Customer Relationship Management Jobs in New York
Customer Relationship Management jobs in New York rank among the most active markets in the country, with strong demand concentrated in financial services, technology, healthcare, and professional services firms. New York City, White Plains, and Buffalo are the leading hiring centers, with well-established employers like JPMorgan Chase, Salesforce, and IBM consistently posting roles at every level from associate CRM analyst to senior director. The most in-demand specialties right now are CRM platform administration, customer lifecycle strategy, and data-driven retention marketing. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 13+ Customer Relationship Management jobs
Job Details
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford is a Fortune 500 leader in employee benefits, recognized for our customer-centric approach, innovative solutions, and collaborative culture. We partner with some of the nation’s largest employers to deliver comprehensive insurance and risk management solutions. Our Employee Benefits team is committed to driving business growth and delivering exceptional service to our clients.
As Assistant Director, Relationship Management, you will lead a team of Senior Client Relationship Managers (Sr.CRMs) serving National Accounts. In this key leadership position, you will champion strategies that strengthen client relationships, drive growth and renewal outcomes, and enhance stewardship efforts. By aligning cross-functional teams around the customer, you will help deliver outstanding experiences and measurable impact for The Hartford.
Key Responsibilities:
- Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
- Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
- Oversee renewal readiness, growth strategies and stewardship delivery, while ensuring all client commitments are met on time.
- Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
- Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
- Champion continuous improvement initiatives to enhance relationship management processes and best practices.
- Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.
- Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.
- Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.
- Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.
Qualifications:
- 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).
- Prior leadership experience preferred.
- Strong financial acumen and understanding of employee benefits products and services.
- Demonstrated ability to build and maintain marketplace relationships.
- Effective communication skills with strength in writing, conflict resolution, and critical thinking.
- Proven coaching and feedback abilities.
- Experience collaborating across organizational lines to deliver results.
- Commitment to responsive customer service and continuous improvement.
- Willingness to travel within assigned territory and for select national events (up to 25%).
- Required to hold or obtain licenses for all states with in-force cases for direct reports.
- Open to Central and Eastern Regions.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$125,000 - $125,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Job Details
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford is a Fortune 500 leader in employee benefits, recognized for our customer-centric approach, innovative solutions, and collaborative culture. We partner with some of the nation’s largest employers to deliver comprehensive insurance and risk management solutions. Our Employee Benefits team is committed to driving business growth and delivering exceptional service to our clients.
As Assistant Director, Relationship Management, you will lead a team of Senior Client Relationship Managers (Sr.CRMs) serving National Accounts. In this key leadership position, you will champion strategies that strengthen client relationships, drive growth and renewal outcomes, and enhance stewardship efforts. By aligning cross-functional teams around the customer, you will help deliver outstanding experiences and measurable impact for The Hartford.
Key Responsibilities:
- Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
- Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
- Oversee renewal readiness, growth strategies and stewardship delivery, while ensuring all client commitments are met on time.
- Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
- Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
- Champion continuous improvement initiatives to enhance relationship management processes and best practices.
- Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.
- Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.
- Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.
- Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.
Qualifications:
- 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).
- Prior leadership experience preferred.
- Strong financial acumen and understanding of employee benefits products and services.
- Demonstrated ability to build and maintain marketplace relationships.
- Effective communication skills with strength in writing, conflict resolution, and critical thinking.
- Proven coaching and feedback abilities.
- Experience collaborating across organizational lines to deliver results.
- Commitment to responsive customer service and continuous improvement.
- Willingness to travel within assigned territory and for select national events (up to 25%).
- Required to hold or obtain licenses for all states with in-force cases for direct reports.
- Open to Central and Eastern Regions.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$125,000 - $125,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
See All 13 Customer Relationship Management Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Relationship Management Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Relationship Management Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
- Banking & Financial Services
What New York Employers Look For
The qualifications that appear most often in customer relationship management jobs across New York.
- Demonstrated experience managing CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Bachelor's degree in marketing, business administration, or a closely related field
- Proven ability to analyze customer data and translate findings into retention strategies
- Experience collaborating with sales, marketing, and IT teams to align CRM processes
- Strong project management skills with experience owning end-to-end CRM campaigns
- Familiarity with data privacy regulations relevant to customer data management in New York
Customer Relationship Management Jobs in New York: Frequently Asked Questions
How do you become a customer relationship management in New York?
Most customer relationship management roles in New York require a bachelor's degree in marketing, business, or a related field combined with hands-on experience using a major CRM platform. There is no state-issued license specific to this role in New York. Employers in the state consistently prioritize Salesforce certifications, such as the Salesforce Certified Administrator or Salesforce Certified Marketing Cloud Associate, as strong differentiators when evaluating candidates at all levels.
Which companies hire customer relationship managements in New York?
New York customer relationship management roles are posted by Fitch Ratings, Webster Bank, and U.S. Bank and others right now, based on current listings on Migrate Mate as of August 2026. New York's dense concentration of financial institutions, media companies, and enterprise technology firms means CRM openings appear consistently across a wide range of industries in the state.
Which New York cities have the most customer relationship management jobs?
New York, Suffern, and New York City account for the greatest concentration of customer relationship management openings in New York. New York City drives the largest share by far given its headquarters density across finance, advertising, and tech, while White Plains and Buffalo attract openings from regional healthcare systems, insurance companies, and mid-market employers that maintain significant back-office and customer operations outside the city.
Are there remote customer relationship management jobs in New York?
Yes, and more than most fields. About 80% of customer relationship management openings tied to New York are remote or hybrid as of August 2026, reflecting how well-suited the role is for distributed work. The functions most commonly offered remotely are CRM configuration, campaign strategy, and reporting and analytics, while roles with heavy internal stakeholder coordination sometimes require at least a partial in-office presence.
How can I get hired as a customer relationship management in New York with little or no experience?
The most realistic entry path is starting in a sales operations coordinator or marketing coordinator role at a mid-size New York firm, where CRM platform work is part of the daily responsibilities. Large New York employers like JPMorgan Chase and IBM run rotational and associate programs that place early-career candidates into CRM and customer analytics tracks. Earning a foundational Salesforce or HubSpot certification before applying demonstrates platform competency and is consistently rewarded by New York hiring managers reviewing entry-level applications.
Where can I find and apply to customer relationship management jobs in New York?
You can find and apply to customer relationship management jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and location preferences, and apply directly to the positions that fit.
See All 13 Customer Relationship Management Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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