Customer Success Engineering Jobs in New Jersey

INTRODUCTION

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

JOB DESCRIPTION

Job Family Definition:

The Network Systems Engineering Manager will lead a team of skilled systems engineers supporting our State and Higher Ed customers across the Mid Atlantic region.

Management Level Definition:

HPE is seeking Systems Engineering Manager to manage a group of presales professionals in one or more of the Presales Functions (Technical Consultant, Technical Client Consultant, and Enterprise Architects).

This person will set the direction, managing the deliverables of the assigned group, and achieving revenue and expense objectives. Resolves customer problems and contributes to customer satisfaction. Represents assigned area to all levels of sales and other company management. Where appropriate, seeks to build strategic executive relationships with external clients and internally within the company, and partners with internal and external resources to develop best-in-class solutions for customers. Manages the performance of individual contributors and the team overall and grows and develops talent within the organization.

This leader will support HPE’s Higher Education and State Government business. The leader is expected to bring direct experience and understanding of the unique challenges, requirements, and opportunities within the education and local government sectors.

LOCATION: This candidate will need to reside and be able to travel within the MidAtlantic region (Delaware, Maryland, Pennsylvania, New Jersey, and Virginia)

Responsibilities:

• Managing the Business
• Manages a group of Presales resources to provide account support or shared resource support.
• Resource management & Intra-Region support - Creates presales utilization plans that reflect the requirements and opportunities within area of control.
• Actively collaborates with peers to address regional presales coverage gaps and leverage technical expertise where warranted to win opportunities for the company.

• Partnering with Sales & acct. planning - Assists in planning sales strategy; collaborates within the company and with the field to prioritize, facilitate and direct the use of resources; works with Sales managers to assess sales pipelines in area of control to ensure appropriate and timely utilization of presales support.

• Business acumen

• Continuously monitors, troubleshoots, and improves area-of-control operations to ensure alignment with the company's business direction, the quality of business practices, optimum organizational performance, and a highly motivated presales force.

• Understands business, financial, and legal concepts to develop meaningful business recommendations.

• Leading & Managing Presales People

• Coaching - Assesses and manages employee performance to ensure individual and group excellence; counsels and supports individuals through selling challenges; manages performance and results of high and low performers.
• Leadership - Models effective selling skills; motivates and supports presales teams; demonstrates a high level of support in the pursuit and closing of deals.

• People development - Nurtures and advances the talent required to maintain company presales force excellence within area of control; sponsors and directs skill building activities to increase the productivity and accomplishments of the presales force; ensures strong technical acumen across the group needed to support sales.

• Selling as a Presales Manager

• Focuses on strategic direction - understands the overall company/BU strategic direction and portfolio and can assist sales teams in customizing solutions based on client needs.
• Consultative selling - strategizes with and coaches their team on how to apply consultative-selling techniques to advance sales opportunities; demonstrates client-sensitive practices within the account(s) and internal gate-keeping within the company to support building strategic trusted advisor status.
• Financial selling - employs a financial selling approach to meet customer needs; works with team to build business cases that link proposals to customer's goals, strategies, and relevant business metrics, and that demonstrate industry and competitive proficiency.

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's Degree or equivalent experience.
• 7+ years experience in sales.
• Directly related management experience and work results, including success in supporting the achievement of progressively higher quota or other sales related goals.
• Demonstrated level of project management skills.
• Additional specialized knowledge in breadth and/or depth.

KNOWLEDGE AND SKILLS:

In addition to core technical skills:

• Business Management
• Forecast/Budget Control Operations.
• Building/ Improvement.
• Resource Brokering/ Allocation.

• Management of business processes.

• Business Development

• Strategic Account Support.

• Negotiation skills within the company.

• Consultative Selling

• Presentation and communication skills.
• Ability to develop strong customer relationships.

• Consultative, solution selling and business development skills.

• Workforce Planning & Development

• Workforce Planning.

• Career Planning and Development.

• Workforce Management

• Coaching and Supervision.
• Skill Development/Enhancement.
• Performance Management.

WHAT WE CAN OFFER YOU:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

JOB:

Sales

Job Level: Manager_2

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

– United States of America: Annual Salary USD 194,500 - 456,500 in Delaware & District of Columbia & Maryland & New Jersey & Pennsylvania & Virginia

This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

RECRUITMENT FRAUD ALERT

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.