Customer Solutions Engineer Jobs in Delaware

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Business Analyst provides foundational support for execution of PBM, Medicaid, and Licensure regulatory and state reporting requirements. This role provides support by maintaining documentation, updating Salesforce case records, organizing reporting inputs, and assisting with report preparation activities within established processes and governance structures. The role works with internal and external partner teams that provide data, files, and subject matter input to the reporting process, helping ensure deliverables are complete, organized, and ready for review.

Key Responsibilities

• Support the team in meetings with internal and external customers to define high level report scope and requirements
• Support the team in coordination with different reporting teams to ensure that PBM based reports meet all requested information
• Maintain regulatory reporting documentation, trackers, and supporting artifacts for assigned reports
• Update Salesforce cases and related records with required information, status updates, and supporting materials throughout the reporting lifecycle
• Maintain report templates, instructions, and standardized documentation files in designated repositories
• Collect, organize, and route inputs from partner teams based on established instructions, trackers, and identified points of contact
• Prepare draft report files and supporting materials for review
• Track deadlines and reporting status
• Perform basic completeness, formatting, and validation checks and escalate missing information, inconsistencies, or open questions
• Maintain organized file structures in SharePoint, Teams, and shared folders, historical artifacts, and supporting documentation to promote continuity and future reuse
• Perform basic data validation and formatting checks
• Assist in maintaining reporting inventories
• Escalate missing information or delays

Audit & Control Responsibilities

• Maintain documentation according to defined naming, storage, and retention practices
• Support audit readiness by ensuring files are complete, organized, and accessible for review
• Execute basic validation checks in accordance with defined instructions and escalate documentation or control gaps as identified
• Escalate documentation gaps or inconsistencies

Data & Analytical Expectations

• Ensure completeness of reporting inputs

• Perform basic data validation, reconciliation, and comparison checks using defined templates, prior-period files, and established instructions
• Support identification of year-over-year file, template, or input changes and route questions to the appropriate reviewer
• Ensure reporting inputs are complete and organized prior to review

Required Qualifications

• 1–3+ years of business analysis experience in reporting, finance operations, compliance operations, or healthcare operations
• Strong attention to detail and organizational skills
• Proficiency in Excel and working with structured data and templates

Preferred Qualifications

• PBM or healthcare experience preferred
• Experience supporting regulatory reporting, compliance operations, finance operations, or healthcare environments preferred
• Experience working with medical and/or pharmacy claims data preferred

Education

• Bachelor’s degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $102,081.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.