Customer Solutions Engineer Jobs in Connecticut

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• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

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• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
• This employer may participate in E-Verify and will provide the federal government with your form I-9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond@ct.gov.

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All Functional Areas

• Diagnoses host system problems and develops and coordinates resolutions;
• Manages planning, analysis, design, selection, installation and implementation of new technologies;
• Evaluates new technologies;
• Tests and evaluates new hardware and/or software;
• Makes recommendations for hardware and/or software purchases;
• Determines interface and utility requirements and creates design specifications;
• Acts as liaison to hardware and/or software vendors, system developers, programmers and management;
• Develops and implements network and system security guidelines;
• Makes recommendations for migration and upgrade directions;
• Trains operators, systems developers and users on new procedures;
• Conducts system performance analysis, tuning or storage management;
• Conducts technical training programs for IT staff;
• Acts as project coordinator overseeing other technical staff and support personnel;
• Plans, coordinates and directs multiple projects of assigned staff;
• Reviews work of assigned personnel;
• Calculates project time and cost estimates;
• Prepares necessary procedural specifications to meet design requirements;
• Arranges necessary hardware and software availability;
• Oversees hardware and software vendors;
• Manages project budgets and schedules;
• Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter;
• Reviews documentation work of assigned staff;
• Communicates with business owners and management;
• Facilitates meetings;
• Assists in the development of information technology policies, procedures and standards;
• Participates in Request for Proposal (RFP) process;
• Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups;
• Defines data flow;
• Performs related duties as required.

Working Supervisor Use

• Plans unit workflow and determines priorities;
• Schedules, assigns, oversees, and reviews work;
• Establishes and maintains unit procedures;
• Provides staff training and assistance;
• Conducts or assists in conducting performance evaluations;
• Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures;
• Makes recommendations on policies or standards;
• Prepares reports and correspondence;
• Performs related duties as required.

Systems Programming

• Performs the most complex duties related to application development;
• Develops and implements system programming standards;
• Configures and installs host-based application packages;
• Maintains host operating systems;
• Installs and upgrades host and/or Front End Processor (FEP) operating system software;
• Performs related duties as required.

Software Development

• Configures and installs host-based application packages;
• Analyzes upgrades for complex applications to determine functionality and necessary software customization;
• Writes program specifications and systems specifications;
• Designs forms, screens and reports;
• Performs related duties as required.

Database Administration

• Provides advanced level database support and troubleshooting;
• Designs, installs, tunes and maintains integrity of major host-based database;
• Leads integration efforts, transitioning applications to new technology;
• Performs related duties as required.

Network Support

• Designs and implements complex communications networks;
• Diagnoses and resolves problems using network management systems and utilities;
• Performs related duties as required.

IT Security

• Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability;
• Develops processes and procedures in support of IT Business Continuity Planning;
• Conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;
• Conducts risk analysis of IT environments by assessing administrative, technical and physical safeguards;
• Performs IT investigations to include maintaining chain of custody procedures;
• Performs forensics and documents detailed reports of findings;
• Performs related duties as required.

• Considerable knowledge of
  • principles and techniques of systems analysis, design, development, and computer programming;
  • principles of information systems;
  • principles and theories of business and planning functions;
  • programming languages;
  • project management principles and techniques;
  • principles, problems and techniques of data processing and data communication operations;
  • data processing and data communications equipment and diagnostic tools;
  • methods and procedures used to conduct detailed analysis and design of computer systems;
  • principles of complex computer operating systems;
• Knowledge of
  • principles and techniques of business information systems re-engineering;
  • network protocols and architecture;
  • practices and issues of systems security and disaster recovery;
  • applications systems development principles and techniques;
  • principles and practices of database management;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • skill in problem solving;
  • skill in technical problem solving;
  • skill in analysis;
• Considerable ability to
  • prepare correspondence, manuals, reports and documentation;
  • analyze and resolve operational and communications problems;
  • analyze and debug complex software programs;
  • identify, analyze and resolve complex business and technical problems;
• Supervisory ability.

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.