Customer Experience Specialist Jobs in Maryland
Customer Experience Specialist jobs in Maryland are concentrated in the Baltimore metro, Annapolis, and the Washington D.C. suburbs, where healthcare systems, financial services firms, and federal contractors generate steady demand at every level from entry-level associate to senior experience manager. Large employers with lasting Maryland footprints, including CareFirst BlueCross BlueShield, T. Rowe Price, and Leidos, recruit consistently for customer experience talent, particularly in digital experience, omnichannel support, and voice-of-customer analytics. Demand is among the most active in the Mid-Atlantic region. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 17+ Customer Experience Specialist jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$18.30BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$18.30BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 17 Customer Experience Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Maryland Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Maryland.
- Bachelor's degree in business, communications, marketing, or a related field
- Two or more years of customer-facing experience in a professional setting
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong written and verbal communication skills with a client-first approach
- Ability to analyze customer feedback data and translate findings into actionable improvements
- Experience collaborating cross-functionally with sales, marketing, or product teams
Customer Experience Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a customer experience specialist in Maryland?
Maryland does not require a state-issued license to work as a customer experience specialist, so the path centers on education and demonstrated skills. Most Maryland employers expect a bachelor's degree in business, communications, or a related field, though strong candidates with associate degrees and relevant experience are considered, particularly in healthcare and financial services. Certifications from the Customer Experience Professionals Association, such as the CCXP, strengthen applications and are increasingly recognized by Maryland-based employers.
Which companies hire customer experience specialists in Maryland?
Maryland customer experience specialist roles are posted by Five Below, Tesla, and Weis Markets and others right now, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of healthcare payers, defense contractors, and financial institutions means demand is consistent year-round rather than seasonal.
Which Maryland cities have the most customer experience specialist jobs?
Annapolis, Rockville, and Easton account for the most customer experience specialist openings in Maryland. Baltimore leads because of its anchor institutions in healthcare, insurance, and logistics, while the D.C.-adjacent suburbs like Bethesda and Rockville draw openings from federal contractors and professional services firms that need dedicated customer experience staff.
Are there remote customer experience specialist jobs in Maryland?
Yes, and more than most fields. About 17% of customer experience specialist openings tied to Maryland are remote or hybrid as of August 2026, reflecting how much of the role centers on digital communication and data analysis rather than in-person interaction. Voice-of-customer, digital experience, and CRM-focused positions are the most likely to be offered remotely.
How can I get hired as a customer experience specialist in Maryland with little or no experience?
The most realistic entry path is through a customer service or client support associate role at a large Maryland employer, then moving laterally into a customer experience function. Organizations like CareFirst BlueCross BlueShield and T. Rowe Price recruit for entry-level client services positions that feed directly into experience teams. Earning a foundational certification such as the CCXP Associate credential or completing a CRM platform training program demonstrates initiative and gives candidates a concrete edge over other applicants without a direct background.
Where can I find and apply to customer experience specialist jobs in Maryland?
You can find and apply to customer experience specialist jobs in Maryland on Migrate Mate, which lists current Maryland openings. Search the roles available, find the ones that fit your background and location, and apply directly through each listing.
See All 17 Customer Experience Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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