Customer Operations Manager Jobs in Pennsylvania

INTRODUCTION

Our Pittsburgh office, located in Cranberry Township, PA, is looking for a versatile Customer Operations Manager to join our Engraving Solutions business, which sells through our Brady and Gravotech brands. This role oversees our Customer Service, Technical Services and Field Service teams to ensure efficiency, productivity, and excellent customer service.

This is an on-site role at our location in Cranberry Township, PA.

ROLE AND RESPONSIBILITIES

• Oversee activities including case management, order processing, and scheduling of installations, to provide a smooth and timely customer experience.
• Communicate with other departments about recurring issues and concerns and make recommendations regarding opportunities for improvement.
• Track team performance using Key Performance Indicators (KPIs) and identify areas for improvement.
• Lead and manage direct reports by establishing goals, providing training and development, ensuring policy compliance, addressing performance and quality issues.

BASIC QUALIFICATIONS

• Associate degree in a technical field or equivalent work experience.
• 5 years minimum experience in a customer service or technical support role with at least 2 years of experience in a supervisory role.
• Ability to lead a team toward high service standards while consistently meeting internal metrics.
• Excellent critical thinking, organizational, research and multitasking skills.
• Effective knowledge of Salesforce or similar operating systems, along with an understanding of databases, networking databases and other technical components.
• Occasional onsite support may be required, including travel and overnight stays as required, approximately 10 to 15%. Valid driver's license required.

BENEFITS

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
• Generous 401(k) with company match.
• Paid time off and holidays.
• Opportunity to participate in incentive programs for all full-time employees.
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance.
• Education reimbursement opportunities.
• Scholarship program for children of Brady employees.
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
• Dress-for-your-day dress code.
• Charitable contributions matched through Brady's Matching Gift program.

ADDITIONAL DETAILS

Who we are:

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.