Customer Relationship Management Jobs in New York
Customer Relationship Management jobs in New York rank among the most active markets in the country, with strong demand concentrated in financial services, technology, healthcare, and professional services firms. New York City, White Plains, and Buffalo are the leading hiring centers, with well-established employers like JPMorgan Chase, Salesforce, and IBM consistently posting roles at every level from associate CRM analyst to senior director. The most in-demand specialties right now are CRM platform administration, customer lifecycle strategy, and data-driven retention marketing. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 16+ Customer Relationship Management jobs
Director, Structured Finance Business & Relationship Management – US CMBS
Fitch Ratings is currently seeking a Director of Structured Finance Business & Relationship Management – US CMBS based out of our New York office.
As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing supplementary credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market-leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Explore a career at Fitch Ratings and you’ll join a collaborative network of curious minds. Here, our differences are our strengths - in life as well as our work. Together, we work with integrity and objectivity to provide clarity to the world’s financial markets. We pride ourselves on our ability to harness the ideas, expertise, and professionalism of our global workforce, which is integral to our continued success. The accessibility and depth of experience of our industry-leading analysts, combined with our broad sector credentials, allow us to help market participants make important credit decisions with confidence.
About the Team
The US CMBS Business Relationship Management team focuses on building, developing, and maintaining relationships with issuers and bankers to expand our CMBS/CRE business and support growth in our ratings business.
How You'll Make an Impact
Business Development & Opportunity Generation
- Identify and qualify new business opportunities by leveraging relationships, market intelligence, and coverage gap analysis.
- Support efforts to grow ratings mandates across the CMBS market.
- Assist with engagement agreements, fee discussions, and business-development initiatives.
- Contribute to external presentations, marketing efforts, and outreach campaigns designed to strengthen Fitch's market position.
External Relationship Management
- Develop and maintain relationships with existing and prospective issuers, bankers, and other market participants.
- Engage regularly with market contacts to strengthen relationships, support client retention, and identify new business opportunities.
- Respond to client questions and concerns in a timely and professional manner.
- Collaborate with senior colleagues and analytical teams to deliver a high-quality client experience.
Market & Pipeline Analysis
- Analyze market activity, pipeline reporting, and market share trends to support business-development priorities.
- Monitor developments in the CMBS market and broader structured finance sector.
- Maintain accurate forecasts, pipeline reporting, and CRM records.
- Provide insights and recommendations to support team planning and business objectives.
Marketing, Events & Collaboration
- Assist in developing marketing materials, presentations, and other external-facing content.
- Partner with Marketing and Events teams on conferences, client events, and industry engagement activities.
- Build strong internal relationships across Fitch to leverage expertise and support business-development efforts.
You May Be a Good Fit If
- Bachelor's degree in business, finance, economics, or a related field.
- Approximately 5-8 years of relevant experience within CMBS, structured finance, banking, capital markets, commercial real estate finance, or a related field.
- Demonstrated experience in relationship management, business development, account management, or opportunity generation.
- Strong understanding of financial markets and the factors affecting structured finance issuers and investors.
- An energetic, proactive approach and willingness to travel occasionally for client meetings and industry conferences.
- Knowledge of Salesforce or similar CRM systems is a plus.
What Would Make You Stand Out
- Ability to build trust and credibility with external market participants.
- Strong listening, communication, and presentation skills.
- Ability to develop persuasive value propositions and communicate Fitch's analytical strengths.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Curiosity about market developments and a desire to continuously deepen industry knowledge.
Why Choose Fitch?
Hybrid Work Environment: 3 days a week in office required.
A Culture of Learning & Mobility: Dedicated trainings, leadership development, and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
Dedication to Giving Back: Paid volunteer days, matched funding for donations, and ample opportunities to volunteer in your community.
Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
FOR NEW YORK ONLY: Expected base pay rates for the role will be between $120,000 and $150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
Director, Structured Finance Business & Relationship Management – US CMBS
Fitch Ratings is currently seeking a Director of Structured Finance Business & Relationship Management – US CMBS based out of our New York office.
As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing supplementary credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market-leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Explore a career at Fitch Ratings and you’ll join a collaborative network of curious minds. Here, our differences are our strengths - in life as well as our work. Together, we work with integrity and objectivity to provide clarity to the world’s financial markets. We pride ourselves on our ability to harness the ideas, expertise, and professionalism of our global workforce, which is integral to our continued success. The accessibility and depth of experience of our industry-leading analysts, combined with our broad sector credentials, allow us to help market participants make important credit decisions with confidence.
About the Team
The US CMBS Business Relationship Management team focuses on building, developing, and maintaining relationships with issuers and bankers to expand our CMBS/CRE business and support growth in our ratings business.
How You'll Make an Impact
Business Development & Opportunity Generation
- Identify and qualify new business opportunities by leveraging relationships, market intelligence, and coverage gap analysis.
- Support efforts to grow ratings mandates across the CMBS market.
- Assist with engagement agreements, fee discussions, and business-development initiatives.
- Contribute to external presentations, marketing efforts, and outreach campaigns designed to strengthen Fitch's market position.
External Relationship Management
- Develop and maintain relationships with existing and prospective issuers, bankers, and other market participants.
- Engage regularly with market contacts to strengthen relationships, support client retention, and identify new business opportunities.
- Respond to client questions and concerns in a timely and professional manner.
- Collaborate with senior colleagues and analytical teams to deliver a high-quality client experience.
Market & Pipeline Analysis
- Analyze market activity, pipeline reporting, and market share trends to support business-development priorities.
- Monitor developments in the CMBS market and broader structured finance sector.
- Maintain accurate forecasts, pipeline reporting, and CRM records.
- Provide insights and recommendations to support team planning and business objectives.
Marketing, Events & Collaboration
- Assist in developing marketing materials, presentations, and other external-facing content.
- Partner with Marketing and Events teams on conferences, client events, and industry engagement activities.
- Build strong internal relationships across Fitch to leverage expertise and support business-development efforts.
You May Be a Good Fit If
- Bachelor's degree in business, finance, economics, or a related field.
- Approximately 5-8 years of relevant experience within CMBS, structured finance, banking, capital markets, commercial real estate finance, or a related field.
- Demonstrated experience in relationship management, business development, account management, or opportunity generation.
- Strong understanding of financial markets and the factors affecting structured finance issuers and investors.
- An energetic, proactive approach and willingness to travel occasionally for client meetings and industry conferences.
- Knowledge of Salesforce or similar CRM systems is a plus.
What Would Make You Stand Out
- Ability to build trust and credibility with external market participants.
- Strong listening, communication, and presentation skills.
- Ability to develop persuasive value propositions and communicate Fitch's analytical strengths.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Curiosity about market developments and a desire to continuously deepen industry knowledge.
Why Choose Fitch?
Hybrid Work Environment: 3 days a week in office required.
A Culture of Learning & Mobility: Dedicated trainings, leadership development, and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
Dedication to Giving Back: Paid volunteer days, matched funding for donations, and ample opportunities to volunteer in your community.
Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
FOR NEW YORK ONLY: Expected base pay rates for the role will be between $120,000 and $150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
See All 16 Customer Relationship Management Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Relationship Management Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Relationship Management Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in customer relationship management jobs across New York.
- Demonstrated experience managing CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Bachelor's degree in marketing, business administration, or a closely related field
- Proven ability to analyze customer data and translate findings into retention strategies
- Experience collaborating with sales, marketing, and IT teams to align CRM processes
- Strong project management skills with experience owning end-to-end CRM campaigns
- Familiarity with data privacy regulations relevant to customer data management in New York
Customer Relationship Management Jobs in New York: Frequently Asked Questions
How do you become a customer relationship management in New York?
Most customer relationship management roles in New York require a bachelor's degree in marketing, business, or a related field combined with hands-on experience using a major CRM platform. There is no state-issued license specific to this role in New York. Employers in the state consistently prioritize Salesforce certifications, such as the Salesforce Certified Administrator or Salesforce Certified Marketing Cloud Associate, as strong differentiators when evaluating candidates at all levels.
Which companies hire customer relationship managements in New York?
New York customer relationship management roles are posted by Fitch, Deloitte, and BlackRock and others right now, based on current listings on Migrate Mate as of October 2026. New York's dense concentration of financial institutions, media companies, and enterprise technology firms means CRM openings appear consistently across a wide range of industries in the state.
Which New York cities have the most customer relationship management jobs?
New York and New York City account for the greatest concentration of customer relationship management openings in New York. New York City drives the largest share by far given its headquarters density across finance, advertising, and tech, while White Plains and Buffalo attract openings from regional healthcare systems, insurance companies, and mid-market employers that maintain significant back-office and customer operations outside the city.
Are there remote customer relationship management jobs in New York?
Yes, and more than most fields. About 90% of customer relationship management openings tied to New York are remote or hybrid as of October 2026, reflecting how well-suited the role is for distributed work. The functions most commonly offered remotely are CRM configuration, campaign strategy, and reporting and analytics, while roles with heavy internal stakeholder coordination sometimes require at least a partial in-office presence.
How can I get hired as a customer relationship management in New York with little or no experience?
The most realistic entry path is starting in a sales operations coordinator or marketing coordinator role at a mid-size New York firm, where CRM platform work is part of the daily responsibilities. Large New York employers like JPMorgan Chase and IBM run rotational and associate programs that place early-career candidates into CRM and customer analytics tracks. Earning a foundational Salesforce or HubSpot certification before applying demonstrates platform competency and is consistently rewarded by New York hiring managers reviewing entry-level applications.
Where can I find and apply to customer relationship management jobs in New York?
You can find and apply to customer relationship management jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and location preferences, and apply directly to the positions that fit.
See All 16 Customer Relationship Management Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Jobs