Customer Solutions Specialist Jobs in West Virginia
Customer Solutions Specialist jobs in West Virginia concentrate in healthcare administration, financial services, and utility and energy sectors, with openings at every level from entry-level support to senior account management. The heaviest hiring activity clusters in Charleston, Huntington, and Morgantown, where employers like Highmark West Virginia, West Virginia American Water, and WVU Medicine maintain large customer-facing operations. Demand is strongest in account retention, technical support escalation, and healthcare billing coordination. Find a role that fits below and apply directly.
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Overview
Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a Director, Clinical Solutions and Licensing at our National Center in Dallas, Texas (home-based work is available).
The Director, Clinical Solutions and Licensing, will be accountable for leading the organization’s strategy and execution for the commercialization of AI-enabled content and solutions, as well as for electronic health record (EHR) partnerships. Provides senior-level leadership across partnership development, licensing strategy, and enterprise deal execution, with a focus on scalable growth.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
Responsibilities
- Defining alliance and licensing strategy
- Negotiating complex commercial and licensing agreements
- Coordinating cross functional efforts with product, legal, technology teams to support successful integration, compliance, and adoption
- Oversee customer success team to ensuring ongoing sales.
Qualifications
Bachelor's Degree or equivalent experience
8 years of progressive experience in healthcare technology, digital health, or health-IT–adjacent organizations, with increasing responsibility across partnerships, enterprise sales, or commercialization function.
Preferred Qualifications
10+ years of relevant experience
Compensation & Benefits
The expected pay range will be $135,000 to $145,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.
This position not a match with your skills? Click here to see other opportunities.
In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
LI-Hybrid
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Location: US-TX-Dallas
Posted Date 1 day ago (7/7/2026 11:53 AM)
Requisition ID 2026-17821
Job Category Health Strategies
Position Type Full Time
American Heart Association Offers
- Health Benefits
- Medical, Dental, and Vision Plans
- Disability & Insurance
- Well onTarget – Wellness Program
- Holidays & Paid Time Off
- Employee Assistance Programs (EAP)
Overview
Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a Director, Clinical Solutions and Licensing at our National Center in Dallas, Texas (home-based work is available).
The Director, Clinical Solutions and Licensing, will be accountable for leading the organization’s strategy and execution for the commercialization of AI-enabled content and solutions, as well as for electronic health record (EHR) partnerships. Provides senior-level leadership across partnership development, licensing strategy, and enterprise deal execution, with a focus on scalable growth.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
Responsibilities
- Defining alliance and licensing strategy
- Negotiating complex commercial and licensing agreements
- Coordinating cross functional efforts with product, legal, technology teams to support successful integration, compliance, and adoption
- Oversee customer success team to ensuring ongoing sales.
Qualifications
Bachelor's Degree or equivalent experience
8 years of progressive experience in healthcare technology, digital health, or health-IT–adjacent organizations, with increasing responsibility across partnerships, enterprise sales, or commercialization function.
Preferred Qualifications
10+ years of relevant experience
Compensation & Benefits
The expected pay range will be $135,000 to $145,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.
This position not a match with your skills? Click here to see other opportunities.
In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
LI-Hybrid
Join our Talent Community!
Join our Talent Community to receive updates on new opportunities and future events.
Location: US-TX-Dallas
Posted Date 1 day ago (7/7/2026 11:53 AM)
Requisition ID 2026-17821
Job Category Health Strategies
Position Type Full Time
American Heart Association Offers
- Health Benefits
- Medical, Dental, and Vision Plans
- Disability & Insurance
- Well onTarget – Wellness Program
- Holidays & Paid Time Off
- Employee Assistance Programs (EAP)
See All 7 Customer Solutions Specialist Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Specialist Jobs by City in West Virginia
Where West Virginia roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in West Virginia
A snapshot from current West Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Non-Profit & Social Services
What West Virginia Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across West Virginia.
- Associate or bachelor's degree in business, communications, or a related field
- Two or more years of experience in customer service or account management
- Proficiency with CRM software such as Salesforce or similar platforms
- Strong written and verbal communication skills for multi-channel client interaction
- Ability to resolve complex customer issues and escalate appropriately within defined workflows
- Familiarity with West Virginia utility, healthcare, or financial services regulatory requirements
Customer Solutions Specialist Jobs in West Virginia: Frequently Asked Questions
How do you become a customer solutions specialist in West Virginia?
Most West Virginia employers hire candidates with an associate or bachelor's degree in business, communications, or a related field, though some roles accept equivalent experience in lieu of a degree. Customer solutions specialist positions in West Virginia do not require a state-issued license, but roles in healthcare billing or financial services may require familiarity with HIPAA compliance or state-regulated financial practices. Building experience through customer service or administrative support roles at West Virginia employers is the most common entry path.
Which companies hire customer solutions specialists in West Virginia?
Companies currently hiring customer solutions specialists in West Virginia include CVS Health, Steptoe & Johnson PLLC, and Ryder System, per current listings on Migrate Mate as of July 2026. West Virginia's healthcare, utility, and financial services sectors drive the most consistent demand for this role across the state.
Which West Virginia cities have the most customer solutions specialist jobs?
Charleston, West Virginia, and Morgantown have the most customer solutions specialist openings in West Virginia. Charleston anchors the market as the state capital and home to major healthcare and financial employers, while Huntington's medical and service economy and Morgantown's university and health system presence generate steady demand across the state's largest employment centers.
Are there remote customer solutions specialist jobs in West Virginia?
Yes, and they are relatively common, since customer solutions specialist work is primarily desk-based and communication-driven. About 100% of customer solutions specialist openings tied to West Virginia are remote or hybrid as of July 2026, reflecting broader trends in account management and support roles. Positions focused on digital account management, billing support, and technical troubleshooting are the most likely to offer remote or hybrid arrangements.
How can I get hired as a customer solutions specialist in West Virginia with little or no experience?
The most realistic entry path is starting in a customer service representative or administrative coordinator role at a large West Virginia employer such as a regional health system, utility provider, or insurance company, then moving into a solutions specialist position after demonstrating problem-solving and account management skills. WVU Medicine, Highmark West Virginia, and West Virginia American Water each hire entry-level support staff who can build toward specialist roles. A completed associate degree in business or a CRM certification gives candidates a measurable edge when applying without direct experience.
Where can I find and apply to customer solutions specialist jobs in West Virginia?
You can find and apply to customer solutions specialist jobs in West Virginia on Migrate Mate, which lists current openings across the state. Search the listings, find roles that match your background and location, and apply directly to the employers posting them.
See All 7 Customer Solutions Specialist Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
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