Customer Success Advisor Jobs
Customer Success Advisor jobs are open across SaaS, financial services, healthcare technology, and telecommunications, at every level from entry-level to senior and team lead, with specializations in onboarding, retention, and enterprise account management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 69+ Customer Success Advisor jobs
- https://jobs.vccs.edu/postings/102955
- Tazewell, Virginia, United States
- WFDT-INSTRN-NON CEU (Southwest Virginia)
- Southwest Virginia Community College
Title: G3 Success Advisor & Program Developer
Agency: Southwest Virginia Community College
Location: Tazewell - 185
FLSA: Nonexempt
Hiring Range: $45,739 to $50,500
Full Time or Part Time: Full Time
Additional Detail
Why Join SWCC?
Be part of an institution that transforms lives through education and workforce training. At SWCC, you’ll contribute to student success, support our communities, and work alongside dedicated colleagues in a welcoming and supportive environment.
Southwest Virginia Community College (SWCC) invites qualified applicants to apply for the position of G3 Success Advisor & Program Developer within the Workforce Development and Continuing Education Division. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. The G3 Success Advisor & Program Developer will collaborate with employers to design high-quality, demand-driven workforce training programs while proactively supporting students from inquiry through completion. This position plays a critical role in expanding partnerships, strengthening program pipelines, and ensuring strong student outcomes across workforce training programs.
Job Duties include but are not limited to:
Advisement, Recruitment, Outreach & Registration
- Support on-campus and virtual recruitment through drop-in advising, information sessions, and referrals.
- Represent SWCC at community events, career fairs, employer showcases, and high school CTE programs.
- Deliver presentations to community groups and workforce partners.
- Collaborate with other division staff, to partner with marketing to develop promotional materials and highlight employer and student success stories.
- Respond promptly to inquiries, qualify leads, and guide prospects through the enrollment and funding process.
- Track conversion metrics and assist in improving recruitment and enrollment workflows
Student Success Coaching
- Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
- Assist students with onboarding, registration, and orientation to workforce programs.
- Develop individualized student success plans with goals, milestones, and support strategies. Conduct regular check-ins and connect students to wraparound services (childcare, transportation, tutoring, counseling).
- Track student engagement, document advising interactions, and coordinate interventions when needed.
- Assist students with credential completion, exit interviews, and transitions to next-step training or employment.
- Track student success, employment outcomes, and participation in continuing education programs.
- Build and maintain employer relationships in high‑demand sectors (healthcare, manufacturing, IT, transportation, etc.).
- Conduct discovery meetings to assess employer skill gaps and incumbent‑worker training needs. Co-develop workforce training programs, including curricula, competencies, and learning outcomes.
- Co-develop and draft MOUs, training proposals, budgets, and scopes of work for employer-sponsored training.
- In collaboration with Coordinator of Workforce Programs, assist with the logistics for training delivery (instructors, facilities, materials, schedules).
- Track employer engagement activities, training outcomes, and return on investment.
- As requested, support grant development and collaborate with regional workforce agencies and economic development organizations.
- Collect and analyze employer feedback to continuously improve training programs.
Cross-Functional & Administrative Responsibilities
- Maintain timely, accurate student and employer records in CRM/student systems.
- Ensure FERPA compliance and adherence to institutional policies.
- Contribute to program evaluation, reporting, and strategic planning initiatives.
- Participate in professional development opportunities to remain current on workforce trends and industry credentials.
This is a grant-funded position. Continued employment in this role is contingent upon funding availability and the needs of the College. Position is not eligible for severance benefits under state policy.
Position is located on main campus but will occasionally require travel to off-campus sites and other locations.
A one-year probationary period is required for both new hires and transfers.
- Knowledge of barriers to educational success and a desire to help others reach their educational goals;
- Experience working with racially, ethnically, economically and age diverse individuals;
- Strong interpersonal skills to help engage, provide support to, and motivate students;
- Excellent customer service skills, including the ability to effectively follow up and follow through; Effective oral and written communication skills;
- Effective problem-solving skills; Excellent organizational skills;
- Proficient in use of technology, including Microsoft Office, Microsoft Teams, and Google docs; Demonstrated ability to work effectively both independently as well as part of a team;
- Desire to learn and grow as professional needs arise;
- Must be caring, organized, communicative, and flexible.
- Experience in higher education advising, coaching, or student services.
- Familiarity with PeopleSoft, Navigate, or comparable student information systems
- Knowledge of financial aid, scholarship resources, and workforce training funding streams. Experience with workforce-to-academic pathways and credential progression models.
- Background in workforce development, employer engagement, or program design.
- Understanding of regional labor market needs and workforce development ecosystems.
- https://jobs.vccs.edu/postings/102955
- Tazewell, Virginia, United States
- WFDT-INSTRN-NON CEU (Southwest Virginia)
- Southwest Virginia Community College
Title: G3 Success Advisor & Program Developer
Agency: Southwest Virginia Community College
Location: Tazewell - 185
FLSA: Nonexempt
Hiring Range: $45,739 to $50,500
Full Time or Part Time: Full Time
Additional Detail
Why Join SWCC?
Be part of an institution that transforms lives through education and workforce training. At SWCC, you’ll contribute to student success, support our communities, and work alongside dedicated colleagues in a welcoming and supportive environment.
Southwest Virginia Community College (SWCC) invites qualified applicants to apply for the position of G3 Success Advisor & Program Developer within the Workforce Development and Continuing Education Division. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. The G3 Success Advisor & Program Developer will collaborate with employers to design high-quality, demand-driven workforce training programs while proactively supporting students from inquiry through completion. This position plays a critical role in expanding partnerships, strengthening program pipelines, and ensuring strong student outcomes across workforce training programs.
Job Duties include but are not limited to:
Advisement, Recruitment, Outreach & Registration
- Support on-campus and virtual recruitment through drop-in advising, information sessions, and referrals.
- Represent SWCC at community events, career fairs, employer showcases, and high school CTE programs.
- Deliver presentations to community groups and workforce partners.
- Collaborate with other division staff, to partner with marketing to develop promotional materials and highlight employer and student success stories.
- Respond promptly to inquiries, qualify leads, and guide prospects through the enrollment and funding process.
- Track conversion metrics and assist in improving recruitment and enrollment workflows
Student Success Coaching
- Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
- Assist students with onboarding, registration, and orientation to workforce programs.
- Develop individualized student success plans with goals, milestones, and support strategies. Conduct regular check-ins and connect students to wraparound services (childcare, transportation, tutoring, counseling).
- Track student engagement, document advising interactions, and coordinate interventions when needed.
- Assist students with credential completion, exit interviews, and transitions to next-step training or employment.
- Track student success, employment outcomes, and participation in continuing education programs.
- Build and maintain employer relationships in high‑demand sectors (healthcare, manufacturing, IT, transportation, etc.).
- Conduct discovery meetings to assess employer skill gaps and incumbent‑worker training needs. Co-develop workforce training programs, including curricula, competencies, and learning outcomes.
- Co-develop and draft MOUs, training proposals, budgets, and scopes of work for employer-sponsored training.
- In collaboration with Coordinator of Workforce Programs, assist with the logistics for training delivery (instructors, facilities, materials, schedules).
- Track employer engagement activities, training outcomes, and return on investment.
- As requested, support grant development and collaborate with regional workforce agencies and economic development organizations.
- Collect and analyze employer feedback to continuously improve training programs.
Cross-Functional & Administrative Responsibilities
- Maintain timely, accurate student and employer records in CRM/student systems.
- Ensure FERPA compliance and adherence to institutional policies.
- Contribute to program evaluation, reporting, and strategic planning initiatives.
- Participate in professional development opportunities to remain current on workforce trends and industry credentials.
This is a grant-funded position. Continued employment in this role is contingent upon funding availability and the needs of the College. Position is not eligible for severance benefits under state policy.
Position is located on main campus but will occasionally require travel to off-campus sites and other locations.
A one-year probationary period is required for both new hires and transfers.
- Knowledge of barriers to educational success and a desire to help others reach their educational goals;
- Experience working with racially, ethnically, economically and age diverse individuals;
- Strong interpersonal skills to help engage, provide support to, and motivate students;
- Excellent customer service skills, including the ability to effectively follow up and follow through; Effective oral and written communication skills;
- Effective problem-solving skills; Excellent organizational skills;
- Proficient in use of technology, including Microsoft Office, Microsoft Teams, and Google docs; Demonstrated ability to work effectively both independently as well as part of a team;
- Desire to learn and grow as professional needs arise;
- Must be caring, organized, communicative, and flexible.
- Experience in higher education advising, coaching, or student services.
- Familiarity with PeopleSoft, Navigate, or comparable student information systems
- Knowledge of financial aid, scholarship resources, and workforce training funding streams. Experience with workforce-to-academic pathways and credential progression models.
- Background in workforce development, employer engagement, or program design.
- Understanding of regional labor market needs and workforce development ecosystems.
Customer Success Advisor Jobs by Experience Level
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Find Customer Success Advisor JobsCustomer Success Advisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer success advisor jobs.
- Two or more years of experience in customer success, account management, or a client-facing support role
- Proficiency with CRM platforms such as Salesforce and customer success tools such as Gainsight or Totango
- Demonstrated ability to manage a portfolio of accounts and hit renewal or retention targets
- Strong written and verbal communication skills for executive-level client interactions
- Experience with onboarding new customers and driving product adoption during the initial contract period
- Bachelor's degree in business, communications, or a related field, or equivalent professional experience
Tips for Your Customer Success Advisor Job Search
Quantify retention outcomes on your resume
Hiring managers for customer success advisor roles want to see churn reduction, renewal rates, and upsell numbers, not just duties. Replace phrases like 'managed accounts' with specific outcomes you drove, even if the numbers are modest.
Highlight your CRM and CS platform fluency
Many job postings list Salesforce, Gainsight, or Zendesk as requirements. Call out each tool you've used by name in your skills section, not buried in a job description, so applicant tracking systems flag your profile immediately.
Apply early to roles that fit
Migrate Mate lists customer success advisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by customer segment type
Filter your job search by whether the role focuses on SMB, mid-market, or enterprise accounts. The day-to-day work, quota structure, and interview questions differ significantly between segments, so applying to your strongest segment improves your fit and interview performance.
Prepare a customer story for every interview stage
Most customer success advisor interviews include at least one behavioral prompt about saving an at-risk account or driving a renewal. Have a specific story ready with context, your actions, and the measurable result before your first screen.
Negotiate your book of business at offer stage
When you receive an offer, ask about the account count, average contract value, and health scores of the portfolio you'd inherit. A struggling book affects your ramp time and performance metrics, so this detail matters as much as the base compensation.
Customer Success Advisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer success advisors?
The most active employers for customer success advisors right now are Westcliff University, YWCA, and eDist, and the most openings are in California, Texas, and North Carolina, based on current listings on Migrate Mate as of November 2026. SaaS and financial services companies tend to post the highest volumes of these roles year-round.
How many customer success advisor jobs are remote?
About 74% of customer success advisor openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible arrangements in this role. Fully remote positions are most common in software and technology companies, while enterprise and financial services accounts often prefer hybrid arrangements that allow occasional in-person client visits.
How do you become a customer success advisor?
Start in a customer-facing role such as technical support, inside sales, or account coordination to build familiarity with client communication and product troubleshooting. From there, move toward an associate or junior customer success position, build proficiency in CRM and customer success platforms, and develop a portfolio of retention or upsell outcomes you can speak to in interviews.
Can you get hired as a customer success advisor without experience?
Yes, many entry-level customer success advisor roles accept candidates with transferable experience from support, hospitality, or sales rather than direct CS experience. Emphasize any work where you managed ongoing relationships, resolved complex client problems, or influenced a customer's decision to continue using a product or service. A strong cover letter that maps your background to the role's core outcomes closes the experience gap.
What does the customer success advisor interview process look like?
Most customer success advisor hiring processes include an initial recruiter screen, a hiring manager interview focused on behavioral questions about retention and account management, and a practical exercise such as a mock business review or a written response to an at-risk account scenario. Final rounds often involve meeting a cross-functional team member from sales or product to assess how you'd collaborate on shared accounts.
Where can I find and apply to customer success advisor jobs?
You can find and apply to customer success advisor jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred segment or industry, and apply directly to each listing that fits.
See All 69 Customer Success Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
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