Customer Service Lead Jobs in Hawaii
Customer Service Lead jobs in Hawaii are most active in Honolulu, Maui, and Kailua-Kona, where hospitality, healthcare, and retail drive steady demand for experienced team leads at the supervisory and senior-individual-contributor levels. Employers like Aloha United Way, Hawaii Pacific Health, and Hilton Grand Vacations consistently hire customer service leads, particularly those with backgrounds in contact center operations, guest services, and healthcare patient support. The most in-demand specialties are hospitality service management, healthcare customer support, and multi-channel contact center leadership. Scan the live roles below and apply to whichever ones fit.
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Aloha, we are looking for the right candidate to fulfill the roll of front Counter/Cashier with the ability to work with a point of sales system. Great customer service skills are needed to help build strong and meaningful ties with loyal repeat clients and new customers. Experience in the garment industry is a plus, but not required. However hire wages can be negotiated based on their experience working for other dry cleaners.
Responsibilities
1. Intake: Receiving, inspecting, and tagging items to be cleaned
2. Analysis: Performing a preliminary analysis of the items to be cleaned to determine needed services
3. Order-Taking: Taking customers’ orders for services and communicating them accurately to the dry cleaning production personnel
4. Release of Goods and Receipt of Payment: Releasing finished items to customers and receiving payment from customers
5. Problem-Resolution: Receiving and resolving customer questions or concerns. Individual customer service representatives may also be assigned additional responsibilities.
- Must be able to stand for a long period of time
- Must be able to work in a fast paced environment
- Must be able to work with limited to no supervision
- Must be reliable
-Must be able to lift 30+ pounds
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Hawaii
Where Hawaii roles are concentrated, by current openings.
Customer Service Lead Job Market in Hawaii
A snapshot from current Hawaii openings, updated as new roles post.
Who's Hiring
- Domino's18
- State Farm18
- Hawaii Petroleum18
- Par Pacific Holdings18
- First Hawaiian Bank11
Top Industries Hiring
- Insurance11
- Banking & Financial Services9
- Technology & Software2
- Transportation & Logistics2
- Automotive1
What Hawaii Employers Look For
The qualifications that appear most often in customer service lead jobs across Hawaii.
- At least 2 years of customer service experience in a supervisory or lead capacity
- Proven ability to coach, schedule, and evaluate a team of frontline representatives
- Proficiency with CRM platforms and customer contact tracking software
- Strong written and verbal communication skills for escalation handling and reporting
- Experience meeting service-level targets in high-volume call center or retail environments
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Service Lead Jobs in Hawaii: Frequently Asked Questions
How do you become a customer service lead in Hawaii?
Most customer service leads in Hawaii advance from frontline representative roles after demonstrating reliability and coaching ability over several years. No state-issued license is required for the role, but employers across Honolulu's hospitality and healthcare sectors favor candidates with a completed associate or bachelor's degree in business or communications. Completing internal leadership development programs offered by large Hawaii employers, such as hotel management tracks or health system supervisor pipelines, significantly strengthens a candidate's path to the lead level.
Which companies hire customer service leads in Hawaii?
Companies currently hiring customer service leads in Hawaii include Domino's, State Farm, and Hawaii Petroleum, per current listings on Migrate Mate as of July 2026. Hawaii's tourism-driven economy means hospitality groups, resort operators, and healthcare networks are among the most consistent sources of open lead positions across the islands.
Which Hawaii cities have the most customer service lead jobs?
Honolulu, Kahului, and Hilo have the most customer service lead openings in Hawaii. Honolulu anchors the market as the state's commercial and healthcare center, drawing the bulk of corporate contact center and medical support roles, while Maui and Kailua-Kona generate consistent openings through resort operators and regional retail employers concentrated on those islands.
Are there remote customer service lead jobs in Hawaii?
Yes, and more than many management roles allow. About 13% of customer service lead openings tied to Hawaii are remote or hybrid as of July 2026, reflecting the role's strong overlap with phone, chat, and email-based support work. The most remote-friendly specialties are contact center team leads and digital support supervisors, while roles requiring in-person floor supervision at resorts or retail locations remain on-site.
How can I get hired as a customer service lead in Hawaii with little or no experience?
The most realistic entry path is moving into a team-lead or shift-supervisor role from a frontline position at a large Hawaii employer. Hawaii Pacific Health and major Waikiki resort groups regularly promote from within their customer-facing and patient-services teams. Applying for front-desk, patient access, or guest services associate roles at those organizations, then completing any internal leadership track they offer, is the concrete first step. A certification in customer experience management also strengthens an application from a candidate without a formal supervisory title.
Where can I find and apply to customer service lead jobs in Hawaii?
You can find and apply to customer service lead jobs in Hawaii on Migrate Mate, which lists current Hawaii openings. Search the available roles, find the ones that fit your experience and preferred location, and apply directly to each listing that interests you.
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