Healthcare Delivery lines of business, including work across MinuteClinic, Oak Street Health, and Signify. Responsibilities include reporting, providing actionable insights that deliver business results, and acting as a voice of the customer champion to advocate for our patients.
You will report to the Lead Director of Customer Experience, Enterprise Insights.
The role supports Customer Experience Measurement with the regular project management elements of these programs. This includes communication management, questionnaire design support and programming, stakeholder and vendor management, account team training and support, survey vendor/platform management, and analysis, among other duties.
This role is critical to the day-to-day elements of facilitating large-scale CX programs in CVS Healthcare Delivery, specifically:
- Collect and elevate quantitative and qualitative customer feedback survey data. Plan, prioritize, and support rigorous analyses of customer feedback, journeys, and pain points to uncover valuable insights.
- Provide regular updates to key business partners using dashboards and presentations to share the customer story with broad audiences. Monitor trends, interpret feedback, and translate analysis and insights into compelling narratives used to collaborate with business partners to develop action plans.
- Design systems to promote feedback among Clinical and frontline colleagues to influence the design and development of the patient experience.
- Manage ad hoc customer insights data pulls and support projects, including cross-tab creation, results reporting, and presentation building.
- Support ongoing program management, including communications, scheduling, end-user training, data management, and assisting with vendor and stakeholder management. Assist in ongoing management of feedback collection technology and prioritizing necessary work.
- Collaborate and coordinate cross-functionally to maintain a program used to identify high-risk feedback requiring follow-up from a resolutions team, including reports of service issues and complaints.
Required Qualifications
- 5+ years of experience analyzing customer insights, or related
- 3+ years of experience creating reports and dashboards, performing statistical analyses, using Tableau, Excel, or similar software
- 3+ years of experience using PowerPoint or similar to create presentations
- 3+ years of experience of intermediate project/program management skills, including project planning, resource planning, and scenario planning 3+ years of experience manipulating and querying data, performing statistical analyses and/or basic knowledge of statistics
Preferred Qualifications
- Experience managing CX vendors: Medallia / Qualtrics / CSpace / Forrester, etc.
- Medallia experience is highly preferred
- Self-motivated and eager to take ownership of projects
- Clear verbal and written communication skills including email and PowerPoint presentations, and comfortable sharing in leadership meetings. Communications should be well organized, fluent, and meet basic brand standards for consistency of presentation, use of color palettes, fonts, etc.
- Able to build strong cross-functional relationships with stakeholders.
- Passion for customer insights, data analytics, and storytelling with data. Experience sharing insights broadly across an organization to large teams and corporate leadership, to inspire innovation and persuade improvement.
- Demonstrated attention to detail
- Proven innovative problem-solving abilities and decision-making skills; ability to anticipate and action opportunities
- Primary research experience; experience leveraging data & analytics, solving problems by collecting, organizing, analyzing, and interpreting data to generate insights
- An interest in continued learning and developing skillset
- Basic knowledge about Healthcare Industry and customer insights Experience with SPSS
Education
- Bachelor's Degree in Statistics, Business, Social Sciences, or equivalent (HS Diploma + 4 years of relevant experience) required
- Master’s Degree in a relevant field preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/14/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Our Enterprise Customer Experience and Insights organization is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. We help CVS Health deliver on its ambition to be the most trusted healthcare company by enabling differentiated customer experiences. We partner across the enterprise to drive measurable impact by amplifying customer voices, data, and insights. We listen, learn, innovate, and proactively intervene on behalf of customers, members, and patients, empowering colleagues and other stakeholders (brokers, providers, clients) to join us on the journey.
The Manager of Healthcare Delivery Customer Experience will be responsible for the day-to-day operations of the customer experience program for CVS’ Healthcare Delivery lines of business, including work across MinuteClinic, Oak Street Health, and Signify. Responsibilities include reporting, providing actionable insights that deliver business results, and acting as a voice of the customer champion to advocate for our patients.
You will report to the Lead Director of Customer Experience, Enterprise Insights.
The role supports Customer Experience Measurement with the regular project management elements of these programs. This includes communication management, questionnaire design support and programming, stakeholder and vendor management, account team training and support, survey vendor/platform management, and analysis, among other duties.
This role is critical to the day-to-day elements of facilitating large-scale CX programs in CVS Healthcare Delivery, specifically:
- Collect and elevate quantitative and qualitative customer feedback survey data. Plan, prioritize, and support rigorous analyses of customer feedback, journeys, and pain points to uncover valuable insights.
- Provide regular updates to key business partners using dashboards and presentations to share the customer story with broad audiences. Monitor trends, interpret feedback, and translate analysis and insights into compelling narratives used to collaborate with business partners to develop action plans.
- Design systems to promote feedback among Clinical and frontline colleagues to influence the design and development of the patient experience.
- Manage ad hoc customer insights data pulls and support projects, including cross-tab creation, results reporting, and presentation building.
- Support ongoing program management, including communications, scheduling, end-user training, data management, and assisting with vendor and stakeholder management. Assist in ongoing management of feedback collection technology and prioritizing necessary work.
- Collaborate and coordinate cross-functionally to maintain a program used to identify high-risk feedback requiring follow-up from a resolutions team, including reports of service issues and complaints.
Required Qualifications
- 5+ years of experience analyzing customer insights, or related
- 3+ years of experience creating reports and dashboards, performing statistical analyses, using Tableau, Excel, or similar software
- 3+ years of experience using PowerPoint or similar to create presentations
- 3+ years of experience of intermediate project/program management skills, including project planning, resource planning, and scenario planning 3+ years of experience manipulating and querying data, performing statistical analyses and/or basic knowledge of statistics
Preferred Qualifications
- Experience managing CX vendors: Medallia / Qualtrics / CSpace / Forrester, etc.
- Medallia experience is highly preferred
- Self-motivated and eager to take ownership of projects
- Clear verbal and written communication skills including email and PowerPoint presentations, and comfortable sharing in leadership meetings. Communications should be well organized, fluent, and meet basic brand standards for consistency of presentation, use of color palettes, fonts, etc.
- Able to build strong cross-functional relationships with stakeholders.
- Passion for customer insights, data analytics, and storytelling with data. Experience sharing insights broadly across an organization to large teams and corporate leadership, to inspire innovation and persuade improvement.
- Demonstrated attention to detail
- Proven innovative problem-solving abilities and decision-making skills; ability to anticipate and action opportunities
- Primary research experience; experience leveraging data & analytics, solving problems by collecting, organizing, analyzing, and interpreting data to generate insights
- An interest in continued learning and developing skillset
- Basic knowledge about Healthcare Industry and customer insights Experience with SPSS
Education
- Bachelor's Degree in Statistics, Business, Social Sciences, or equivalent (HS Diploma + 4 years of relevant experience) required
- Master’s Degree in a relevant field preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/14/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 23 Customer Experience Specialist Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Construction & Real Estate
What Connecticut Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Connecticut.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer-facing experience in service or account management
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Demonstrated ability to analyze customer feedback data and report findings
- Strong written and verbal communication skills for cross-functional collaboration
- Experience in financial services, insurance, or healthcare environments preferred
Customer Experience Specialist Jobs in Connecticut: Frequently Asked Questions
How do you become a customer experience specialist in Connecticut?
Most Connecticut employers expect a bachelor's degree in business, communications, marketing, or a related field, though some accept an associate degree combined with relevant work history. There is no state-issued license required to work as a customer experience specialist in Connecticut. Candidates who build skills in CRM systems, data analysis, and customer journey mapping, and who can demonstrate those skills through prior roles or project work, are the most competitive in the Connecticut market.
Which companies hire customer experience specialists in Connecticut?
Employers hiring customer experience specialists in Connecticut right now include Amazon, Travelers, and Best Cleaners, based on current listings on Migrate Mate as of October 2026. Connecticut's concentration of insurance carriers, financial institutions, and regional healthcare networks means consistent year-round demand from large, established organizations headquartered or regionally based in the state.
Which Connecticut cities have the most customer experience specialist jobs?
Stamford, Hartford, and Danbury have the most customer experience specialist openings in Connecticut. Hartford dominates because it is home to a dense cluster of insurance and financial services headquarters, while Stamford draws openings from corporate offices in the lower Fairfield County corridor, and New Haven benefits from its healthcare and university-affiliated employer base.
Are there remote customer experience specialist jobs in Connecticut?
Yes, and more than most fields, since customer experience specialist work is primarily desk-based and communication-driven. About 100% of customer experience specialist openings tied to Connecticut are remote or hybrid as of October 2026, reflecting the broad adoption of digital work arrangements across insurance and financial services employers. Roles focused on digital channel management, voice-of-customer analysis, and CRM operations are the most consistently offered in remote or hybrid formats.
How can I get hired as a customer experience specialist in Connecticut with little or no experience?
The most realistic entry path is moving into a customer experience specialist role from an adjacent position such as customer service representative, account coordinator, or client support associate at a Connecticut insurance carrier, bank, or healthcare network. Employers like The Hartford and Aetna regularly post associate-level or rotational program openings that do not require prior specialist experience. Building proficiency in Salesforce or a comparable CRM platform and completing a recognized certification such as a customer experience professional credential gives candidates a measurable edge when applying to these programs.
Where can I find and apply to customer experience specialist jobs in Connecticut?
You can find and apply to customer experience specialist jobs in Connecticut on Migrate Mate, which lists current Connecticut openings. Search the roles available, identify the ones that match your background and location, and apply directly to the ones that fit.
See All 23 Customer Experience Specialist Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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