Customer Success Operations Jobs in West Virginia

Make a Difference with Vestas in the Renewable Energy Sector! Vestas focuses on the effective use of wind energy. Join our team and enjoy a meaningful career that promotes your professional development, recognizes your contributions, and ensures a balanced compensation and benefits structure. Together, we can support the charge towards a sustainable future.

Job Overview:

As a Site Manager, you will oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction. In your capacity, you will support a team in aligning with the organization's key values and performing effectively in their positions. Your key responsibilities will include safety leadership, operational efficiency, financial performance, and customer account management. You will be deeply involved in technical problem-solving, budget management, and ensuring optimal turbine performance.

Responsibilities:

- Cultivate an environment focused on safety at the site, promoting continuous improvement in safety performance.
- Develop and empower your team to efficiently operate and maintain wind turbine plants.
- Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments.
- Manage costs effectively to meet budgetary targets for service contracts.
- Coordinate scheduled maintenance and problem-solving efforts to optimize turbine performance.

Competencies:

- Proficient in business management, with capabilities in fiscal oversight and assessing organizational effectiveness.
- Applied leadership abilities, with experience in coaching and motivating teams.
- Proficiency in safety programs, practices, and procedures.
- Highly motivated and accountable, with proficiency in problem-solving and continuous improvement.
- Previous budgeting and project management experience.
- Experienced in negotiating agreements while prioritizing customer satisfaction.

Qualifications

- 2-3 years of management experience in a related service field.
- Willingness to work at the service site and travel (to various turbines) as needed.
- Technical background, with knowledge of hydraulic or rotating heavy equipment.
- Solid English communication skills, both verbal and written.
- Valid driver's license and passport.

Physical Demands:

The physical demands described here are representative of those that are met by an employee, to effectively perform the essential functions of this role. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions.
- Ability to stand and walk for prolonged periods of time.
- Hearing ability to use telephones, close range radios or related device.
- Visual acuity including depth perception, field of vision and the ability to distinguish between colors.
- Ability to stoop, kneel, crouch or crawl as needed, as well as physical coordination and manual dexterity.
- Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments.
- Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight.
- Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space.
- Ability to participate fully in all training courses, including controlled decent practical exercises.
- Due to safety parameters of fall protection equipment, the total weight of required PPE and gear shall weigh 300 lbs or less while being worn. Required PPE and gear can weigh up to 40 lbs.

What we offer:

We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will be part of an international team focused on sustainability and safety, engaging with colleagues who look out for one another.
- Great benefits coverage that includes dental and vision.
- Generous Paid Time Off policies.
- 401(k) plan.
- Tuition assistance.
- Highly developed Training Program.
- Global bonus program.

Join Our Team:

Apply today for the Site Manager role at Vestas if you are prepared to contribute positively to the renewable energy industry and oversee a team that practices sustainable practices. Engage with our efforts to promote diversity, equity, inclusion, and belonging, and take part in building a more eco-friendly future that benefits all.

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About Vestas:

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.